Investor Relations Operations Manager
SmartStop Self Storage, Irvine, CA, United States
Job Title: Investor Relations Operations Manager
Reports to: VP of Public Offerings
Location: Irvine, CA | Corporate Office
Job Summary
The Investor Relations (IR) Operations Manager is responsible for supporting the execution, coordination, and optimization of investor relations activities. This role bridges finance, communications, and executive leadership to ensure accurate, timely, and consistent messaging to investors, analysts, and stakeholders. The position focuses on operational excellence, data management, reporting processes, and investor engagement logistics.
Job Duties and Responsibilities
Manage day-to-day IR operations, including investor inquiries, meeting coordination, and communication workflows
Support quarterly earnings processes
Assist in preparing and distributing investor communications such as earnings releases, presentations, and newsletters
Respond to routine investor inquiries or route them to appropriate team members
Maintain and update investor databases, CRM systems, and shareholder records
Track analyst coverage, consensus estimates, and investor feedback
Track investor interactions, meeting notes, and feedback
Prepare reports on investor activity, ownership trends, and market sentiment
Ensure consistency of messaging across investor materials and public disclosures
Partner with finance and legal teams to ensure compliance with regulatory requirements
Identify and implement improvements to IR workflows, tools, and reporting processes
Manage IR platforms, tools, and vendor relationships (e.g., CRM, analytics tools)
Develop standard operating procedures (SOPs) for IR activities
Work closely with Finance, Corporate Communications, Legal, and Executive Leadership
Performs other related duties as assigned.
Supervisory Responsibilities
This role will have supervisory responsibilities and oversee Investor Relations Coordinator
Required Skills and Abilities
Ability and comfort working well under pressure and shifting between projects quickly.
Strong understanding of financial statements and capital markets.
Excellent organizational and project management skills.
High attention to detail and ability to manage multiple deadlines.
Strong written and verbal communication skills.
Proficiency in Excel, PowerPoint, and IR/CRM tools.
Ability to handle confidential information with discretion.
Additional Eligibility Qualifications
Must be legally authorized to work in the hiring country (United States or Canada).
Education and Experience
Experience in a public company environment.
Familiarity with SEC reporting and disclosure requirements.
Experience with investor targeting and analytics platforms.
Work Environment
This job operates in a professional office environment. This position is required to be performed in the corporate office. This role routinely uses standard office equipment such as computers, phones, and photocopiers/scanners.
Physical Requirements
Sedentary work that primarily involves prolonged periods of sitting at a desk and working on a computer.
Moving about to accomplish tasks or moving from one worksite to another.
Communicating with others to exchange information.
Repeating motions that may include the wrists, hands, and/or fingers.
Must be able to lift up to 10 pounds at a time.
Position Type / Expected Hours of Work
This is a full-time, exempt position and hours of work and days of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. Occasional work on Saturday’s and Sunday’s may also be required.
Travel
Some travel may occasionally be required.
Affirmative Action / EEO Statement
SmartStop Self Storage is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
#J-18808-Ljbffr
Reports to: VP of Public Offerings
Location: Irvine, CA | Corporate Office
Job Summary
The Investor Relations (IR) Operations Manager is responsible for supporting the execution, coordination, and optimization of investor relations activities. This role bridges finance, communications, and executive leadership to ensure accurate, timely, and consistent messaging to investors, analysts, and stakeholders. The position focuses on operational excellence, data management, reporting processes, and investor engagement logistics.
Job Duties and Responsibilities
Manage day-to-day IR operations, including investor inquiries, meeting coordination, and communication workflows
Support quarterly earnings processes
Assist in preparing and distributing investor communications such as earnings releases, presentations, and newsletters
Respond to routine investor inquiries or route them to appropriate team members
Maintain and update investor databases, CRM systems, and shareholder records
Track analyst coverage, consensus estimates, and investor feedback
Track investor interactions, meeting notes, and feedback
Prepare reports on investor activity, ownership trends, and market sentiment
Ensure consistency of messaging across investor materials and public disclosures
Partner with finance and legal teams to ensure compliance with regulatory requirements
Identify and implement improvements to IR workflows, tools, and reporting processes
Manage IR platforms, tools, and vendor relationships (e.g., CRM, analytics tools)
Develop standard operating procedures (SOPs) for IR activities
Work closely with Finance, Corporate Communications, Legal, and Executive Leadership
Performs other related duties as assigned.
Supervisory Responsibilities
This role will have supervisory responsibilities and oversee Investor Relations Coordinator
Required Skills and Abilities
Ability and comfort working well under pressure and shifting between projects quickly.
Strong understanding of financial statements and capital markets.
Excellent organizational and project management skills.
High attention to detail and ability to manage multiple deadlines.
Strong written and verbal communication skills.
Proficiency in Excel, PowerPoint, and IR/CRM tools.
Ability to handle confidential information with discretion.
Additional Eligibility Qualifications
Must be legally authorized to work in the hiring country (United States or Canada).
Education and Experience
Experience in a public company environment.
Familiarity with SEC reporting and disclosure requirements.
Experience with investor targeting and analytics platforms.
Work Environment
This job operates in a professional office environment. This position is required to be performed in the corporate office. This role routinely uses standard office equipment such as computers, phones, and photocopiers/scanners.
Physical Requirements
Sedentary work that primarily involves prolonged periods of sitting at a desk and working on a computer.
Moving about to accomplish tasks or moving from one worksite to another.
Communicating with others to exchange information.
Repeating motions that may include the wrists, hands, and/or fingers.
Must be able to lift up to 10 pounds at a time.
Position Type / Expected Hours of Work
This is a full-time, exempt position and hours of work and days of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. Occasional work on Saturday’s and Sunday’s may also be required.
Travel
Some travel may occasionally be required.
Affirmative Action / EEO Statement
SmartStop Self Storage is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
#J-18808-Ljbffr