Dental Patient Coordinator
Riccobene Associates Family Dentistry, Holly Ridge, NC, United States
Dental Patient Coordinator
Holly Ridge - Holly Ridge, NC 28445
Position Summary
The primary role of the Patient Coordinator is to support front-office operations by maintaining efficient scheduling, coordinating patient appointments, verifying insurance, processing payments, and ensuring accurate patient data for billing and reporting purposes. This position is non-clinical and focuses on delivering positive patient experience while supporting office workflow and administrative needs.
Key Competencies
Greeting and assisting patients professionally to ensure a positive front-office experience
Checking-in patients to ensure they have all the necessary information in the patient management software
Collecting co-payments
Checking-out patients
Running and processing applicable reports
Monitor office emails
Utilizing RevenueWell for confirmations, communication with patients, and insurance requests
Insurance Verification and pre-authorizations
Closing out and ensuring that registers are balanced daily
Completing next day router preparation
Ability to multi-task and skillfully manage priorities under pressure (ex: patients walking in, phones ringing, etc.)
Scheduling patients, filling same-day or next-day schedule as needed
Monitoring and responding to office voicemails
Support Office Manager with EOD process
Escalating issues to Office Manager
Other duties and responsibilities as assigned.
Qualifications
To successfully perform the job responsibilities for the position of Patient Coordinator, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required but are not necessarily all inclusive. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential requirements.
Essential Requirements
Ability to reliably arrive in time to support office opening and scheduled business hours
Flexibility to adjust schedule occasionally based on business needs, in accordance with company timekeeping and wage policies
Subject to background screening consistent with applicable law and job-related business needs
High school diploma or equivalent
Customer Service experience
Ability to work in a fast-paced environment and manage competing priorities
Ability to balance registers accurately
Strong communication skills
Must exhibit ethical conduct & confidentiality
High attention to detail and accuracy
Strong computer and organization skills
Communicates clearly and professionally with patients and team members in person and by phone
Ability to demonstrate independent thinking as well as a teamwork-oriented approach
Dental or medical front desk experience preferred
Physical Requirements & ADA Statement This role requires regular standing, walking, bending, reaching, and repetitive use of hands to operate office equipment and computers in a fast-paced clinical environment. Duties may include handling paperwork, assisting patients at check-in and check-out, and lifting, carrying, pushing, or pulling office supplies and materials up to approximately 25 pounds.
Holly Ridge - Holly Ridge, NC 28445
Position Summary
The primary role of the Patient Coordinator is to support front-office operations by maintaining efficient scheduling, coordinating patient appointments, verifying insurance, processing payments, and ensuring accurate patient data for billing and reporting purposes. This position is non-clinical and focuses on delivering positive patient experience while supporting office workflow and administrative needs.
Key Competencies
Greeting and assisting patients professionally to ensure a positive front-office experience
Checking-in patients to ensure they have all the necessary information in the patient management software
Collecting co-payments
Checking-out patients
Running and processing applicable reports
Monitor office emails
Utilizing RevenueWell for confirmations, communication with patients, and insurance requests
Insurance Verification and pre-authorizations
Closing out and ensuring that registers are balanced daily
Completing next day router preparation
Ability to multi-task and skillfully manage priorities under pressure (ex: patients walking in, phones ringing, etc.)
Scheduling patients, filling same-day or next-day schedule as needed
Monitoring and responding to office voicemails
Support Office Manager with EOD process
Escalating issues to Office Manager
Other duties and responsibilities as assigned.
Qualifications
To successfully perform the job responsibilities for the position of Patient Coordinator, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required but are not necessarily all inclusive. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential requirements.
Essential Requirements
Ability to reliably arrive in time to support office opening and scheduled business hours
Flexibility to adjust schedule occasionally based on business needs, in accordance with company timekeeping and wage policies
Subject to background screening consistent with applicable law and job-related business needs
High school diploma or equivalent
Customer Service experience
Ability to work in a fast-paced environment and manage competing priorities
Ability to balance registers accurately
Strong communication skills
Must exhibit ethical conduct & confidentiality
High attention to detail and accuracy
Strong computer and organization skills
Communicates clearly and professionally with patients and team members in person and by phone
Ability to demonstrate independent thinking as well as a teamwork-oriented approach
Dental or medical front desk experience preferred
Physical Requirements & ADA Statement This role requires regular standing, walking, bending, reaching, and repetitive use of hands to operate office equipment and computers in a fast-paced clinical environment. Duties may include handling paperwork, assisting patients at check-in and check-out, and lifting, carrying, pushing, or pulling office supplies and materials up to approximately 25 pounds.