Customer Relations Advisor | Remote Position
Camden Property Trust REIT, Houston, TX, United States
Customer Relations Advisor
Are you customer focused, people driven, and energized by meaningful work? Camden's Customer Relations Advisors play a key role in delivering Living Excellence by supporting current and prospective residents at communities across the country. Advisors serve as confident problem solvers and trusted points of contact, handling leasing inquiries, service requests, emergency work orders, and a wide range of community?related questions across phone, email, chat, and other digital platforms. They think creatively, communicate clearly, and take ownership of each interactionactively listening, anticipating needs, and partnering with on?site teams to ensure issues are resolved accurately and efficiently.
This role thrives in a fast?paced environment where Advisors must multitask across multiple systems, manage shifting priorities, and respond quickly to both routine and high?priority situations. Combining technology with customer service and account management, Advisors navigate resident ledgers, troubleshoot issues in real time, and maintain accurate records while delivering a seamless, supportive experience.
Through strong judgment, adaptability, and a genuine passion for helping people, Customer Relations Advisors create positive, lasting impressions while contributing to a collaborative, high?performing, and fun work environment. This position also offers the opportunity to build a well?compensated, rewarding career within an organization that values accountability, growth, teamwork, and making an impact while enjoying the work you do.
Essential Functions
Assist potential residents with detailed leasing information for Camden Communities nationwide, including creating quotes and scheduling leasing appointments
Showcase the value of community features as they relate to each customer's needs
Assist current residents with maintenance requests, emergency dispatch, and other community?related questions or issues
Accurately capture resident and prospect information for communication and record?keeping
Ensure excellent customer relations by responding to phone, email, SMS, and chat inquiries in a timely manner while maintaining a customer?focused attitude
Escalate issues through the appropriate channels when necessary
Use strong problem?solving skills and sound judgment to handle unpredictable situations as they arise
Consistently meet all performance standards, including schedule adherence, average handle time, productivity, and call quality
Take an active role in ensuring departmental goals and objectives are met or exceeded
Spend approximately 95% of scheduled time taking calls, with the remaining 5% devoted to training and ongoing education
Assist with additional projects and activities as needed
Requirements
Bachelor's degree preferred
Work?from?home, remote environment
Experience in a customer?related field required; experience in the multi?family industry or a contact center environment preferred
Strong customer?focused attitude with creative problem?solving skills to navigate difficult situations and ensure high levels of customer satisfaction
Ability to multi?task, take initiative, and work effectively in a fast?paced environment
Strong documentation, written, and verbal communication skills, along with excellent typing proficiency
Proficiency in Microsoft Office Suite, including Teams, Word, Excel, and Outlook
Ability to multi?task across various technology platforms while actively engaging with customers
Flexibility to work various shifts, including nights, weekends, holidays, and overtime as required; may be asked to work outside of normal scheduled hours
Bilingual (English/Spanish) a plus
Ability to sit for extended periods of time
In the event of an internet or power outage, must be able to relocate to complete scheduled shifts
May occasionally be required to attend work?related events, meetings, trainings, or other business?related activities as directed by management; these activities may require travel to a local Camden corporate/district office, community, or designated event location
Must have reliable transportation
Must have a stable internet connection and be connected via ethernet cable at all times
Must adhere to Camden's Professional Image guidelines and be readily available to appear on camera for all meetings
Responsible for obtaining a suitable desk and computer chair; all Camden?provided equipment for the position must be utilized
Work schedules, including days, hours, shifts, and work locationsmay be adjusted at any time to support operational needs, with or without prior notice
And here's the fine print HR wants you to know:
Job is intermittently sedentary but requires mobility (i.e., climb stairs)
Will use some repetitive motion of hand-wrist in using computer and writing
Works in a typical office setting
Emotional stability and personal maturity are important attributes in this position
Must handle stressful, urgent, novel and diverse work situations on a daily basis
May require long hours and odd schedules (including weekends)
Position requires periodic travel by automobile to handle work-related activities
May require airline travel, out-of-town and /or overnight trips
Attendance and punctuality is essential for success in this position
Hazards can be minimized with proper lifting techniques, SDS, general safety training, and wearing appropriate PPE
Contact your HR team for the position's Physical Demands Analysis
This job description is not an all-inclusive list of duties and responsibilities. Camden may add or change responsibilities in order to meet business and organizational needs. Employees must meet qualification standards that are job-related and consistent with business necessity and must be able to perform the essential functions of the position, with or without reasonable accommodations.
Compensation
The pay range for this role is $21 to $29 per hour. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. A candidate's position within the salary range may be based on several factors including, but not limited to relevant education, qualifications, certifications, relevant experience, skills, geographic location, shift, and travel requirements.
Other compensation for
non-manager roles
may include eligibility for discretionary annual bonus, determined by various factors, such as individual contribution and company performance, in addition to hourly rate or annual salary. Business Support Center Analysts, Shared Services Analysts and Customer Relations Advisors may also be eligible for a discretionary quarterly bonus based on individual contribution, company performance, and other factors to be determined by the company.
Other compensation for
manager roles
may include eligibility for discretionary annual bonus and restricted share award, determined by various factors, such as individual contribution and company performance, in addition to annual salary.
Benefits
Camden offers a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k) and employee share purchase plan. Eligibility for benefits varies by full-time, part-time, or temporary status. To learn more about our awesome Benefits, for which you are eligible, visit Camden Benefits.
Are you customer focused, people driven, and energized by meaningful work? Camden's Customer Relations Advisors play a key role in delivering Living Excellence by supporting current and prospective residents at communities across the country. Advisors serve as confident problem solvers and trusted points of contact, handling leasing inquiries, service requests, emergency work orders, and a wide range of community?related questions across phone, email, chat, and other digital platforms. They think creatively, communicate clearly, and take ownership of each interactionactively listening, anticipating needs, and partnering with on?site teams to ensure issues are resolved accurately and efficiently.
This role thrives in a fast?paced environment where Advisors must multitask across multiple systems, manage shifting priorities, and respond quickly to both routine and high?priority situations. Combining technology with customer service and account management, Advisors navigate resident ledgers, troubleshoot issues in real time, and maintain accurate records while delivering a seamless, supportive experience.
Through strong judgment, adaptability, and a genuine passion for helping people, Customer Relations Advisors create positive, lasting impressions while contributing to a collaborative, high?performing, and fun work environment. This position also offers the opportunity to build a well?compensated, rewarding career within an organization that values accountability, growth, teamwork, and making an impact while enjoying the work you do.
Essential Functions
Assist potential residents with detailed leasing information for Camden Communities nationwide, including creating quotes and scheduling leasing appointments
Showcase the value of community features as they relate to each customer's needs
Assist current residents with maintenance requests, emergency dispatch, and other community?related questions or issues
Accurately capture resident and prospect information for communication and record?keeping
Ensure excellent customer relations by responding to phone, email, SMS, and chat inquiries in a timely manner while maintaining a customer?focused attitude
Escalate issues through the appropriate channels when necessary
Use strong problem?solving skills and sound judgment to handle unpredictable situations as they arise
Consistently meet all performance standards, including schedule adherence, average handle time, productivity, and call quality
Take an active role in ensuring departmental goals and objectives are met or exceeded
Spend approximately 95% of scheduled time taking calls, with the remaining 5% devoted to training and ongoing education
Assist with additional projects and activities as needed
Requirements
Bachelor's degree preferred
Work?from?home, remote environment
Experience in a customer?related field required; experience in the multi?family industry or a contact center environment preferred
Strong customer?focused attitude with creative problem?solving skills to navigate difficult situations and ensure high levels of customer satisfaction
Ability to multi?task, take initiative, and work effectively in a fast?paced environment
Strong documentation, written, and verbal communication skills, along with excellent typing proficiency
Proficiency in Microsoft Office Suite, including Teams, Word, Excel, and Outlook
Ability to multi?task across various technology platforms while actively engaging with customers
Flexibility to work various shifts, including nights, weekends, holidays, and overtime as required; may be asked to work outside of normal scheduled hours
Bilingual (English/Spanish) a plus
Ability to sit for extended periods of time
In the event of an internet or power outage, must be able to relocate to complete scheduled shifts
May occasionally be required to attend work?related events, meetings, trainings, or other business?related activities as directed by management; these activities may require travel to a local Camden corporate/district office, community, or designated event location
Must have reliable transportation
Must have a stable internet connection and be connected via ethernet cable at all times
Must adhere to Camden's Professional Image guidelines and be readily available to appear on camera for all meetings
Responsible for obtaining a suitable desk and computer chair; all Camden?provided equipment for the position must be utilized
Work schedules, including days, hours, shifts, and work locationsmay be adjusted at any time to support operational needs, with or without prior notice
And here's the fine print HR wants you to know:
Job is intermittently sedentary but requires mobility (i.e., climb stairs)
Will use some repetitive motion of hand-wrist in using computer and writing
Works in a typical office setting
Emotional stability and personal maturity are important attributes in this position
Must handle stressful, urgent, novel and diverse work situations on a daily basis
May require long hours and odd schedules (including weekends)
Position requires periodic travel by automobile to handle work-related activities
May require airline travel, out-of-town and /or overnight trips
Attendance and punctuality is essential for success in this position
Hazards can be minimized with proper lifting techniques, SDS, general safety training, and wearing appropriate PPE
Contact your HR team for the position's Physical Demands Analysis
This job description is not an all-inclusive list of duties and responsibilities. Camden may add or change responsibilities in order to meet business and organizational needs. Employees must meet qualification standards that are job-related and consistent with business necessity and must be able to perform the essential functions of the position, with or without reasonable accommodations.
Compensation
The pay range for this role is $21 to $29 per hour. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. A candidate's position within the salary range may be based on several factors including, but not limited to relevant education, qualifications, certifications, relevant experience, skills, geographic location, shift, and travel requirements.
Other compensation for
non-manager roles
may include eligibility for discretionary annual bonus, determined by various factors, such as individual contribution and company performance, in addition to hourly rate or annual salary. Business Support Center Analysts, Shared Services Analysts and Customer Relations Advisors may also be eligible for a discretionary quarterly bonus based on individual contribution, company performance, and other factors to be determined by the company.
Other compensation for
manager roles
may include eligibility for discretionary annual bonus and restricted share award, determined by various factors, such as individual contribution and company performance, in addition to annual salary.
Benefits
Camden offers a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k) and employee share purchase plan. Eligibility for benefits varies by full-time, part-time, or temporary status. To learn more about our awesome Benefits, for which you are eligible, visit Camden Benefits.