Call Center Representative
NCB Management Services, Feasterville-Trevose, PA, United States
Call Center Representatives
Are you a confident communicator who thrives in a fast-paced, goal-driven environment with uncapped earning potential?
We're hiring Call Center Representatives who excel at building rapport, navigating tough conversations with professionalism, and helping customers find realistic paths towards financial resolution.
Position Overview:
Our Call Center Representatives are responsible for managing overdue accounts and recovering outstanding debts. Their primary duties include contacting customers through phone, email, or mail to discuss unpaid bills, negotiate payment plans and maintain accurate records of all interactions all while ensuring compliance with relevant laws and regulations.
What You'll Do:
Make and receive calls to discuss past-due accounts with customers
Provide clear, empathetic explanations of account status and available resolution options
Negotiate payment arrangements in alignment with Company guidelines and compliance requirements
Document all interactions accurately and efficiently
Meet daily, weekly and monthly performance goals
Maintain professionalism and adhere to all federal, stated and Company regulations, including FDCPA
What You Bring:
Strong communication and active-listening skills
Ability to stay composed, confident and solutions-focused
Comfort working with performance metrics and structured call expectations
Basic computer proficiency and ability to learn new systems
Prior collections or call center experience is helpful but not required. - We provide training
Why You'll Love Working Here:
Uncapped earning potential
with competitive hourly pay
Weekly pay
Hybrid work arrangements
Business casual work environment
Medical, dental and vision insurance (with HSA Option)
Employee Assistance Program (EAP)
Company paid Life Insurance
Company paid Short Term and Long Term Disability
401(k) with Company match
Paid time off and paid holidays
Comprehensive training and ongoing coaching
Supportive team culture that values respect, compliance, and ethical practices
If you enjoy problem-solving and want a role where your results directly impact your earning potential, this is a strong fit and we'd love to meet you!
Are you a confident communicator who thrives in a fast-paced, goal-driven environment with uncapped earning potential?
We're hiring Call Center Representatives who excel at building rapport, navigating tough conversations with professionalism, and helping customers find realistic paths towards financial resolution.
Position Overview:
Our Call Center Representatives are responsible for managing overdue accounts and recovering outstanding debts. Their primary duties include contacting customers through phone, email, or mail to discuss unpaid bills, negotiate payment plans and maintain accurate records of all interactions all while ensuring compliance with relevant laws and regulations.
What You'll Do:
Make and receive calls to discuss past-due accounts with customers
Provide clear, empathetic explanations of account status and available resolution options
Negotiate payment arrangements in alignment with Company guidelines and compliance requirements
Document all interactions accurately and efficiently
Meet daily, weekly and monthly performance goals
Maintain professionalism and adhere to all federal, stated and Company regulations, including FDCPA
What You Bring:
Strong communication and active-listening skills
Ability to stay composed, confident and solutions-focused
Comfort working with performance metrics and structured call expectations
Basic computer proficiency and ability to learn new systems
Prior collections or call center experience is helpful but not required. - We provide training
Why You'll Love Working Here:
Uncapped earning potential
with competitive hourly pay
Weekly pay
Hybrid work arrangements
Business casual work environment
Medical, dental and vision insurance (with HSA Option)
Employee Assistance Program (EAP)
Company paid Life Insurance
Company paid Short Term and Long Term Disability
401(k) with Company match
Paid time off and paid holidays
Comprehensive training and ongoing coaching
Supportive team culture that values respect, compliance, and ethical practices
If you enjoy problem-solving and want a role where your results directly impact your earning potential, this is a strong fit and we'd love to meet you!