Patient Care Coordinator - (Remote 11a-8p ET)

Patient Care Coordinator
A Patient Care Coordinator facilitates daily scheduling and operations support in‑home clinical programs by serving as the liaison of communication between patients, network clinicians, HCPs and HUB operations.

Responsibilities

Initiate case creation by uploading Service Request Forms to the operating system.

Oversee the scheduling process from start to finish by scheduling and confirming appointments with patients and network clinicians.

Document case details in the Customer Relationship Management (CRM) system.

Place outbound calls and text messages to patients and network clinicians.

Answer incoming calls, text messages, and email correspondence.

Provide product and technical support along with superior customer service.

Report Adverse Events per program guidelines.

Follow up on missing information on program documentation.

Schedule: Monday – Friday 11:00 am ET – 8:00 pm ET

Required Qualifications

High School Diploma or equivalent.

Proficiency with Microsoft Office, especially Teams, Excel, Word, and Outlook.

Customer service experience.

Must reside in the country where the job is posted.

Excellent time‑management skills and ability to multi‑task and prioritize work.

Strong verbal, written, and communication skills.

Professional courtesy and communication with patients and clinical staff.

Strong organizational skills with attention to detail.

Ability to work independently and as a team player.

Ability to work in a virtual team environment, being available and responsive during working hours.

Private workspace free of distraction to adhere to HIPAA compliance/governance.

Preferred Qualifications

Related experience in healthcare administration, scheduling patients and healthcare providers.

Call center experience.

Some college education.

Experience with Salesforce, the Customer Relationship Management System.

Note: This role is not eligible for visa sponsorship. Candidates must have authorization to work in the US without the need for sponsorship.

The potential base pay range for this role is $53,000–$63,000 annually. The actual base pay offered may vary based on a number of factors including job‑related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part‑time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

Equal Opportunity Statement
IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.

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