Insurance Service Associate
Randstad USA, Worcester, MA, United States
Join a premier, Forbes-recognized \"Top Employer\" and \"Best Place to Work\" as an Agency Services Associate. In this hybrid role, you will act as a vital bridge between independent agents and policyholders, ensuring seamless service for one of the nation’s leading Property & Casualty insurers. We offer a supportive, collaborative culture, a comprehensive paid training program, and a clear path for professional growth within the insurance industry.
Salary: $21 - $21.51 per hour
Shift: First
Work hours: 8 AM - 6 PM
Education: High School
Responsibilities
Provide high-quality service by managing inbound inquiries from agents and policyholders in a fast-paced, omnichannel environment.
Accurately interpret policy coverage, verify renewal transactions, and provide troubleshooting for our proprietary agency software.
Clearly explain underwriting guidelines and billing practices to agents to ensure transparency and compliance.
Partner with internal Personal Lines teams to resolve complex billing or policy issues, ensuring a "one-call" resolution whenever possible.
What You'll Bring
Experience: Up to 2 years of experience in a customer service or professional office environment.
Previous experience in a call center or insurance-related environment.
High School Diploma or GED
What We Offer
Starting rate of $21.51/hour, with a conversion salary of $43,500 upon joining The Hanover team.
Comprehensive Training: 6–8 weeks of paid, instructor-led virtual training to ensure you are fully prepared for success.
A static 7.75-hour shift (38.75 hours/week) within a hybrid model out of our Worcester, MA or Howell, MI hubs.
Access to a full suite of benefits through Randstad, followed by The Hanover’s comprehensive package upon conversion (including 401k, health/dental, and wellness programs).
Skills
Customer Service
Client Service
Call Center Support
Insurance
Qualifications
Years of experience: 2 years
Experience level:
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
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Salary: $21 - $21.51 per hour
Shift: First
Work hours: 8 AM - 6 PM
Education: High School
Responsibilities
Provide high-quality service by managing inbound inquiries from agents and policyholders in a fast-paced, omnichannel environment.
Accurately interpret policy coverage, verify renewal transactions, and provide troubleshooting for our proprietary agency software.
Clearly explain underwriting guidelines and billing practices to agents to ensure transparency and compliance.
Partner with internal Personal Lines teams to resolve complex billing or policy issues, ensuring a "one-call" resolution whenever possible.
What You'll Bring
Experience: Up to 2 years of experience in a customer service or professional office environment.
Previous experience in a call center or insurance-related environment.
High School Diploma or GED
What We Offer
Starting rate of $21.51/hour, with a conversion salary of $43,500 upon joining The Hanover team.
Comprehensive Training: 6–8 weeks of paid, instructor-led virtual training to ensure you are fully prepared for success.
A static 7.75-hour shift (38.75 hours/week) within a hybrid model out of our Worcester, MA or Howell, MI hubs.
Access to a full suite of benefits through Randstad, followed by The Hanover’s comprehensive package upon conversion (including 401k, health/dental, and wellness programs).
Skills
Customer Service
Client Service
Call Center Support
Insurance
Qualifications
Years of experience: 2 years
Experience level:
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
#J-18808-Ljbffr