Lead Teller-Northtown
Atlantic Union Bank, Charlottesville, VA, United States
Lead Teller-Northtown
This position is responsible for coaching, scheduling, and supervising all Tellers within a branch, in addition to providing a best in class customer experience while processing transactions, servicing existing and potential customers, and contributing to branch sales goals.
Position Accountabilities
Provide excellent customer experience
Perform basic customer and cash transactions
Balance cash each day
Identify referral opportunities to contribute to branch goals
Adhere to all applicable laws and regulations governing bank operations, including compliance with Atlantic Union Bankshares' BSA/AML Policy and Procedures
Identify risk and escalate concerns through proper channels
Manage branch cash expectations including ATM servicing
Coach and train all Tellers within the branch to meet goals
Assist Branch Manager with performance development of Tellers
Analyze operating reports and coach less senior Teammates accordingly
Develop and maintain knowledge of bank products, services, including other lines of business
Other duties as assigned
Organizational Relationship
This position reports to the assigned leader of the branch.
Position Qualifications
Education & Experience
High school diploma or equivalent required, Associate's degree preferred
Previous cash handling experience required
Teller experience required
Previous customer service experience required
Coaching experience preferred
Knowledge & Skills
Excellent customer service skills
Excellent oral and written communication skills
Ability to exercise sound business judgment
Proficient computer skills
Ability to handle multiple tasks with attention to details
Flexible, able to adapt to change
Shifts may vary for each position offering, depending on business need
Able to stand for extended periods of time and lift objects up to 30 pounds
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
This position is responsible for coaching, scheduling, and supervising all Tellers within a branch, in addition to providing a best in class customer experience while processing transactions, servicing existing and potential customers, and contributing to branch sales goals.
Position Accountabilities
Provide excellent customer experience
Perform basic customer and cash transactions
Balance cash each day
Identify referral opportunities to contribute to branch goals
Adhere to all applicable laws and regulations governing bank operations, including compliance with Atlantic Union Bankshares' BSA/AML Policy and Procedures
Identify risk and escalate concerns through proper channels
Manage branch cash expectations including ATM servicing
Coach and train all Tellers within the branch to meet goals
Assist Branch Manager with performance development of Tellers
Analyze operating reports and coach less senior Teammates accordingly
Develop and maintain knowledge of bank products, services, including other lines of business
Other duties as assigned
Organizational Relationship
This position reports to the assigned leader of the branch.
Position Qualifications
Education & Experience
High school diploma or equivalent required, Associate's degree preferred
Previous cash handling experience required
Teller experience required
Previous customer service experience required
Coaching experience preferred
Knowledge & Skills
Excellent customer service skills
Excellent oral and written communication skills
Ability to exercise sound business judgment
Proficient computer skills
Ability to handle multiple tasks with attention to details
Flexible, able to adapt to change
Shifts may vary for each position offering, depending on business need
Able to stand for extended periods of time and lift objects up to 30 pounds
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.