Senior Fleet Operations Engineer - West Coast
Medium, Las Vegas, NV, United States
Simbe Robotics is a leading retail robotics company providing in-store intelligence solutions that help retailers optimize operations, improve shelf execution, and deliver valuable data insights. Our autonomous robots and multi-modal data collection systems are transforming how retailers manage inventory and make data-driven decisions.
Summary
Simbe's robots operate in live retail environments around the clock - and the Senior Fleet Operations Engineer is the technical force keeping them that way. This role sits at the intersection of hands‑on electromechanical work and remote systems monitoring, requiring sharp diagnostic instincts, strong customer communication, and the technical range to move between field repairs and command-line troubleshooting.
This is a high-ownership role on a small, fast-moving team. The work is varied, the stakes are real, and no two days look the same.
Responsibilities
Travel to customer stores to perform hardware maintenance, repairs, upgrades, and retrofits on deployed robots
Remotely monitor robot fleets, respond to escalated alerts, and troubleshoot issues via remote login
Support third‑party field technicians by phone and remote access during on‑site work
Coordinate directly with customer store teams to resolve operational issues
Identify recurring failure patterns and contribute to long‑term fixes and process improvements
Schedule and Travel
Local travel within a 90‑minute radius — up to 50% of working time
Domestic travel for occasional deployments or team needs — up to 15%
Remote on‑call support required on approximately one‑third of weekends
Qualifications Required
5+ years of hands‑on experience assembling or repairing complex electromechanical systems
Proven troubleshooting skills across video, networking, and computer systems
Proficiency with Linux CLI and shell scripting
Comfort with web‑based live control and monitoring tools
Clear, professional communication — written and verbal — for both customer and internal audiences
Based in or near the greater Portland OR, Seattle WA, or Las Vegas NV areas
Prior experience in field service, robotics, or deployment‑heavy technical roles
$90,000 - $105,000 a year
The base salary offered is based on market location, and may vary further depending on individualized factors for job candidates, such as job‑related knowledge, skills, experience, and other objective business considerations. Subject to those same considerations, the total compensation package for this position may also include other elements, including equity compensation, in addition to a full range of medical, financial, and/or other benefits. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
What We're Looking For
The strongest candidates will be self‑directed problem‑solvers who take ownership in the field without waiting to be told what to do. They communicate proactively with customers, elevate when appropriate, and bring a service mindset to every interaction — whether that’s a store manager waiting on a repair or an engineer asking for remote support.
At Simbe, you will be at the forefront of retail innovation, working with cutting‑edge AI and robotics technologies to transform retail operations. Our culture is dynamic, inclusive, and driven by a passion for improving the way retailers operate and serve their customers. Join us to be a part of a team that is not only reshaping the future of retail but also offering immense value to our clients worldwide.
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Summary
Simbe's robots operate in live retail environments around the clock - and the Senior Fleet Operations Engineer is the technical force keeping them that way. This role sits at the intersection of hands‑on electromechanical work and remote systems monitoring, requiring sharp diagnostic instincts, strong customer communication, and the technical range to move between field repairs and command-line troubleshooting.
This is a high-ownership role on a small, fast-moving team. The work is varied, the stakes are real, and no two days look the same.
Responsibilities
Travel to customer stores to perform hardware maintenance, repairs, upgrades, and retrofits on deployed robots
Remotely monitor robot fleets, respond to escalated alerts, and troubleshoot issues via remote login
Support third‑party field technicians by phone and remote access during on‑site work
Coordinate directly with customer store teams to resolve operational issues
Identify recurring failure patterns and contribute to long‑term fixes and process improvements
Schedule and Travel
Local travel within a 90‑minute radius — up to 50% of working time
Domestic travel for occasional deployments or team needs — up to 15%
Remote on‑call support required on approximately one‑third of weekends
Qualifications Required
5+ years of hands‑on experience assembling or repairing complex electromechanical systems
Proven troubleshooting skills across video, networking, and computer systems
Proficiency with Linux CLI and shell scripting
Comfort with web‑based live control and monitoring tools
Clear, professional communication — written and verbal — for both customer and internal audiences
Based in or near the greater Portland OR, Seattle WA, or Las Vegas NV areas
Prior experience in field service, robotics, or deployment‑heavy technical roles
$90,000 - $105,000 a year
The base salary offered is based on market location, and may vary further depending on individualized factors for job candidates, such as job‑related knowledge, skills, experience, and other objective business considerations. Subject to those same considerations, the total compensation package for this position may also include other elements, including equity compensation, in addition to a full range of medical, financial, and/or other benefits. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
What We're Looking For
The strongest candidates will be self‑directed problem‑solvers who take ownership in the field without waiting to be told what to do. They communicate proactively with customers, elevate when appropriate, and bring a service mindset to every interaction — whether that’s a store manager waiting on a repair or an engineer asking for remote support.
At Simbe, you will be at the forefront of retail innovation, working with cutting‑edge AI and robotics technologies to transform retail operations. Our culture is dynamic, inclusive, and driven by a passion for improving the way retailers operate and serve their customers. Join us to be a part of a team that is not only reshaping the future of retail but also offering immense value to our clients worldwide.
#J-18808-Ljbffr