Service Engineer
Zones IT Solutions, Ossining, NY, United States
Company Overview
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end‑to‑end service offerings, there’s really only one: Zones – First Choice for IT. MBE, based in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio and highest certification levels from key partners, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done.
Position Overview
Term: 12‑month contract
Location: Briarcliff Manor, NY
Pay: up to $50/hr
Hours: M‑F Standard Business
We are seeking an IT Field Engineer that will be responsible for fieldwork at customer sites to resolve and repair server systems. The Service Engineer is a critical part of post‑sales support and needs to demonstrate exceptional technical aptitude in working with server products in addition to excellent interpersonal skills. It requires the ability to support our Global Service network and help build a world‑class field engineering organization. Must be able to travel within Westchester County and make occasional trips into NYC.
Responsibilities
Primarily work in a data center type of work environment to provide technical support onsite for key customers on hardware and software issues.
On‑site and remote troubleshooting and resolving complex technical problems on Supermicro equipment in an enterprise environment.
Drive customer satisfaction through service excellence by leading preventive maintenance actions, managing repair/parts cycle times.
Ensure escalation situations are managed and corrected quickly and professionally.
Provide 2nd line support to the reseller/distributors in all aspects of customer support.
Have a very high level of enterprise solution product knowledge.
Work with Technical Account Manager, Service Manager, and Product Manager to define service programs.
Provide and contribute information such as fault triage and training materials.
Run tests and simulations at our facility to assist with problem‑solving.
Travel to the field to train and or resolve customer issues.
Train new service engineers.
Able to work under the Technical Account Manager's direction and take ownership of customer base.
Demonstrate the ability to be self‑sufficient in the field.
Able to defuse challenging situations.
Manage time effectively; prioritize and make good business judgments and decisions in relationship to efficiency, and effectiveness while meeting daily service expectations.
Determine requirements and/or root cause of technical issues by working with customers.
Resolve problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, escalating unresolved problems.
Ability to produce meaningful reports and metrics is a plus.
Ability to work for 24×7 shift coverage and/or flexible shifts including weekends and holidays if needed.
Travel is required (up to 25% or more).
Qualifications
Bachelor’s degree in Computer Science, Computer Engineering, Electrical Engineering, or equivalent work experience preferred.
Minimum of 5 years experience in field support servicing complex X86 systems and parts preferred.
Will consider an associate degree in electrical technology, electronics, or equivalent military experience.
Work experience in large enterprises or certification in Windows and Linux environments is a plus.
Emphasize break/fix experience and on‑site customer service experience.
Hands‑on experience with servers (Supermicro, EMC, DELL, HP).
Hands‑on experience with GPU systems is a plus.
Solid hardware system diagnostics skills, as well as a good understanding of how BIOS, drivers, and application loads can cause system issues.
Strong technical communication skills to lead investigations with engineers of multiple disciplines.
Strong written and verbal communication skills, project management skills, and solid time‑management skills.
Be able to participate in multiple cross‑functional projects concurrently in a rapidly changing environment, within established timelines and have a demonstrated ability to learn and embrace new and changing technologies.
Ability to work in a challenging, dynamic, and fast‑paced environment with the ability to identify and elevate issues promptly, and be proactive in driving solutions.
Full professional proficiency in English (read/write/speak).
Familiarity with Linux is a plus.
Benefits
Zones offers a comprehensive benefits package that includes medical coverage, state‑mandated sick leave, and other benefits designed to support well‑being and work‑life balance.
EEO Statement
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
Zones participates in E‑Verify. E‑Verify is a system that compares information from a team member’s Form I‑9 to federal records to confirm their eligibility to work in the United States.
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When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end‑to‑end service offerings, there’s really only one: Zones – First Choice for IT. MBE, based in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio and highest certification levels from key partners, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done.
Position Overview
Term: 12‑month contract
Location: Briarcliff Manor, NY
Pay: up to $50/hr
Hours: M‑F Standard Business
We are seeking an IT Field Engineer that will be responsible for fieldwork at customer sites to resolve and repair server systems. The Service Engineer is a critical part of post‑sales support and needs to demonstrate exceptional technical aptitude in working with server products in addition to excellent interpersonal skills. It requires the ability to support our Global Service network and help build a world‑class field engineering organization. Must be able to travel within Westchester County and make occasional trips into NYC.
Responsibilities
Primarily work in a data center type of work environment to provide technical support onsite for key customers on hardware and software issues.
On‑site and remote troubleshooting and resolving complex technical problems on Supermicro equipment in an enterprise environment.
Drive customer satisfaction through service excellence by leading preventive maintenance actions, managing repair/parts cycle times.
Ensure escalation situations are managed and corrected quickly and professionally.
Provide 2nd line support to the reseller/distributors in all aspects of customer support.
Have a very high level of enterprise solution product knowledge.
Work with Technical Account Manager, Service Manager, and Product Manager to define service programs.
Provide and contribute information such as fault triage and training materials.
Run tests and simulations at our facility to assist with problem‑solving.
Travel to the field to train and or resolve customer issues.
Train new service engineers.
Able to work under the Technical Account Manager's direction and take ownership of customer base.
Demonstrate the ability to be self‑sufficient in the field.
Able to defuse challenging situations.
Manage time effectively; prioritize and make good business judgments and decisions in relationship to efficiency, and effectiveness while meeting daily service expectations.
Determine requirements and/or root cause of technical issues by working with customers.
Resolve problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, escalating unresolved problems.
Ability to produce meaningful reports and metrics is a plus.
Ability to work for 24×7 shift coverage and/or flexible shifts including weekends and holidays if needed.
Travel is required (up to 25% or more).
Qualifications
Bachelor’s degree in Computer Science, Computer Engineering, Electrical Engineering, or equivalent work experience preferred.
Minimum of 5 years experience in field support servicing complex X86 systems and parts preferred.
Will consider an associate degree in electrical technology, electronics, or equivalent military experience.
Work experience in large enterprises or certification in Windows and Linux environments is a plus.
Emphasize break/fix experience and on‑site customer service experience.
Hands‑on experience with servers (Supermicro, EMC, DELL, HP).
Hands‑on experience with GPU systems is a plus.
Solid hardware system diagnostics skills, as well as a good understanding of how BIOS, drivers, and application loads can cause system issues.
Strong technical communication skills to lead investigations with engineers of multiple disciplines.
Strong written and verbal communication skills, project management skills, and solid time‑management skills.
Be able to participate in multiple cross‑functional projects concurrently in a rapidly changing environment, within established timelines and have a demonstrated ability to learn and embrace new and changing technologies.
Ability to work in a challenging, dynamic, and fast‑paced environment with the ability to identify and elevate issues promptly, and be proactive in driving solutions.
Full professional proficiency in English (read/write/speak).
Familiarity with Linux is a plus.
Benefits
Zones offers a comprehensive benefits package that includes medical coverage, state‑mandated sick leave, and other benefits designed to support well‑being and work‑life balance.
EEO Statement
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
Zones participates in E‑Verify. E‑Verify is a system that compares information from a team member’s Form I‑9 to federal records to confirm their eligibility to work in the United States.
#J-18808-Ljbffr