ServiceNow Developer – Mid Level
SOFtact Solutions, Raleigh, NC, United States
ServiceNow Developer – Mid Level
Position Summary:
Join STS as a ServiceNow Developer (mid level) responsible for designing, developing, and implementing technical solutions on the ServiceNow platform. This role requires expertise in ServiceNow development, configuration, and administration, with a focus on delivering robust applications and maintaining system performance. The ideal candidate will demonstrate strong problem‑solving skills, project‑management abilities, mentorship to other junior developers, and a commitment to excellence in service delivery.
Location:
Aberdeen Training Facility (ATF) | Fort Bragg, NC | On‑site
Company Overview:
STS is a Woman Owned Small Business (WOSB) that carries a passion for problem‑solving in support of today’s warfighters and government entities by providing Strategic Advisory and Program Management, C5ISR Enterprise Architecture and Design, Cybersecurity, IT Services, and ServiceNow Solutions. Committed to innovation and excellence, STS integrates high‑end engineering services to deliver cost‑effective, nonproprietary software systems across mission‑critical operations.
Key Responsibilities
Design, develop, and implement technical solutions on the ServiceNow platform
Lead and execute configuration, customization, and maintenance tasks
Collaborate with stakeholders to gather and analyze requirements, propose solutions, and ensure alignment with business objectives
Provide software coding and customization including, but not limited to screen tailoring, workflow administration, report setup, data imports, integration, scripting, third‑party software integrations, and custom application development
Design and implement ServiceNow workflows, forms, reports, and dashboards
Conduct system testing and performance tuning to maintain optimal system performance
Provide technical leadership and mentorship to junior developers
Ensure compliance with best practices, standards, and security measures
Participate in periodic travel as required
Required Qualifications
Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience
3 years of experience in ServiceNow development, configuration, and administration
ServiceNow Certified System Administrator (CSA)
Proven ability to manage multiple projects concurrently, prioritize tasks, and meet deadlines
Experience in ITSM, ITOM, CMDB, HAM, SAM, Service Catalog, KM certifications and experience within the ServiceNow platform and working knowledge of those processes
Strong analytical and problem‑solving skills, with the ability to effectively communicate technical concepts to non‑technical stakeholders
Excellent written and verbal communication skills, with the ability to collaborate effectively across teams and levels of the organization
Experience integrating ServiceNow with other platforms
Create and maintain system design
Proficiency in Microsoft Office Suite
Periodic Travel
Other duties as assigned
Preferred Qualifications
ServiceNow Certified Application Developer (CAD)
Experience with ServiceNow scripting (JavaScript, Glide API, Business Rules, UI Actions)
Experience with ServiceNow Orchestration and Integration Hub
Knowledge of ITIL framework principles and practices
Clearance
Top Secret with SCI eligibility (Required)
About SOFtact Solutions
STS is a Woman Owned Small Business (WOSB) that carries a passion for problem‑solving in support of today’s warfighters and government entities by providing Strategic Advisory and Program Management, C5ISR Enterprise Architecture and Design, Cybersecurity, IT Services, and ServiceNow Solutions.
STS is a forward‑thinking, responsive, and dedicated company bringing years of service and experience across the entire spectrum of mission support. STS supports the Department of War (Defense) and other government agencies by integrating high‑end engineering services to deliver nonproprietary, cost‑effective, and integrated applications and software systems.
SOFtact Solutions is an equal opportunity and affirmative action employer. We conduct all recruitment and hiring based strictly on individual merit, including qualifications, skills, and experience. We make employment decisions without the use of race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other category protected by federal, state, or local law as determinative factors or preferences. We remain committed to our statutory affirmative action obligations regarding outreach and opportunity for Protected Veterans and Individuals with Disabilities.
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Position Summary:
Join STS as a ServiceNow Developer (mid level) responsible for designing, developing, and implementing technical solutions on the ServiceNow platform. This role requires expertise in ServiceNow development, configuration, and administration, with a focus on delivering robust applications and maintaining system performance. The ideal candidate will demonstrate strong problem‑solving skills, project‑management abilities, mentorship to other junior developers, and a commitment to excellence in service delivery.
Location:
Aberdeen Training Facility (ATF) | Fort Bragg, NC | On‑site
Company Overview:
STS is a Woman Owned Small Business (WOSB) that carries a passion for problem‑solving in support of today’s warfighters and government entities by providing Strategic Advisory and Program Management, C5ISR Enterprise Architecture and Design, Cybersecurity, IT Services, and ServiceNow Solutions. Committed to innovation and excellence, STS integrates high‑end engineering services to deliver cost‑effective, nonproprietary software systems across mission‑critical operations.
Key Responsibilities
Design, develop, and implement technical solutions on the ServiceNow platform
Lead and execute configuration, customization, and maintenance tasks
Collaborate with stakeholders to gather and analyze requirements, propose solutions, and ensure alignment with business objectives
Provide software coding and customization including, but not limited to screen tailoring, workflow administration, report setup, data imports, integration, scripting, third‑party software integrations, and custom application development
Design and implement ServiceNow workflows, forms, reports, and dashboards
Conduct system testing and performance tuning to maintain optimal system performance
Provide technical leadership and mentorship to junior developers
Ensure compliance with best practices, standards, and security measures
Participate in periodic travel as required
Required Qualifications
Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience
3 years of experience in ServiceNow development, configuration, and administration
ServiceNow Certified System Administrator (CSA)
Proven ability to manage multiple projects concurrently, prioritize tasks, and meet deadlines
Experience in ITSM, ITOM, CMDB, HAM, SAM, Service Catalog, KM certifications and experience within the ServiceNow platform and working knowledge of those processes
Strong analytical and problem‑solving skills, with the ability to effectively communicate technical concepts to non‑technical stakeholders
Excellent written and verbal communication skills, with the ability to collaborate effectively across teams and levels of the organization
Experience integrating ServiceNow with other platforms
Create and maintain system design
Proficiency in Microsoft Office Suite
Periodic Travel
Other duties as assigned
Preferred Qualifications
ServiceNow Certified Application Developer (CAD)
Experience with ServiceNow scripting (JavaScript, Glide API, Business Rules, UI Actions)
Experience with ServiceNow Orchestration and Integration Hub
Knowledge of ITIL framework principles and practices
Clearance
Top Secret with SCI eligibility (Required)
About SOFtact Solutions
STS is a Woman Owned Small Business (WOSB) that carries a passion for problem‑solving in support of today’s warfighters and government entities by providing Strategic Advisory and Program Management, C5ISR Enterprise Architecture and Design, Cybersecurity, IT Services, and ServiceNow Solutions.
STS is a forward‑thinking, responsive, and dedicated company bringing years of service and experience across the entire spectrum of mission support. STS supports the Department of War (Defense) and other government agencies by integrating high‑end engineering services to deliver nonproprietary, cost‑effective, and integrated applications and software systems.
SOFtact Solutions is an equal opportunity and affirmative action employer. We conduct all recruitment and hiring based strictly on individual merit, including qualifications, skills, and experience. We make employment decisions without the use of race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other category protected by federal, state, or local law as determinative factors or preferences. We remain committed to our statutory affirmative action obligations regarding outreach and opportunity for Protected Veterans and Individuals with Disabilities.
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