Customer Service Representative - State Farm Agent Team Member
Christine Moscaritolo - State Farm Agent, Freemansburg, PA, United States
Responsive Recruiter
Benefits:
401(k) matching
Bonus based on performance
Competitive salary
Opportunity for advancement
Paid time off
Training & development
Customer Service Representative Service-Focused with Sales Opportunity
Office Locations: Allentown (18103), Schnecksville (18078), Bethlehem (18017)
Primary Work Location: Schnecksville
Job Type: Full-Time (In-Office)
The Christine Moscaritolo State Farm Agency is seeking a Customer Service Representative who is passionate about helping people, delivering exceptional service, and building long-term client relationshipswhile also being comfortable identifying in-book sales opportunities when appropriate. This role is ideal for someone who enjoys problem-solving, takes pride in accuracy and follow-through, and understands that excellent service often leads to meaningful growth conversations. You'll be a key part of our agency's success by supporting existing clients, anticipating their needs, and helping ensure they are properly protected. We are especially interested in candidates who are service-driven but motivated to grow professionally, with opportunities for internal advancement for those who demonstrate sales aptitude and initiative.
What You'll Do
Serve as a primary point of contact for customers, providing prompt, professional service
Answer policy questions and explain coverage in a clear, customer-friendly manner
Assist with policy changes, updates, billing questions, and service requests
Support customers through the claims process and follow up as needed
Maintain accurate and detailed records of customer interactions
Conduct basic policy reviews and identify in-book sales opportunities when they align with customer needs
Collaborate with team members to deliver a seamless client experience
What We're Looking For
Strong customer service and relationship-building skills
Ability to pivot from service to sales in a natural, needs-based way
Excellent communication and interpersonal skills
Detail-oriented with the ability to multitask in a fast-paced environment
Prior customer service experience preferred (insurance experience a plus)
Professional, empathetic, and dependable work style
Why Join Our Agency
Supportive, team-oriented environment focused on service excellence
Training and development to help you grow your skills and career
Opportunities for internal advancement for motivated, sales-minded team members
A meaningful role helping individuals and families protect what matters most
Ready to Grow with Us?
If you're a service-focused professional who enjoys helping people and wants a role where strong relationships can lead to growth opportunities, we'd love to hear from you. Apply today to join the Christine Moscaritolo State Farm Agency. Christine Moscaritolo State Farm is an Equal Opportunity Employer and encourages applications from individuals of all backgrounds and experiences. Compensacin: $45,000.00 - $65,000.00 per year
Do you want a career and not just a job?
This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We are an established, growth-oriented agency with a team of highly motivated individuals. Our team works hard to reach our goals together as a team and have fun while we are doing it! We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team.
About Our Agency
We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Business Insurance, Health Insurance, and Renters Insurance.
Our office is located in Allentown, PA.
I have been a State Farm agent since 2009.
I am a second generation State Farm agent.
I am a proud graduate of University of Florida.
We currently have 4 team members at our agency.
We have 40+ years of combined insurance experience in our office.
Our agency has received awards including: Chairman's Circle, Ambassador Travel, Legion of Honor, Senior Vice President's Club, Bronze Tablet, and New Agent Program Qualifier
We look forward to speaking with you!
State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
Benefits:
401(k) matching
Bonus based on performance
Competitive salary
Opportunity for advancement
Paid time off
Training & development
Customer Service Representative Service-Focused with Sales Opportunity
Office Locations: Allentown (18103), Schnecksville (18078), Bethlehem (18017)
Primary Work Location: Schnecksville
Job Type: Full-Time (In-Office)
The Christine Moscaritolo State Farm Agency is seeking a Customer Service Representative who is passionate about helping people, delivering exceptional service, and building long-term client relationshipswhile also being comfortable identifying in-book sales opportunities when appropriate. This role is ideal for someone who enjoys problem-solving, takes pride in accuracy and follow-through, and understands that excellent service often leads to meaningful growth conversations. You'll be a key part of our agency's success by supporting existing clients, anticipating their needs, and helping ensure they are properly protected. We are especially interested in candidates who are service-driven but motivated to grow professionally, with opportunities for internal advancement for those who demonstrate sales aptitude and initiative.
What You'll Do
Serve as a primary point of contact for customers, providing prompt, professional service
Answer policy questions and explain coverage in a clear, customer-friendly manner
Assist with policy changes, updates, billing questions, and service requests
Support customers through the claims process and follow up as needed
Maintain accurate and detailed records of customer interactions
Conduct basic policy reviews and identify in-book sales opportunities when they align with customer needs
Collaborate with team members to deliver a seamless client experience
What We're Looking For
Strong customer service and relationship-building skills
Ability to pivot from service to sales in a natural, needs-based way
Excellent communication and interpersonal skills
Detail-oriented with the ability to multitask in a fast-paced environment
Prior customer service experience preferred (insurance experience a plus)
Professional, empathetic, and dependable work style
Why Join Our Agency
Supportive, team-oriented environment focused on service excellence
Training and development to help you grow your skills and career
Opportunities for internal advancement for motivated, sales-minded team members
A meaningful role helping individuals and families protect what matters most
Ready to Grow with Us?
If you're a service-focused professional who enjoys helping people and wants a role where strong relationships can lead to growth opportunities, we'd love to hear from you. Apply today to join the Christine Moscaritolo State Farm Agency. Christine Moscaritolo State Farm is an Equal Opportunity Employer and encourages applications from individuals of all backgrounds and experiences. Compensacin: $45,000.00 - $65,000.00 per year
Do you want a career and not just a job?
This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We are an established, growth-oriented agency with a team of highly motivated individuals. Our team works hard to reach our goals together as a team and have fun while we are doing it! We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team.
About Our Agency
We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Business Insurance, Health Insurance, and Renters Insurance.
Our office is located in Allentown, PA.
I have been a State Farm agent since 2009.
I am a second generation State Farm agent.
I am a proud graduate of University of Florida.
We currently have 4 team members at our agency.
We have 40+ years of combined insurance experience in our office.
Our agency has received awards including: Chairman's Circle, Ambassador Travel, Legion of Honor, Senior Vice President's Club, Bronze Tablet, and New Agent Program Qualifier
We look forward to speaking with you!
State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.