Customer Service TXU
SmoothStar Tech, Corpus Christi, TX, United States
Customer Service Representative
Smoothstar Tech is hiring qualified candidates for work from home customer service position with TXU Energy. Agents will serve customers by providing product and service information; resolving product and service problems.
Job Duties:
Review, analyze and respond to customer billing inquiries.
Resolve customer issues or questions
Processing payment deferrals.
Attempt to save customers who may be moving, unhappy with the plan or current rate
Quickly identify customer needs in first few minutes of the call to offer the appropriate plan
Accurately enroll the customer in the correct plan
Job Qualifications:
1 year of customer: call center, retail or helpdesk.
Strive to resolve the customer issues on the first call
Demonstrate knowledge of TXU Energy processes and policies.
Build trust and rapport with the TXU Customer through clear, respectful interaction
Always strive to ensure that overall customer satisfaction remains high, while resolving issues
Understand client call flow and Texas Utility regulation
Ensure no Public Utilities Commission Complaints are filed
Ensuring that no TXU customer has a Lights Turned Out In Error (LOIE) situation
Smoothstar Tech is hiring qualified candidates for work from home customer service position with TXU Energy. Agents will serve customers by providing product and service information; resolving product and service problems.
Job Duties:
Review, analyze and respond to customer billing inquiries.
Resolve customer issues or questions
Processing payment deferrals.
Attempt to save customers who may be moving, unhappy with the plan or current rate
Quickly identify customer needs in first few minutes of the call to offer the appropriate plan
Accurately enroll the customer in the correct plan
Job Qualifications:
1 year of customer: call center, retail or helpdesk.
Strive to resolve the customer issues on the first call
Demonstrate knowledge of TXU Energy processes and policies.
Build trust and rapport with the TXU Customer through clear, respectful interaction
Always strive to ensure that overall customer satisfaction remains high, while resolving issues
Understand client call flow and Texas Utility regulation
Ensure no Public Utilities Commission Complaints are filed
Ensuring that no TXU customer has a Lights Turned Out In Error (LOIE) situation