Digital Stylist
Recruiting - L148 Template, New York, NY, United States
NY - BNY
Brooklyn Navy Yard
141 Flushing Avenue
Building 77, 14th Floor
Brooklyn, NY 11205, USA
The Digital Stylist will ensure product satisfaction and identify sales opportunities for current and potential clients. The successful candidate will be able to provide a consistent level of exceptional customer service.
Base Pay Range
The base pay range for this position is $20.00 - $25.00 hourly. Base pay offered may vary depending on skills, experience, and location.
Responsibilities
Respond promptly to high volume calls, live chats, and email inquiries in a timely fashion
Actively maintain and exceed monthly sales goals and KPIs
Leverage clienteling tools to acquire new customers, elevate product recommendations, and offer a branded experience
Maintain product knowledge to upsell the collection and make recommendations in phone consultations
After-sale follow up correspondence – order confirmations, thank you notes and follow up
Troubleshoot and problem solve issues in a positive manner
Drive profitable sales during promotional dates (Book drops, Holiday Promotions and End of Season Sales)
Possess an intimate knowledge of the product line each season
Maintain and grow individual client book
Process requests, handle escalated client complaints, and resolve issues
Monitor, track and follow up on all special orders.
Responsible for knowledge of catalog format, understanding of garments, and creating training materials
Maintain existing orders (order entry, including shipping upgrades, order adjustments, shipping/billing information changes, returns and exchanges, delivery status updates, requests for tracking information and cancellations)
Follow-up with customers regarding order issues (i.e. declined credit card transaction or out of stock items)
Skills
Strong customer service and communication (verbal & writing) skills required
Team player and be able to multi-task in a fast‑paced environment with a strong sense of urgency
Knowledge and use of digital selling through emails, pictures, and brand books
Must be self‑motivated and detail/results oriented
Must have personal style and a passion for fashion
Be sociable, friendly with an engaging personality
Organization, punctuality, and excellent follow‑up skills
Proactive thinker with the ability to troubleshoot and problem solve issues in a positive manner
Proficiency in Microsoft Office applications and Internet savvy
Knowledge of Blue Cherry, Web PDM, Zendesk and Magento Enterprise system a plus
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr
Brooklyn Navy Yard
141 Flushing Avenue
Building 77, 14th Floor
Brooklyn, NY 11205, USA
The Digital Stylist will ensure product satisfaction and identify sales opportunities for current and potential clients. The successful candidate will be able to provide a consistent level of exceptional customer service.
Base Pay Range
The base pay range for this position is $20.00 - $25.00 hourly. Base pay offered may vary depending on skills, experience, and location.
Responsibilities
Respond promptly to high volume calls, live chats, and email inquiries in a timely fashion
Actively maintain and exceed monthly sales goals and KPIs
Leverage clienteling tools to acquire new customers, elevate product recommendations, and offer a branded experience
Maintain product knowledge to upsell the collection and make recommendations in phone consultations
After-sale follow up correspondence – order confirmations, thank you notes and follow up
Troubleshoot and problem solve issues in a positive manner
Drive profitable sales during promotional dates (Book drops, Holiday Promotions and End of Season Sales)
Possess an intimate knowledge of the product line each season
Maintain and grow individual client book
Process requests, handle escalated client complaints, and resolve issues
Monitor, track and follow up on all special orders.
Responsible for knowledge of catalog format, understanding of garments, and creating training materials
Maintain existing orders (order entry, including shipping upgrades, order adjustments, shipping/billing information changes, returns and exchanges, delivery status updates, requests for tracking information and cancellations)
Follow-up with customers regarding order issues (i.e. declined credit card transaction or out of stock items)
Skills
Strong customer service and communication (verbal & writing) skills required
Team player and be able to multi-task in a fast‑paced environment with a strong sense of urgency
Knowledge and use of digital selling through emails, pictures, and brand books
Must be self‑motivated and detail/results oriented
Must have personal style and a passion for fashion
Be sociable, friendly with an engaging personality
Organization, punctuality, and excellent follow‑up skills
Proactive thinker with the ability to troubleshoot and problem solve issues in a positive manner
Proficiency in Microsoft Office applications and Internet savvy
Knowledge of Blue Cherry, Web PDM, Zendesk and Magento Enterprise system a plus
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr