Staff Software Development Engineer-Automation Engineer
Hispanic Alliance for Career Enhancement, Baltimore, MD, United States
Position Summary
The Staff Software Development Engineer in Automation Production Support is a senior technical leader responsible for the stability, reliability, and operational excellence of enterprise automation solutions. The role owns production support strategy for RPA and automation platforms, leads complex incident resolution, and drives proactive improvements to reduce operational risk, partnering closely with engineering, infrastructure, QA, and business stakeholders.
Key Responsibilities
Serve as the
technical owner
for production support of automation and RPA solutions across critical business processes.
Lead
incident triage, root‑cause analysis, and permanent remediation
for high‑severity automation failures.
Establish and enforce
runbooks, support models, escalation paths, and on‑call readiness
for automation platforms.
Proactively identify systemic issues and implement
stability, resiliency, and performance improvements .
Provide
hands‑on technical leadership
for automation design, debugging, and optimization in production environments.
Review automation code and configurations to ensure adherence to
standards, security, and reliability best practices .
Partner with development teams to ensure
production readiness
of new automations before release.
Guide architectural decisions that reduce operational complexity and technical debt.
Design and maintain
monitoring, alerting, and health dashboards
for automation platforms.
Drive adoption of
AIOps, SRE, and automation‑first support practices
where applicable.
Improve observability by defining meaningful metrics such as uptime, failure rates, recovery times, and business impact.
Act as a
key escalation point
for automation‑related production issues.
Collaborate with infrastructure, application, and vendor teams to resolve platform‑level issues.
Communicate incidents, risks, and remediation plans clearly to technical and non‑technical stakeholders.
Mentor engineers and support analysts in automation support best practices.
Required Qualifications
Extensive experience in
software development and production support
for enterprise systems.
Strong expertise in
automation/RPA platforms , scripting, and debugging complex workflows.
Proven ability to lead
incident response and root cause analysis
in high‑availability environments.
Deep understanding of
SDLC, CI/CD, release management, and production readiness standards .
Preferred Qualifications
Experience supporting
mission‑critical automation in regulated or high‑volume environments .
Familiarity with
monitoring tools, job schedulers, and orchestration platforms .
Experience implementing
resiliency patterns, failover strategies, and automation governance .
Demonstrated leadership in driving
operational maturity and continuous improvement .
Impact of the Role
Improves reliability and availability of automation supporting core business operations.
Reduces production incidents through proactive engineering and observability.
Ensures automation solutions scale safely and sustainably.
Elevates production support from reactive issue handling to
engineering‑led reliability .
Education
Bachelor's degree in Computer Science, Engineering, or equivalent practical experience.
Pay Range
Typical pay range: $106,605.00 – $284,280.00, based on experience, education, geography, and other factors.
Benefits
The position includes a comprehensive benefits package—medical, dental, vision, paid time off, retirement savings options, and wellness programs—based on eligibility.
EEO Statement
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
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The Staff Software Development Engineer in Automation Production Support is a senior technical leader responsible for the stability, reliability, and operational excellence of enterprise automation solutions. The role owns production support strategy for RPA and automation platforms, leads complex incident resolution, and drives proactive improvements to reduce operational risk, partnering closely with engineering, infrastructure, QA, and business stakeholders.
Key Responsibilities
Serve as the
technical owner
for production support of automation and RPA solutions across critical business processes.
Lead
incident triage, root‑cause analysis, and permanent remediation
for high‑severity automation failures.
Establish and enforce
runbooks, support models, escalation paths, and on‑call readiness
for automation platforms.
Proactively identify systemic issues and implement
stability, resiliency, and performance improvements .
Provide
hands‑on technical leadership
for automation design, debugging, and optimization in production environments.
Review automation code and configurations to ensure adherence to
standards, security, and reliability best practices .
Partner with development teams to ensure
production readiness
of new automations before release.
Guide architectural decisions that reduce operational complexity and technical debt.
Design and maintain
monitoring, alerting, and health dashboards
for automation platforms.
Drive adoption of
AIOps, SRE, and automation‑first support practices
where applicable.
Improve observability by defining meaningful metrics such as uptime, failure rates, recovery times, and business impact.
Act as a
key escalation point
for automation‑related production issues.
Collaborate with infrastructure, application, and vendor teams to resolve platform‑level issues.
Communicate incidents, risks, and remediation plans clearly to technical and non‑technical stakeholders.
Mentor engineers and support analysts in automation support best practices.
Required Qualifications
Extensive experience in
software development and production support
for enterprise systems.
Strong expertise in
automation/RPA platforms , scripting, and debugging complex workflows.
Proven ability to lead
incident response and root cause analysis
in high‑availability environments.
Deep understanding of
SDLC, CI/CD, release management, and production readiness standards .
Preferred Qualifications
Experience supporting
mission‑critical automation in regulated or high‑volume environments .
Familiarity with
monitoring tools, job schedulers, and orchestration platforms .
Experience implementing
resiliency patterns, failover strategies, and automation governance .
Demonstrated leadership in driving
operational maturity and continuous improvement .
Impact of the Role
Improves reliability and availability of automation supporting core business operations.
Reduces production incidents through proactive engineering and observability.
Ensures automation solutions scale safely and sustainably.
Elevates production support from reactive issue handling to
engineering‑led reliability .
Education
Bachelor's degree in Computer Science, Engineering, or equivalent practical experience.
Pay Range
Typical pay range: $106,605.00 – $284,280.00, based on experience, education, geography, and other factors.
Benefits
The position includes a comprehensive benefits package—medical, dental, vision, paid time off, retirement savings options, and wellness programs—based on eligibility.
EEO Statement
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
#J-18808-Ljbffr