Front Desk Specialist - USFTGP St. Pete
Tampa General Hospital, St. Petersburg, FL, United States
Front Desk Specialist - USFTGP St. Pete
This position is responsible for patient check-in and check-out functions utilizing EPIC. Assists patients as they present for scheduled appointments. Verifies patient demographics, collects co-payments, generates and provides receipts, and has patients complete and sign all necessary paperwork. Assists physicians and nurses on each floor by processing appropriate paperwork for scheduled appointments. Provides excellent customer service to all of our patients and co-workers.
Proactively screens patients with scheduled appointments to assess need of any pre-certifications, authorizations/referral and educates patients of financial policies and procedures
Manages the front desk which may include checking in patients, verifying demographics, collecting co-payments, generating and providing receipts, and having patients complete and sign all necessary paperwork to allow for a patient to be properly seen and billed for visit
Answers, screens and routes phone calls from physicians, nurses, administrative staff, internal and external ancillary support areas, departments, hospitals and academic offices and others for efficient and timely communication
Completes patient scheduling activities to ensure patients are seen in a timely manner
Documents patient information in EPIC to allow for complete communication across the clinical team
Reconciles all received payments through billing activities functions and balances and closes cash drawer before the end of the day
Maintains overall patient experience and safety, following all emergency clinical policies and protocols, to allow for optimal experience of care
Qualifications: High School Diploma or G.E.D - Required
Primary Location: St. Petersburg
Work Locations: Family Care Center St. Pete 4th
Eligible for Remote Work: On Site
Job: Patient Financial Services
Organization: Academic Medical Group Inc
Schedule: Full-time
Scheduled Days: Monday, Tuesday, Wednesday, Thursday, Friday
Shift: Day Job
Shift Hours: 6:45am to 7pm
Minimum Salary: 15.45
This position is responsible for patient check-in and check-out functions utilizing EPIC. Assists patients as they present for scheduled appointments. Verifies patient demographics, collects co-payments, generates and provides receipts, and has patients complete and sign all necessary paperwork. Assists physicians and nurses on each floor by processing appropriate paperwork for scheduled appointments. Provides excellent customer service to all of our patients and co-workers.
Proactively screens patients with scheduled appointments to assess need of any pre-certifications, authorizations/referral and educates patients of financial policies and procedures
Manages the front desk which may include checking in patients, verifying demographics, collecting co-payments, generating and providing receipts, and having patients complete and sign all necessary paperwork to allow for a patient to be properly seen and billed for visit
Answers, screens and routes phone calls from physicians, nurses, administrative staff, internal and external ancillary support areas, departments, hospitals and academic offices and others for efficient and timely communication
Completes patient scheduling activities to ensure patients are seen in a timely manner
Documents patient information in EPIC to allow for complete communication across the clinical team
Reconciles all received payments through billing activities functions and balances and closes cash drawer before the end of the day
Maintains overall patient experience and safety, following all emergency clinical policies and protocols, to allow for optimal experience of care
Qualifications: High School Diploma or G.E.D - Required
Primary Location: St. Petersburg
Work Locations: Family Care Center St. Pete 4th
Eligible for Remote Work: On Site
Job: Patient Financial Services
Organization: Academic Medical Group Inc
Schedule: Full-time
Scheduled Days: Monday, Tuesday, Wednesday, Thursday, Friday
Shift: Day Job
Shift Hours: 6:45am to 7pm
Minimum Salary: 15.45