Branch Operations Manager
StoneAge, Geismar, LA, United States
Branch Operations Manager
Job Summary
The Branch Operations Manager leads all aspects of branch performance for StoneAge’s Geismar, Louisiana location, including sales support, operations, inventory, rentals, repairs, and customer service. This role is accountable for operational efficiency, profitable growth, and consistent delivery of the StoneAge Assurance Promise.
This position ensures accurate and efficient execution across order fulfillment, inventory, rentals, repairs, and customer support. The role partners closely with Engineering, Finance, Sales, Marketing, and Training to execute strategy and improve customer outcomes.
The Branch Operations Manager is also responsible for building a strong team, maintaining alignment with headquarters and other branches, and strengthening customer relationships.
Key Responsibilities
Customer and Sales Support
Build and maintain strong customer relationships that drive loyalty and repeat business
Serve as a responsive point of contact to ensure customer needs are met accurately and on time
Partner with Sales and Customer Support to resolve issues and drive revenue growth
Support quoting, order processing, and solution recommendations
Ensure timely delivery of products, including expedited and on-site delivery when needed
Support product demonstrations as required
Branch Leadership and Operations
Lead and develop a high-performing branch team aligned with company standards
Drive employee development through coaching, cross-training, and performance feedback
Maintain accurate inventory levels to meet customer demand
Ensure strong inventory control, ERP accuracy, and operational discipline
Provide feedback to HQ on customer needs and operational improvements
Partner with Finance to resolve account issues
Rental and Repair Management
Manage rental fleet performance, utilization, and condition
Coordinate equipment logistics across branches to meet demand
Ensure accurate and timely rental contracts, repair quotes, and invoicing
Maintain safe, high-quality rental equipment
Oversee efficient repair processes and tracking of customer equipment
Support customers with rental planning and equipment configuration
Required Qualifications
3+ years leading branch, service, or operations teams (or 5+ years multi-branch leadership)
5+ years managing hydro blasting projects in industrial applications
Proven ability to improve processes and drive performance
Working knowledge of project management principles
Strong communication and cross-functional collaboration skills
Experience with ERP, CRM, and Microsoft Office tools
Self-directed and effective in fast-paced environments
Leadership and Culture Expectations
Demonstrate ownership, accountability, and urgency
Maintain strong customer focus
Collaborate effectively and communicate clearly
Adapt quickly and solve problems with discipline
Build a positive, high-performance team environment
Other Information
Based in Geismar, Louisiana, reports to Director of Branch Operations
Extended hours and on-call support may be required
Travel to branches and customer sites as needed
Ability to safely handle physical work requirements
We are an employee-owned company with profit-sharing and an Employee Stock Ownership Plan (ESOP)
StoneAge values the diversity of the people we hire and serve. We are committed to building a workplace where individual differences are recognized, respected, and supported in ways that allow each person to contribute fully and do their best work.
Team Culture
Dedicated: Hardworking, trustworthy, and committed to giving 100% daily. “It’s not my job" doesn’t exist here.
Adaptable and Creative: Agile in the face of change, striving for excellence, and thinking creatively to solve problems.
Positive and Fun: Bring joy, humor, and a contagious positive attitude to the workplace.
Respectful and Collaborative: Listen to understand, respect others, and foster a spirit of teamwork.
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Job Summary
The Branch Operations Manager leads all aspects of branch performance for StoneAge’s Geismar, Louisiana location, including sales support, operations, inventory, rentals, repairs, and customer service. This role is accountable for operational efficiency, profitable growth, and consistent delivery of the StoneAge Assurance Promise.
This position ensures accurate and efficient execution across order fulfillment, inventory, rentals, repairs, and customer support. The role partners closely with Engineering, Finance, Sales, Marketing, and Training to execute strategy and improve customer outcomes.
The Branch Operations Manager is also responsible for building a strong team, maintaining alignment with headquarters and other branches, and strengthening customer relationships.
Key Responsibilities
Customer and Sales Support
Build and maintain strong customer relationships that drive loyalty and repeat business
Serve as a responsive point of contact to ensure customer needs are met accurately and on time
Partner with Sales and Customer Support to resolve issues and drive revenue growth
Support quoting, order processing, and solution recommendations
Ensure timely delivery of products, including expedited and on-site delivery when needed
Support product demonstrations as required
Branch Leadership and Operations
Lead and develop a high-performing branch team aligned with company standards
Drive employee development through coaching, cross-training, and performance feedback
Maintain accurate inventory levels to meet customer demand
Ensure strong inventory control, ERP accuracy, and operational discipline
Provide feedback to HQ on customer needs and operational improvements
Partner with Finance to resolve account issues
Rental and Repair Management
Manage rental fleet performance, utilization, and condition
Coordinate equipment logistics across branches to meet demand
Ensure accurate and timely rental contracts, repair quotes, and invoicing
Maintain safe, high-quality rental equipment
Oversee efficient repair processes and tracking of customer equipment
Support customers with rental planning and equipment configuration
Required Qualifications
3+ years leading branch, service, or operations teams (or 5+ years multi-branch leadership)
5+ years managing hydro blasting projects in industrial applications
Proven ability to improve processes and drive performance
Working knowledge of project management principles
Strong communication and cross-functional collaboration skills
Experience with ERP, CRM, and Microsoft Office tools
Self-directed and effective in fast-paced environments
Leadership and Culture Expectations
Demonstrate ownership, accountability, and urgency
Maintain strong customer focus
Collaborate effectively and communicate clearly
Adapt quickly and solve problems with discipline
Build a positive, high-performance team environment
Other Information
Based in Geismar, Louisiana, reports to Director of Branch Operations
Extended hours and on-call support may be required
Travel to branches and customer sites as needed
Ability to safely handle physical work requirements
We are an employee-owned company with profit-sharing and an Employee Stock Ownership Plan (ESOP)
StoneAge values the diversity of the people we hire and serve. We are committed to building a workplace where individual differences are recognized, respected, and supported in ways that allow each person to contribute fully and do their best work.
Team Culture
Dedicated: Hardworking, trustworthy, and committed to giving 100% daily. “It’s not my job" doesn’t exist here.
Adaptable and Creative: Agile in the face of change, striving for excellence, and thinking creatively to solve problems.
Positive and Fun: Bring joy, humor, and a contagious positive attitude to the workplace.
Respectful and Collaborative: Listen to understand, respect others, and foster a spirit of teamwork.
#J-18808-Ljbffr