Senior Desktop Support Specialist, Texas McCombs
Phase2 Technology, Austin, TX, United States
Senior Desktop Support Specialist, Texas McCombs
Purpose
As a member of the McCombs Technology Solutions team, the Senior Desktop Support Specialist will provide system-level administration and support for the workstation fleet, networking, and security at the McCombs School of Business.
Responsibilities
Provide in-person user support and hardware troubleshooting for Windows, macOS and related software.
Administer the Computer Lifecycle Management Program.
Implement and enforce information security and industry best practices for end‑user devices and peripherals.
Provide basic network management and troubleshooting in coordination with the campus‑level network support team.
Assist with inventory management and the performance of annual equipment inventory.
Document processes clearly and concisely, ensuring they are audience‑focused and maintain accurate information across several systems, including knowledge base, ticketing system, and inventory records.
Collaborate effectively with team members on various projects and departmental initiatives.
Offer customer application consulting, evaluation, and recommendations.
Assist with the management of the Service Desk as needed.
Other related functions as assigned.
Required Qualifications
Minimum of three years of professional experience in business/enterprise fleet management of Windows OS in a centrally managed environment, including using common tools such as SCCM/MECM, Intune, Active Directory, and Group Policy.
Familiarity with commonly used concepts, practices, procedures, and tools for supporting and maintaining macOS.
Knowledge of ITSM and ITIL concepts and practices.
Process‑oriented with excellent documentation skills; ability to create and maintain technical and operational documentation.
Core understanding of information security best practices and networking fundamentals.
Ability to work independently with minimal supervision and as part of a team.
Excellent communication and customer service skills, with the ability to work independently with accuracy and attention to detail. Strong decision‑making, problem‑solving, and critical thinking skills.
Preferred Qualifications
Bachelor's degree in a relevant field and more than three years of experience.
Relevant certifications and/or professional development education.
Tier 2 and 3 desktop support experience.
Experience managing a computer lab environment.
Understanding of PowerShell scripting fundamentals.
Ability to manage multiple tasks and projects with tight deadlines.
Experience with specific tools, including MECM, Jamf, Code42, ServiceNow, OneDrive/SharePoint/Office 365, Box, VBox/VMware Fusion, and Parallels.
Salary Range
$55,000 - $65,000 depending on qualifications.
Working Conditions
Repetitive use of a keyboard at a workstation.
Prolonged screen time.
Use of manual dexterity.
Lifting, moving, installing, and transporting equipment.
Climbing stairs.
Work shift: Monday - Friday, 8 am – 5 pm.
Equal Opportunity Employer
The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.
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Purpose
As a member of the McCombs Technology Solutions team, the Senior Desktop Support Specialist will provide system-level administration and support for the workstation fleet, networking, and security at the McCombs School of Business.
Responsibilities
Provide in-person user support and hardware troubleshooting for Windows, macOS and related software.
Administer the Computer Lifecycle Management Program.
Implement and enforce information security and industry best practices for end‑user devices and peripherals.
Provide basic network management and troubleshooting in coordination with the campus‑level network support team.
Assist with inventory management and the performance of annual equipment inventory.
Document processes clearly and concisely, ensuring they are audience‑focused and maintain accurate information across several systems, including knowledge base, ticketing system, and inventory records.
Collaborate effectively with team members on various projects and departmental initiatives.
Offer customer application consulting, evaluation, and recommendations.
Assist with the management of the Service Desk as needed.
Other related functions as assigned.
Required Qualifications
Minimum of three years of professional experience in business/enterprise fleet management of Windows OS in a centrally managed environment, including using common tools such as SCCM/MECM, Intune, Active Directory, and Group Policy.
Familiarity with commonly used concepts, practices, procedures, and tools for supporting and maintaining macOS.
Knowledge of ITSM and ITIL concepts and practices.
Process‑oriented with excellent documentation skills; ability to create and maintain technical and operational documentation.
Core understanding of information security best practices and networking fundamentals.
Ability to work independently with minimal supervision and as part of a team.
Excellent communication and customer service skills, with the ability to work independently with accuracy and attention to detail. Strong decision‑making, problem‑solving, and critical thinking skills.
Preferred Qualifications
Bachelor's degree in a relevant field and more than three years of experience.
Relevant certifications and/or professional development education.
Tier 2 and 3 desktop support experience.
Experience managing a computer lab environment.
Understanding of PowerShell scripting fundamentals.
Ability to manage multiple tasks and projects with tight deadlines.
Experience with specific tools, including MECM, Jamf, Code42, ServiceNow, OneDrive/SharePoint/Office 365, Box, VBox/VMware Fusion, and Parallels.
Salary Range
$55,000 - $65,000 depending on qualifications.
Working Conditions
Repetitive use of a keyboard at a workstation.
Prolonged screen time.
Use of manual dexterity.
Lifting, moving, installing, and transporting equipment.
Climbing stairs.
Work shift: Monday - Friday, 8 am – 5 pm.
Equal Opportunity Employer
The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.
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