Food & Merchandise Supervisor- Radio City
MSG Entertainment Holdings, LLC, New York, NY, United States
Location:
New York City, NY
Position Type:
Part-time
Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for more than 90 years. More information is available at www.msgentertainment.com .
Who are we hiring?
The Food & Merchandise supervisor is responsible for providing an exceptional guest experience throughout the Theatre by leading and directing front line colleagues overseeing the daily operation and maintenance of the stands, warehouse, retail stores, and portable locations within Radio City Music Hall. The incumbent will be responsible for customer service aspects, employee productivity, performance, and adherence to company policies and standards. Success in this role is demonstrated by an exceptional guest experience, a commitment to continuous learning and development, and achievement of business results.
What will you do?
Accountable for daily supervision and leadership offront linecolleagues in: Food & Merchandise locations such as concession stands, kiosks and merchandise stores. Function as a role model bydemonstratinga positive attitude andoperatewith high energy throughout the entire shift.
Function as a role model to front line colleagues bydemonstratinga positive attitude, and achievement of companyobjectivesand goals
Assess,evaluateandcoachfront line colleagues.
Provide consistent,fairandtimelyfeedback to colleagues through various methods (i.e., coaching, mentoring, one on one)
Manage the content and delivery of pre-shift meetings
Ensures that front line colleagues are engaged, upbeat, and delivers an exceptional guestexperiences
Highly responsive to emergencies in a fast paced,time sensitiveenvironment.
Monitors Department of Health (DOH) regulations and city codes.
Takesownership of supervisory locations andmaintainsa clean,safeand aesthetically pleasing working environment.
Addresses customer concerns, feedback and suggestions ina timelyand efficientmatterwhile offering recovery solutions when necessary.
Train and develop staff.
Recommend and enforce disciplinaryactionsas necessary.
Act as a liaison between upper management and staff.
Ensure all company policies and standards arebeing met.
What do you need to succeed?
Candidates who have completed a minimum of 60 credit hours of college-level coursework (representing2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred. Educational requirements may differ from job to job based on the role.
The ideal candidate will have a minimum of 3-5 years’ Supervisory experience, and/or knowledge of events, sports, theatre operations, within an entertainment venue. Bar &Merchandise sales management is desirable. Food operations/service preferred in accordance with NYCBoard of Health regulations.
Must haveNewYork City Food Protection Certificate along withpreviousexperience in training, cash handling, food and beverage sanitation requirements, equipmentoperationand liquor laws.
Excellent communication skills, ability to mobilize key stakeholders, and engage with all levels in the organization
Demonstrated experience completing reports and documenting staff performance is essential
Ability to engage and develop collaborative relationships and influence within team and across functions, even without direct reporting relationship
Adept atmaintaininga positive, open, approachable, and professional relationship with a diverse group
Comfortable with managing conflict and responding to customer problems with a sense of urgency
Commitment to providing a high-quality service experience for guests
Ability todemonstratesuccess in managing multiple tasks while under tight deadlines
Experience motivating, and encouraging exceptional performance
Ability to hold team accountable for outcomes and monitor performance
Demonstrated experience coaching, mentoringand developing staff to perform athigh levels
Proficient in Microsoft Word & Excel
Advanced knowledge with merchandise operations and sales techniques is essential
Must have experience in producing andmaintainingvisual displays in a retail environment
Experience resolving inventory discrepancies.
Possess exceptional attention to detail and strong follow-up skills necessary
Demonstrates integrity, tact, diplomacy and a commitment to company values, and principles while ensuring the upmost consistency
Special Requirements
Ability to walk/stand for at least 7 hours per day
Ability to lift/carry up to 50 lbs. and to push/pull up to 75 lbs.
Bending and constant motion (restocking) is oftenrequired.
Must be available to work a flexible schedule mostly nights and weekends, holidaysrequired
Hourly Pay Range
$37 — $37 USD
At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.
We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law mandates, MSG complies with all applicable state and local laws governing nondiscrimination in all locations and will consider requests for reasonable accommodations as required.
EEO
We value diversity and welcome employees of all backgrounds. Our Company is an Equal Opportunity Employer and provides equal employment opportunities without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, veteran status, or any other characteristic protected by law. We also strictly prohibit discrimination and harassment on these bases.
At this time, Federal law requires that we maintain a record a record of each employee's sex and race or ethnicity, and that we invite employees to voluntarily self-identify. The company is limited to the categories listed below, and the definitions for each category have been established by the federal government.
Submission of this information voluntary and refusal to provide it will note subject you to any adverse treatment. The information will be kept confidential and only be used in accordance with the provisions of applicable federal laws, including those which require the information to be summarized and reported to the Federal Government for civil rights enforcement purposes.
If you choose not to self-identify your race/ethnicity or gender at this time, the Federal Government requires that we determine the information by visual survey and/or other available information.
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New York City, NY
Position Type:
Part-time
Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for more than 90 years. More information is available at www.msgentertainment.com .
Who are we hiring?
The Food & Merchandise supervisor is responsible for providing an exceptional guest experience throughout the Theatre by leading and directing front line colleagues overseeing the daily operation and maintenance of the stands, warehouse, retail stores, and portable locations within Radio City Music Hall. The incumbent will be responsible for customer service aspects, employee productivity, performance, and adherence to company policies and standards. Success in this role is demonstrated by an exceptional guest experience, a commitment to continuous learning and development, and achievement of business results.
What will you do?
Accountable for daily supervision and leadership offront linecolleagues in: Food & Merchandise locations such as concession stands, kiosks and merchandise stores. Function as a role model bydemonstratinga positive attitude andoperatewith high energy throughout the entire shift.
Function as a role model to front line colleagues bydemonstratinga positive attitude, and achievement of companyobjectivesand goals
Assess,evaluateandcoachfront line colleagues.
Provide consistent,fairandtimelyfeedback to colleagues through various methods (i.e., coaching, mentoring, one on one)
Manage the content and delivery of pre-shift meetings
Ensures that front line colleagues are engaged, upbeat, and delivers an exceptional guestexperiences
Highly responsive to emergencies in a fast paced,time sensitiveenvironment.
Monitors Department of Health (DOH) regulations and city codes.
Takesownership of supervisory locations andmaintainsa clean,safeand aesthetically pleasing working environment.
Addresses customer concerns, feedback and suggestions ina timelyand efficientmatterwhile offering recovery solutions when necessary.
Train and develop staff.
Recommend and enforce disciplinaryactionsas necessary.
Act as a liaison between upper management and staff.
Ensure all company policies and standards arebeing met.
What do you need to succeed?
Candidates who have completed a minimum of 60 credit hours of college-level coursework (representing2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred. Educational requirements may differ from job to job based on the role.
The ideal candidate will have a minimum of 3-5 years’ Supervisory experience, and/or knowledge of events, sports, theatre operations, within an entertainment venue. Bar &Merchandise sales management is desirable. Food operations/service preferred in accordance with NYCBoard of Health regulations.
Must haveNewYork City Food Protection Certificate along withpreviousexperience in training, cash handling, food and beverage sanitation requirements, equipmentoperationand liquor laws.
Excellent communication skills, ability to mobilize key stakeholders, and engage with all levels in the organization
Demonstrated experience completing reports and documenting staff performance is essential
Ability to engage and develop collaborative relationships and influence within team and across functions, even without direct reporting relationship
Adept atmaintaininga positive, open, approachable, and professional relationship with a diverse group
Comfortable with managing conflict and responding to customer problems with a sense of urgency
Commitment to providing a high-quality service experience for guests
Ability todemonstratesuccess in managing multiple tasks while under tight deadlines
Experience motivating, and encouraging exceptional performance
Ability to hold team accountable for outcomes and monitor performance
Demonstrated experience coaching, mentoringand developing staff to perform athigh levels
Proficient in Microsoft Word & Excel
Advanced knowledge with merchandise operations and sales techniques is essential
Must have experience in producing andmaintainingvisual displays in a retail environment
Experience resolving inventory discrepancies.
Possess exceptional attention to detail and strong follow-up skills necessary
Demonstrates integrity, tact, diplomacy and a commitment to company values, and principles while ensuring the upmost consistency
Special Requirements
Ability to walk/stand for at least 7 hours per day
Ability to lift/carry up to 50 lbs. and to push/pull up to 75 lbs.
Bending and constant motion (restocking) is oftenrequired.
Must be available to work a flexible schedule mostly nights and weekends, holidaysrequired
Hourly Pay Range
$37 — $37 USD
At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.
We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law mandates, MSG complies with all applicable state and local laws governing nondiscrimination in all locations and will consider requests for reasonable accommodations as required.
EEO
We value diversity and welcome employees of all backgrounds. Our Company is an Equal Opportunity Employer and provides equal employment opportunities without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, veteran status, or any other characteristic protected by law. We also strictly prohibit discrimination and harassment on these bases.
At this time, Federal law requires that we maintain a record a record of each employee's sex and race or ethnicity, and that we invite employees to voluntarily self-identify. The company is limited to the categories listed below, and the definitions for each category have been established by the federal government.
Submission of this information voluntary and refusal to provide it will note subject you to any adverse treatment. The information will be kept confidential and only be used in accordance with the provisions of applicable federal laws, including those which require the information to be summarized and reported to the Federal Government for civil rights enforcement purposes.
If you choose not to self-identify your race/ethnicity or gender at this time, the Federal Government requires that we determine the information by visual survey and/or other available information.
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