Ecommerce Customer Experience Leader

Ceridian HCM in Casper, Wyoming is seeking an Ecommerce Customer Experience Manager to lead the customer service team and improve service quality across various channels. This someone will oversee operations in call centers, email support, and social media, while enhancing customer satisfaction through strategic process optimizations. Ideal candidates will have over 5 years of experience in customer service management, especially in ecommerce, and a strong background in leadership and data analytics. A comprehensive benefits package is offered, emphasizing employee wellbeing and work-life balance.
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