Cust Svc Support Rep-Client - remote

Labcorp - - Responsibilities: Manage inbound and outbound calls in a timely manner averaging 50-60 calls per day; Follow approved standard operating procedures (SOP's) to update and provide necessary information to resolve denied claims; Evaluate current policies and SOP's and give recommendations for process improvements; Handle sensitive information in a confidential manner; Communicate via telephone with a physician, insurance company and patients