Customer Experience Specialist
NerdsToGo Inc, Swarthmore, PA, United States
Customer Specialist
The Customer Specialist is often the first point of contact for customers and plays an important role in introducing customers to the NerdsToGo brand and the services we offer. The CS must ensure NerdsToGo customers are assisted in a prompt and friendly manner and that all their questions and concerns are addressed to their satisfaction. The CS will assist in daily operations within the NerdsToGo store, including customer satisfaction, basic bookkeeping, and service call management.
Responsibilities:
Provide exceptional customer service to every customer
Answer inbound calls generated from our marketing and advertising activities
Conduct outbound marketing, guerilla marketing, community outreach activities
Assist with basic bookkeeping activities
Schedule service calls using our field service management software
Qualifications:
People-oriented, with the mindset that the customer is always right
Office management experience a plus
Some experience in sales and marketing desired
Assist manager with inventory activities
Benefits/Perks:
Great culture
Access to fully branded Nerd Van
Opportunity to be a part of a growing brand!
Compensation: $8.00 - $14.00 per hour
The Customer Specialist is often the first point of contact for customers and plays an important role in introducing customers to the NerdsToGo brand and the services we offer. The CS must ensure NerdsToGo customers are assisted in a prompt and friendly manner and that all their questions and concerns are addressed to their satisfaction. The CS will assist in daily operations within the NerdsToGo store, including customer satisfaction, basic bookkeeping, and service call management.
Responsibilities:
Provide exceptional customer service to every customer
Answer inbound calls generated from our marketing and advertising activities
Conduct outbound marketing, guerilla marketing, community outreach activities
Assist with basic bookkeeping activities
Schedule service calls using our field service management software
Qualifications:
People-oriented, with the mindset that the customer is always right
Office management experience a plus
Some experience in sales and marketing desired
Assist manager with inventory activities
Benefits/Perks:
Great culture
Access to fully branded Nerd Van
Opportunity to be a part of a growing brand!
Compensation: $8.00 - $14.00 per hour