OPERATIONAL SUPPORT TECHNICIAN,
Navstar, Washington, District of Columbia, United States
Operational Support Technician
This position advertised has been exempted from the federal civilian hiring freeze. Current FBI employees are ineligible to apply if serving under the same conditions as that for which is advertised, including:
Appointing organization (FBI)
Type of position (full-time, part-time, etc.)
Same or higher grade
Duty location (city or state)
Type of appointment (permanent, temporary, etc.)
Job Opening: 64577 Opening Date: April 20, 2026 Closing Date: May 4, 2026 at 11:59 p.m. (ET) Division Albany Field Office, Albuquerque Field Office, Anchorage Field Office, Atlanta Field Office, Baltimore Field Office, Billings Field Office, Birmingham Field Office, Boston Field Office, Buffalo Field Office, Cincinnati Field Office, Cleveland Field Office, Columbia Field Office, Dallas Field Office, Detroit Field Office, Honolulu Field Office, Houston Field Office, Indianapolis Field Office, Jackson Field Office, Jacksonville Field Office, Kansas City Field Office, Las Vegas Field Office, Little Rock Field Office, Los Angeles Field Office, Louisville Field Office, Miami Field Office, Milwaukee Field Office, Minneapolis Field Office, Mobile Field Office, Nashville Field Office, New Haven Field Office, New Orleans Field Office, New York Field Office, Newark Field Office, Norfolk Field Office, Oklahoma City Field Office, Omaha Field Office, Philadelphia Field Office, Phoenix Field Office, Portland Field Office, Sacramento Field Office, Salt Lake City Field Office, San Antonio Field Office, San Diego Field Office, San Francisco Field Office, Seattle Field Office, Springfield Field Office, St. Louis Field Office, Tampa Field Office Location Albany, NY; Albuquerque, NM; Anchorage, AK; Atlanta, GA; Baltimore, MD; Billings, MT; Birmingham, AL; Boston, MA; Buffalo, NY; Cincinnati, OH; Cleveland, OH; Columbia, SC; Dallas, TX; Denver, CO; Detroit, MI; Honolulu, HI; Houston, TX; Indianapolis, IN; Jackson, MS; Jacksonville, FL; Kansas City, MO; Las Vegas, NV; Little Rock, AR; Los Angeles, CA; Louisville, KY; Miami, FL; Milwaukee, WI; Minneapolis, MN; Mobile, AL; Nashville, TN; New Haven, CT; New Orleans, LA; New York, NY; Newark, NJ; Norfolk, VA; Oklahoma City, OK; Omaha, NE; Philadelphia, PA; Phoenix, AZ; Portland, OR; Sacramento, CA; Salt Lake City, UT; San Antonio, TX; San Diego, CA; San Francisco, CA; Seattle, WA; Springfield, IL; St. Louis, MO; Tampa, FL Working Hours Will vary - selectees may be required to work shift work including nights, weekends, and holidays as needed by the Field Office. Job Type Full Time/Permanent Who May Apply All U.S. Citizens Number of Positions Available Multiple Salary GS-7: $43,106.00 - $56,039.00GS-8: $47,738.00 - $62,057.00NOTE: The salaries listed above are the base rate of pay for federal employees on the General Schedule (GS) pay scale. A complete list of pay tables factoring in locality pay (based on geographical area) can be found on OPM.gov.
Key Requirements:
Must be a U.S. citizen
Must be able to obtain a Top Secret-SCI clearance
Some travel may be required
Physical Demands: Work is typically sedentary. However, the position may require some walking, standing, stooping, bending, and/or carrying of items on a recurring basis. As needed, may be required to lift items up to 50 pounds.
Work Environment: The environment involves everyday risks or discomforts that require normal safety precautions. The work area is adequately lighted, heated, and ventilated. Some work may require the use of protective biological hoods, gloves, and specially fitted masks because of high risks of potential exposure to biological contaminates. The incumbent of this position may be required to work all shifts based on the needs of the office.
Major Duties:
Provides administrative and clerical support to various staff members of the Field Office in order to accomplish organizational goals and missions.
Operates switchboard to provide assistance; takes messages or directs calls to the proper person.
Refers telephonic complaints and inquiries from outside sources and the general public to higher grade level employee for appropriate action. If complaint is within another agency's purview, refers caller to that agency or accepts the information and promptly apprises the agency.
Serves as WebTA Time Keeper to ensure all records are accurate and complete by the closing date of each pay period.
Manipulates automated information systems to perform duties associated with the retrieval of information from FBI, state, and local law enforcement databases and commercial computerized information systems. Disseminates information to those involved in the investigation during course of normal work operations, and on occasion, during planned interagency activities and special operations in the office of assignment.
Ensures the physical security of office premises to include any storage areas or auxiliary parking facilities. Confirms alarms are operational, and monitors alarm systems. Personally conducts, or ensures inspections are made to verify doors and windows are properly locked; office safe and file cabinets containing official records and materials are secured; files, correspondence, keys, equipment and instruments are safeguarded; and all confidential trash is removed for destruction. Responds appropriately to triggered alarms and any security violations. May serve as COMSEC custodian, responsible for the receipt, custody, transfer, safeguarding, accounting, and destruction of COMSEC material.
Provides training and guidance to others on various facets of work performed.
Qualifications and Evaluations: Please ensure that your specialized experience and requirements are clearly identifiable in your resume. Your application will be evaluated using the FBI's Candidate Rating Procedures. Your resume and supporting documents will be reviewed to verify that you meet the job qualifications listed in this announcement. Applicants must meet the qualification requirements by the closing date of this announcement. If you are found minimally qualified, your application will move forward to additional phases of the review process. The competencies will be used in a Structured Resume Review to objectively evaluate applicant resumes. Do not provide a separate narrative written statement. Rather you must describe in your resume how your past work experience demonstrates that you possess the competencies identified below. Your resume should demonstrate that you possess the following competencies. Competencies:
Communication
Flexibility/Adaptability
Initiative
Problem Solving/Judgement
Customer Service
Specialized Experience (SE) GS-7: Applicant must possess at least one (1) year of SE equivalent to the GS-6 grade level. SE is defined as follows:
Created, maintained, and disposed of records and files in accordance with policies and procedures.
Retrieved information/data from a variety of databases.
Communicated with internal staff and outside entities to obtain, verify, and provide information.
Conducted physical security checks of the premises and/or took security measures to protect sensitive information.
GS-8: Applicant must possess at least one (1) year of SE equivalent to the GS-7 grade level. SE is defined as follows:
Created, maintained, and disposed of records and files in accordance with policies and procedures.
Manipulated automated information systems to retrieve information from a variety of databases and recommended changes or improvements to enhance database(s).
Initiated and maintained liaison with internal and external sources to obtain, verify, and provide information; and, provided assistance to those seeking immediate help.
Conducted physical security checks of the premises and ensured sensitive information was protected and secured.
Performed audits of records and resolved discrepancies or omissions; revised previously entered information to ensure consistency, accuracy, and conformance to policies.
Education: All degrees must be from an accredited college or university. Education may be substituted for specialized experience as follows: GS-7: Applicant must have a bachelor's degree with superior academic achievement or one (1) full year of graduate level education. Superior academic achievement is the completion of all the requirements of a bachelor's degree from an accredited college or university, which is based on (1) class standing, (2) grade-point average of 3.0 or higher as recorded on an official transcript, or as based on courses completed during the final two years of the curriculum, or (3) honor society membership. GS-8: Education may not be substituted for specialized experience at this grade level. Education completed in foreign colleges or universities may be used to meet the above requirements provided you can show foreign education is comparable
This position advertised has been exempted from the federal civilian hiring freeze. Current FBI employees are ineligible to apply if serving under the same conditions as that for which is advertised, including:
Appointing organization (FBI)
Type of position (full-time, part-time, etc.)
Same or higher grade
Duty location (city or state)
Type of appointment (permanent, temporary, etc.)
Job Opening: 64577 Opening Date: April 20, 2026 Closing Date: May 4, 2026 at 11:59 p.m. (ET) Division Albany Field Office, Albuquerque Field Office, Anchorage Field Office, Atlanta Field Office, Baltimore Field Office, Billings Field Office, Birmingham Field Office, Boston Field Office, Buffalo Field Office, Cincinnati Field Office, Cleveland Field Office, Columbia Field Office, Dallas Field Office, Detroit Field Office, Honolulu Field Office, Houston Field Office, Indianapolis Field Office, Jackson Field Office, Jacksonville Field Office, Kansas City Field Office, Las Vegas Field Office, Little Rock Field Office, Los Angeles Field Office, Louisville Field Office, Miami Field Office, Milwaukee Field Office, Minneapolis Field Office, Mobile Field Office, Nashville Field Office, New Haven Field Office, New Orleans Field Office, New York Field Office, Newark Field Office, Norfolk Field Office, Oklahoma City Field Office, Omaha Field Office, Philadelphia Field Office, Phoenix Field Office, Portland Field Office, Sacramento Field Office, Salt Lake City Field Office, San Antonio Field Office, San Diego Field Office, San Francisco Field Office, Seattle Field Office, Springfield Field Office, St. Louis Field Office, Tampa Field Office Location Albany, NY; Albuquerque, NM; Anchorage, AK; Atlanta, GA; Baltimore, MD; Billings, MT; Birmingham, AL; Boston, MA; Buffalo, NY; Cincinnati, OH; Cleveland, OH; Columbia, SC; Dallas, TX; Denver, CO; Detroit, MI; Honolulu, HI; Houston, TX; Indianapolis, IN; Jackson, MS; Jacksonville, FL; Kansas City, MO; Las Vegas, NV; Little Rock, AR; Los Angeles, CA; Louisville, KY; Miami, FL; Milwaukee, WI; Minneapolis, MN; Mobile, AL; Nashville, TN; New Haven, CT; New Orleans, LA; New York, NY; Newark, NJ; Norfolk, VA; Oklahoma City, OK; Omaha, NE; Philadelphia, PA; Phoenix, AZ; Portland, OR; Sacramento, CA; Salt Lake City, UT; San Antonio, TX; San Diego, CA; San Francisco, CA; Seattle, WA; Springfield, IL; St. Louis, MO; Tampa, FL Working Hours Will vary - selectees may be required to work shift work including nights, weekends, and holidays as needed by the Field Office. Job Type Full Time/Permanent Who May Apply All U.S. Citizens Number of Positions Available Multiple Salary GS-7: $43,106.00 - $56,039.00GS-8: $47,738.00 - $62,057.00NOTE: The salaries listed above are the base rate of pay for federal employees on the General Schedule (GS) pay scale. A complete list of pay tables factoring in locality pay (based on geographical area) can be found on OPM.gov.
Key Requirements:
Must be a U.S. citizen
Must be able to obtain a Top Secret-SCI clearance
Some travel may be required
Physical Demands: Work is typically sedentary. However, the position may require some walking, standing, stooping, bending, and/or carrying of items on a recurring basis. As needed, may be required to lift items up to 50 pounds.
Work Environment: The environment involves everyday risks or discomforts that require normal safety precautions. The work area is adequately lighted, heated, and ventilated. Some work may require the use of protective biological hoods, gloves, and specially fitted masks because of high risks of potential exposure to biological contaminates. The incumbent of this position may be required to work all shifts based on the needs of the office.
Major Duties:
Provides administrative and clerical support to various staff members of the Field Office in order to accomplish organizational goals and missions.
Operates switchboard to provide assistance; takes messages or directs calls to the proper person.
Refers telephonic complaints and inquiries from outside sources and the general public to higher grade level employee for appropriate action. If complaint is within another agency's purview, refers caller to that agency or accepts the information and promptly apprises the agency.
Serves as WebTA Time Keeper to ensure all records are accurate and complete by the closing date of each pay period.
Manipulates automated information systems to perform duties associated with the retrieval of information from FBI, state, and local law enforcement databases and commercial computerized information systems. Disseminates information to those involved in the investigation during course of normal work operations, and on occasion, during planned interagency activities and special operations in the office of assignment.
Ensures the physical security of office premises to include any storage areas or auxiliary parking facilities. Confirms alarms are operational, and monitors alarm systems. Personally conducts, or ensures inspections are made to verify doors and windows are properly locked; office safe and file cabinets containing official records and materials are secured; files, correspondence, keys, equipment and instruments are safeguarded; and all confidential trash is removed for destruction. Responds appropriately to triggered alarms and any security violations. May serve as COMSEC custodian, responsible for the receipt, custody, transfer, safeguarding, accounting, and destruction of COMSEC material.
Provides training and guidance to others on various facets of work performed.
Qualifications and Evaluations: Please ensure that your specialized experience and requirements are clearly identifiable in your resume. Your application will be evaluated using the FBI's Candidate Rating Procedures. Your resume and supporting documents will be reviewed to verify that you meet the job qualifications listed in this announcement. Applicants must meet the qualification requirements by the closing date of this announcement. If you are found minimally qualified, your application will move forward to additional phases of the review process. The competencies will be used in a Structured Resume Review to objectively evaluate applicant resumes. Do not provide a separate narrative written statement. Rather you must describe in your resume how your past work experience demonstrates that you possess the competencies identified below. Your resume should demonstrate that you possess the following competencies. Competencies:
Communication
Flexibility/Adaptability
Initiative
Problem Solving/Judgement
Customer Service
Specialized Experience (SE) GS-7: Applicant must possess at least one (1) year of SE equivalent to the GS-6 grade level. SE is defined as follows:
Created, maintained, and disposed of records and files in accordance with policies and procedures.
Retrieved information/data from a variety of databases.
Communicated with internal staff and outside entities to obtain, verify, and provide information.
Conducted physical security checks of the premises and/or took security measures to protect sensitive information.
GS-8: Applicant must possess at least one (1) year of SE equivalent to the GS-7 grade level. SE is defined as follows:
Created, maintained, and disposed of records and files in accordance with policies and procedures.
Manipulated automated information systems to retrieve information from a variety of databases and recommended changes or improvements to enhance database(s).
Initiated and maintained liaison with internal and external sources to obtain, verify, and provide information; and, provided assistance to those seeking immediate help.
Conducted physical security checks of the premises and ensured sensitive information was protected and secured.
Performed audits of records and resolved discrepancies or omissions; revised previously entered information to ensure consistency, accuracy, and conformance to policies.
Education: All degrees must be from an accredited college or university. Education may be substituted for specialized experience as follows: GS-7: Applicant must have a bachelor's degree with superior academic achievement or one (1) full year of graduate level education. Superior academic achievement is the completion of all the requirements of a bachelor's degree from an accredited college or university, which is based on (1) class standing, (2) grade-point average of 3.0 or higher as recorded on an official transcript, or as based on courses completed during the final two years of the curriculum, or (3) honor society membership. GS-8: Education may not be substituted for specialized experience at this grade level. Education completed in foreign colleges or universities may be used to meet the above requirements provided you can show foreign education is comparable