Full Time Night Auditor
Remington Hospitality, El Paso, TX, United States
Front Desk Agent
Key Responsibilities:
Greet and assist guests during overnight hours with check-in, check-out, and inquiries.
Provide exceptional guest service and resolved guest concerns promptly and professionally
Perform all daily audit functions for front office and each outlet of the hotel.
Review room and tax posting on computer or register for accuracy, immediately correcting any errors. Ensure all house charges are posted accurately and in a timely fashion.
Complete back-up of front office computer system and night audit program daily (if applicable).
Complete the rebuild of the front office system, reservation and other related computer maintenance (if applicable).
Understand, know and follow management company's accounting and credit policies and procedures.
Accurately prepare and distribute daily reports (revenue, occupancy, discrepancies)
Process late arrivals, walk-ins, and reservations efficiently
Ensure safety and security procedures are followed during overnight hours
Maintain cleanliness and organization of the front desk area
Communicate effectively with housekeeping, engineering, and management teams regarding guest needs and incidents.
Qualifications
Previous hotel front desk or night audit experience preferred
Strong attention to detail and basic accounting skills
Ability to work independently and handle overnight responsibilities
Excellent communication and customer service skills
Proficiency in hotel management systems (experience with Hilton systems is a plus)
Must be reliable, punctual, and able to work overnight shifts, including weekends and holidays
Key Responsibilities:
Greet and assist guests during overnight hours with check-in, check-out, and inquiries.
Provide exceptional guest service and resolved guest concerns promptly and professionally
Perform all daily audit functions for front office and each outlet of the hotel.
Review room and tax posting on computer or register for accuracy, immediately correcting any errors. Ensure all house charges are posted accurately and in a timely fashion.
Complete back-up of front office computer system and night audit program daily (if applicable).
Complete the rebuild of the front office system, reservation and other related computer maintenance (if applicable).
Understand, know and follow management company's accounting and credit policies and procedures.
Accurately prepare and distribute daily reports (revenue, occupancy, discrepancies)
Process late arrivals, walk-ins, and reservations efficiently
Ensure safety and security procedures are followed during overnight hours
Maintain cleanliness and organization of the front desk area
Communicate effectively with housekeeping, engineering, and management teams regarding guest needs and incidents.
Qualifications
Previous hotel front desk or night audit experience preferred
Strong attention to detail and basic accounting skills
Ability to work independently and handle overnight responsibilities
Excellent communication and customer service skills
Proficiency in hotel management systems (experience with Hilton systems is a plus)
Must be reliable, punctual, and able to work overnight shifts, including weekends and holidays