Membership Advisor
Heimat, Los Angeles, CA, United States
Membership Advisor
As a Membership Advisor, you will provide excellent customer service and will ensure a world-class concierge and lifestyle experience from start to finish. Your role will report to the Membership Manager.
Compensation: $23/hr
In the role, you will:
Be naturally warm and welcoming by nature.
Stay informed on the latest offers within the club and community to guarantee the members' experience is exceptional.
Be responsible for all aspects of membership, from serving as the first point of contact for membership-related questions to organizing tours for future members.
Drive new membership sales.
Perform concierge duties for our members including making reservations to our restaurant, booking pool cabanas, spa appointments etc.
Prepare members' welcome packets for all new member introduction and onboarding.
Be comfortable discussing all of Heimat's amenities.
Manage the membership CRM system and make sure it is updated.
Be comfortable cold-calling members as well as field incoming requests and calls pertaining to updating account details, payment information and collecting payment.
Support members with accessing various accounts and apps like Techno Gym and wellness apps.
Perform administrative duties including the following but not limited to, filing member's contract, data entry, telephone and email correspondence, updating members' contact information, daily birthday reports.
Monitor member satisfaction and ensure a consistently evolving world class member experience, echoing the brand values.
Maintain regular and seamless communication with new and existing members by being approachable, detail oriented, and having presence on each floor to speak with members in person.
Perform any additional duties as requested by management.
As a Membership Advisor, you will provide excellent customer service and will ensure a world-class concierge and lifestyle experience from start to finish. Your role will report to the Membership Manager.
Compensation: $23/hr
In the role, you will:
Be naturally warm and welcoming by nature.
Stay informed on the latest offers within the club and community to guarantee the members' experience is exceptional.
Be responsible for all aspects of membership, from serving as the first point of contact for membership-related questions to organizing tours for future members.
Drive new membership sales.
Perform concierge duties for our members including making reservations to our restaurant, booking pool cabanas, spa appointments etc.
Prepare members' welcome packets for all new member introduction and onboarding.
Be comfortable discussing all of Heimat's amenities.
Manage the membership CRM system and make sure it is updated.
Be comfortable cold-calling members as well as field incoming requests and calls pertaining to updating account details, payment information and collecting payment.
Support members with accessing various accounts and apps like Techno Gym and wellness apps.
Perform administrative duties including the following but not limited to, filing member's contract, data entry, telephone and email correspondence, updating members' contact information, daily birthday reports.
Monitor member satisfaction and ensure a consistently evolving world class member experience, echoing the brand values.
Maintain regular and seamless communication with new and existing members by being approachable, detail oriented, and having presence on each floor to speak with members in person.
Perform any additional duties as requested by management.