Receptionist
Duly Healthcare, Downers Grove, IL, United States
Overview
Position Highlights:
Full-Time
Monday – Friday; 8:00am - 4:30pm
Location: Corportate Headquarters- Downers Grove, IL
Benefits:
Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance and medical coverage at 100% (after deductible) when utilizing a Duly provider.
Employer provided life and disability insurance.
$5,250 Tuition Reimbursement per year.
Immediate 401(k) match.
40 hours paid volunteer time off.
A culture committed to Diversity, Equity, and Inclusion (DEI) and Social Impact.
12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members.
Responsibilities
Reception Desk
Welcome guests, employees, and clients who arrive at the office and direct as required.
Answer phone calls and emails sent to the main office and provide inter-office messages as requested.
Order front office supplies and keep inventory of stock.
Ensure reception area is clean and presentable.
Administration
Send and receive email, documents, and packages. Distribute items to mailboxes and offices as requested.
Receive, sort, and distribute daily mail/deliveries, delivering to offices as required.
Provide basic and accurate information in-person and via phone/email
Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
Keep updated records of office expenses and costs
Perform other clerical receptionist duties such as filing, photocopying, etc.
Qualifications
Prefer one year experience in customer service setting
Able to type a minimum of 30 wpm strongly preferred
High school diploma or GED
Service Orientation: Capable of providing excellent service to customers, friendly and approachable demeanor, and understanding customer service principles.
Organization: Able to provide order and structure to daily processes and work environment.
Verbal Communication: Capable of interacting with, and relating to, people of varying educational levels and backgrounds, conveying information clearly and succinctly, applying listening, tact, responsiveness, empathy, and confidentiality.
Multi-tasking: Able to properly perform multiple duties at once, greeting, message taking, checking patients in/out, while maintaining attention to detail.
Adaptability: Able to be flexible and comfortable in adjusting to changing activities. Maintains calm under pressure and is able to think clearly to enhance problem solving.
Team Work: Works effectively with others to accomplish objectives and goals. Willingly offers assistance to others when the need arises.
Computer Proficiency: Ability to learn and become proficient in EPIC software as well as have basic knowledge of Microsoft applications.
The compensation for this role includes a base pay range of $15.00-21.00, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.
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Position Highlights:
Full-Time
Monday – Friday; 8:00am - 4:30pm
Location: Corportate Headquarters- Downers Grove, IL
Benefits:
Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance and medical coverage at 100% (after deductible) when utilizing a Duly provider.
Employer provided life and disability insurance.
$5,250 Tuition Reimbursement per year.
Immediate 401(k) match.
40 hours paid volunteer time off.
A culture committed to Diversity, Equity, and Inclusion (DEI) and Social Impact.
12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members.
Responsibilities
Reception Desk
Welcome guests, employees, and clients who arrive at the office and direct as required.
Answer phone calls and emails sent to the main office and provide inter-office messages as requested.
Order front office supplies and keep inventory of stock.
Ensure reception area is clean and presentable.
Administration
Send and receive email, documents, and packages. Distribute items to mailboxes and offices as requested.
Receive, sort, and distribute daily mail/deliveries, delivering to offices as required.
Provide basic and accurate information in-person and via phone/email
Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
Keep updated records of office expenses and costs
Perform other clerical receptionist duties such as filing, photocopying, etc.
Qualifications
Prefer one year experience in customer service setting
Able to type a minimum of 30 wpm strongly preferred
High school diploma or GED
Service Orientation: Capable of providing excellent service to customers, friendly and approachable demeanor, and understanding customer service principles.
Organization: Able to provide order and structure to daily processes and work environment.
Verbal Communication: Capable of interacting with, and relating to, people of varying educational levels and backgrounds, conveying information clearly and succinctly, applying listening, tact, responsiveness, empathy, and confidentiality.
Multi-tasking: Able to properly perform multiple duties at once, greeting, message taking, checking patients in/out, while maintaining attention to detail.
Adaptability: Able to be flexible and comfortable in adjusting to changing activities. Maintains calm under pressure and is able to think clearly to enhance problem solving.
Team Work: Works effectively with others to accomplish objectives and goals. Willingly offers assistance to others when the need arises.
Computer Proficiency: Ability to learn and become proficient in EPIC software as well as have basic knowledge of Microsoft applications.
The compensation for this role includes a base pay range of $15.00-21.00, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.
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