Front Desk
Humanitary Medical Center, Winter Haven, FL, United States
Humanitarian Medical Center Job Opportunity
Humanitarian Medical Center is a state-of-the-art healthcare facility dedicated to providing high-quality, compassionate, and patient-centered care. With a focus on innovation, clinical excellence, and community wellness, our team of healthcare professionals delivers comprehensive services across multiple medical specialties. At HMC, we prioritize patient safety, comfort, and dignity. Our multidisciplinary care teams work collaboratively to ensure a seamless and personalized healthcare experience.
Essential Duties & Responsibilities
1. Patient Interaction
Greet patients and visitors in a professional, friendly manner
Check patients in and out for appointments
Verify personal and insurance information
Answer phone calls and respond to inquiries
2. Appointment Scheduling
Schedule, reschedule, and cancel appointments
Send reminder (Calls, texts, or collaborations)
Manage walk-ins and urgent appointments
3. Administrative tasks
Maintain and update patient records
Handle data entry with accuracy
Scan and file documents
Process forms such as consent forms or referrals
4. Insurance and Billing Support
Verify insurance eligibility and coverage
Collect co-pays, deductibles, or outstanding balances
Communicate with insurance companies when needed
5. Communication and Coordination
Relay messages between patients and clinical staff
Coordinate referrals with referral department, lab orders, or follow-ups
Work closely with MA, physicians, and teams
Keep the front desk area organized and clean
Ensure patient flow is efficient and timely
This job description is not intended to be all-inclusive. Our associates may be required to perform other related duties as necessary to meet the ongoing needs of the organization.
Requirements
Strong communication and interpersonal skills
Strong computer skills (EHR/EMR systems, scheduling software)
Attention to detail and organization
Multitasking and time management
Knowledge of medical terminology (Helpful but not always required)
Bilingual in Spanish and English
Optional Qualifications
High school diploma or equivalent
Experience in customer service or healthcare
Benefits that we offer:
Paid time off (PTO)
Paid holidays
401K
Voluntary life insurance
Employee assistance program (EAP)
Employee discounts
Medical insurance
Your participation in any of these benefits is subject to eligibility, and other conditions of employment.
Humanitarian Medical Center Inc. complies with all federal, state, and local laws prohibiting employment discrimination of any kind. Humanitarian Medical Center Inc. is an at-will employer and can terminate its employment relationship at any time, with or without cause, and without notice.
Humanitarian Medical Center is a state-of-the-art healthcare facility dedicated to providing high-quality, compassionate, and patient-centered care. With a focus on innovation, clinical excellence, and community wellness, our team of healthcare professionals delivers comprehensive services across multiple medical specialties. At HMC, we prioritize patient safety, comfort, and dignity. Our multidisciplinary care teams work collaboratively to ensure a seamless and personalized healthcare experience.
Essential Duties & Responsibilities
1. Patient Interaction
Greet patients and visitors in a professional, friendly manner
Check patients in and out for appointments
Verify personal and insurance information
Answer phone calls and respond to inquiries
2. Appointment Scheduling
Schedule, reschedule, and cancel appointments
Send reminder (Calls, texts, or collaborations)
Manage walk-ins and urgent appointments
3. Administrative tasks
Maintain and update patient records
Handle data entry with accuracy
Scan and file documents
Process forms such as consent forms or referrals
4. Insurance and Billing Support
Verify insurance eligibility and coverage
Collect co-pays, deductibles, or outstanding balances
Communicate with insurance companies when needed
5. Communication and Coordination
Relay messages between patients and clinical staff
Coordinate referrals with referral department, lab orders, or follow-ups
Work closely with MA, physicians, and teams
Keep the front desk area organized and clean
Ensure patient flow is efficient and timely
This job description is not intended to be all-inclusive. Our associates may be required to perform other related duties as necessary to meet the ongoing needs of the organization.
Requirements
Strong communication and interpersonal skills
Strong computer skills (EHR/EMR systems, scheduling software)
Attention to detail and organization
Multitasking and time management
Knowledge of medical terminology (Helpful but not always required)
Bilingual in Spanish and English
Optional Qualifications
High school diploma or equivalent
Experience in customer service or healthcare
Benefits that we offer:
Paid time off (PTO)
Paid holidays
401K
Voluntary life insurance
Employee assistance program (EAP)
Employee discounts
Medical insurance
Your participation in any of these benefits is subject to eligibility, and other conditions of employment.
Humanitarian Medical Center Inc. complies with all federal, state, and local laws prohibiting employment discrimination of any kind. Humanitarian Medical Center Inc. is an at-will employer and can terminate its employment relationship at any time, with or without cause, and without notice.