Patient Services Representative Associate Casual

Corewell Health - 1 North Atkinson Drive - Responsibilities: Analyses, evaluates, resolves and responds to service inquiries from members, providers, employer groups, colleagues, agents, Elite agents (customers), and others within departmental guidelines.; Partnering with internal and external resources, promptly provides customers with information and education concerning benefit clarification, eligibility requirements, verification, authorization, billing and claim status.; Promptly identifies and resolves or escalates customer concerns or complaints to achieve positive outcomes.; Places outbound welcome calls to members to educate them on their benefits as needed.; Facilitates claims resolution through follow-up on member calls and correspondence received to appropriate departments.