Customer Care Specialist I
Deluxe Corporation, Fort Worth, TX, United States
Responsibilities
Process inbound calls and email support items to resolution, effectively handling customer inquiries, complaints, technical troubleshooting and requests for account information with a high level of patience and professionalism.
Take ownership of assigned work items with a focus on timely resolution, providing regular and meaningful updates to invested parties, and overall client and partner satisfaction.
Work closely with other departments and merchant acquirers to research and fully resolve customer issues and recommend product enhancements.
Adapt and effectively utilize various internal computer applications and acquirer tools to thoroughly research account inquiries, identify and prioritize relevant information, and make appropriate recommendations.
Diagnose and resolve technical issues which may include internet connectivity, clearing internet cache history, website functionality, password reset issues, and remotely guiding clients through the iATS portal and associated reporting.
Basic Qualifications
HS/GED and 4 years of related experience or Associates degree and 2 years of related experience.
Must be 18 years of age or older.
Experience developing communication processes and procedures to facilitate the exchange of information among internal and external groups.
Preferred Qualifications
Associates degree and 2 years of related experience.
Salesforce experience preferred, but not required.
Excellent ability to present complex technical information in a clear and concise manner to a variety of audiences, including non‑technical.
Conscientiously and methodically approaches work, sees tasks through to completion.
Ability to develop rapport and maintain strong working relationships with clients, partners, and internal departments.
Exercises exceptional listening skills to gather information and research and resolve reported issues.
Competently analyzes and prioritizes information to make appropriate recommendations.
Possesses proven leadership skills, excellent organizational skills, and is comfortable communicating with all levels of management and internal/external customers.
Ability to work independently in a multi‑task environment, as well as a part of a team.
Must be dependable and a self‑motivated individual, highly productive with minimal guidance or supervision.
Internal candidates must be meeting or exceeding all KPIs and have an excellent attendance record.
Presents a professional, positive image that reflects well on the organization.
Committed to meeting quality standards.
Benefits
Healthcare (Medical, Dental, Vision)
Paid Time Off, Volunteer Time Off, and Holidays
Employer‑Matched Retirement Plan
Employee Stock Purchase Plan
Short‑Term and Long‑Term Disability
Infertility Treatment, Adoption and Surrogacy Assistance
Tuition Reimbursement
Deluxe Corporation is an Equal Employment Opportunity employer:
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.
Reasonable Accommodation for Job Seekers with a Disability:
If you require reasonable accommodation in completing this application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please direct your inquiries to deluxecareers@deluxe.com.
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Process inbound calls and email support items to resolution, effectively handling customer inquiries, complaints, technical troubleshooting and requests for account information with a high level of patience and professionalism.
Take ownership of assigned work items with a focus on timely resolution, providing regular and meaningful updates to invested parties, and overall client and partner satisfaction.
Work closely with other departments and merchant acquirers to research and fully resolve customer issues and recommend product enhancements.
Adapt and effectively utilize various internal computer applications and acquirer tools to thoroughly research account inquiries, identify and prioritize relevant information, and make appropriate recommendations.
Diagnose and resolve technical issues which may include internet connectivity, clearing internet cache history, website functionality, password reset issues, and remotely guiding clients through the iATS portal and associated reporting.
Basic Qualifications
HS/GED and 4 years of related experience or Associates degree and 2 years of related experience.
Must be 18 years of age or older.
Experience developing communication processes and procedures to facilitate the exchange of information among internal and external groups.
Preferred Qualifications
Associates degree and 2 years of related experience.
Salesforce experience preferred, but not required.
Excellent ability to present complex technical information in a clear and concise manner to a variety of audiences, including non‑technical.
Conscientiously and methodically approaches work, sees tasks through to completion.
Ability to develop rapport and maintain strong working relationships with clients, partners, and internal departments.
Exercises exceptional listening skills to gather information and research and resolve reported issues.
Competently analyzes and prioritizes information to make appropriate recommendations.
Possesses proven leadership skills, excellent organizational skills, and is comfortable communicating with all levels of management and internal/external customers.
Ability to work independently in a multi‑task environment, as well as a part of a team.
Must be dependable and a self‑motivated individual, highly productive with minimal guidance or supervision.
Internal candidates must be meeting or exceeding all KPIs and have an excellent attendance record.
Presents a professional, positive image that reflects well on the organization.
Committed to meeting quality standards.
Benefits
Healthcare (Medical, Dental, Vision)
Paid Time Off, Volunteer Time Off, and Holidays
Employer‑Matched Retirement Plan
Employee Stock Purchase Plan
Short‑Term and Long‑Term Disability
Infertility Treatment, Adoption and Surrogacy Assistance
Tuition Reimbursement
Deluxe Corporation is an Equal Employment Opportunity employer:
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.
Reasonable Accommodation for Job Seekers with a Disability:
If you require reasonable accommodation in completing this application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please direct your inquiries to deluxecareers@deluxe.com.
#J-18808-Ljbffr