Welcome Desk Administrator
Chenega Corporation, Washington, District of Columbia, United States
Welcome Desk Administrator
Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!
The Welcome Desk Administrator shall operate the Pension Benefit Guaranty Corporation (PBGC) welcome desk as the primary intake, coordination, and customer engagement point for Workplace Solutions Division services. The Welcome Desk Support Staff is responsible for ensuring visitors, employees, and stakeholders receive timely, professional, and accurate assistance consistent with PBGC standards.
The employee shall maintain situational awareness of lobby and service activities and shall ensure requests are routed, tracked, and resolved through the appropriate operational channels. Responsibility includes maintaining visibility over open actions, ensuring proper handoffs, and preventing loss of accountability. The employee shall coordinate closely with facilities, mail, supply, security, and other service providers to ensure seamless delivery of support.
Responsibilities
ServiceNow Triage
Receive, review, and triage ServiceNow requests; ensure tickets contain sufficient information and route them to the appropriate functional area.
Escalate issues requiring cross-functional coordination or leadership visibility.
VIP Priority
Identify VIP requests and provide priority handling, expedited routing, and heightened communication until resolution.
Escalation Across WSD
Escalate unresolved or cross-functional issues using established Government channels, providing clear, actionable information and tracking items through closure.
Ticket Closure Validation
Confirm resolution with requesters, collect customer feedback, reopen tickets when needed, and document outcomes for reporting.
Lost and Found Intake
Manage Lost and Found items by logging custody, notifying prior occupants, coordinating retrieval, tracking trends, and maintaining disposition records.
Internet and Information Accuracy
Review Workplace Solutions intranet pages and related resources to identify outdated, broken, or unclear information.
Identification of Issues
Document findings (e.g., broken links, conflicting guidance) using approved methods such as screenshots.
Recommendations
Provide documented recommendations for corrections or improvements to the COR; do not implement changes unless directed.
SOP Maintenance Support
Review Welcome Desk and Lost and Found SOPs, identify gaps or outdated content, and recommend updates to maintain compliance; ensure annual reviews
Other duties as assigned
Qualifications
High school diploma or equivalent required.
1+ years of experience providing front-desk, administrative, customer service, or office support in a Federal, corporate, or institutional environment, including:
Experience serving as a primary intake or customer contact point, providing professional, accurate, and timely assistance to visitors and staff.
Demonstrated experience using ticketing, request-tracking, or workflow systems (e.g., ServiceNow or similar) to log, route, track, and close requests.
Experience coordinating with multiple service providers (e.g., facilities, mail, supply, security) to ensure requests are resolved end-to-end.
Experience validating service completion and collecting customer feedback.
Experience reviewing procedures, instructions, or online resources and identifying outdated or unclear information.
Background check is required.
Public trust is preferred
Preferred Qualifications:
Associate degree in Business Administration, Public Administration, Facilities Management, Office Administration, or a related field preferred.
Knowledge, Skills and Abilities:
Ability to triage requests, identify priority or VIP needs, and escalate issues appropriately for resolution.
Strong attention to detail and ability to maintain visibility over open actions, follow up through closure, and prevent loss of accountability.
Ability to manage Lost and Found activities, including logging items, notifying occupants, maintaining custody records, and tracking trends.
Strong written and verbal communication skills, including professional email correspondence and clear documentation.
Ability to work independently, exercise sound judgment, and manage multiple requests in a fast-paced environment.
How you'll grow
At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn.
We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.
Benefits
At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.
Learn more about what working at Chenega MIOS can mean for you.
Chenega MIOS's culture
Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.
Corporate citizenship
Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.
Learn more about Chenega's impact on the world.
Estimated Salary/Wage
USD $36.06/Hr. Up to USD $38.46/Hr.
Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!
The Welcome Desk Administrator shall operate the Pension Benefit Guaranty Corporation (PBGC) welcome desk as the primary intake, coordination, and customer engagement point for Workplace Solutions Division services. The Welcome Desk Support Staff is responsible for ensuring visitors, employees, and stakeholders receive timely, professional, and accurate assistance consistent with PBGC standards.
The employee shall maintain situational awareness of lobby and service activities and shall ensure requests are routed, tracked, and resolved through the appropriate operational channels. Responsibility includes maintaining visibility over open actions, ensuring proper handoffs, and preventing loss of accountability. The employee shall coordinate closely with facilities, mail, supply, security, and other service providers to ensure seamless delivery of support.
Responsibilities
ServiceNow Triage
Receive, review, and triage ServiceNow requests; ensure tickets contain sufficient information and route them to the appropriate functional area.
Escalate issues requiring cross-functional coordination or leadership visibility.
VIP Priority
Identify VIP requests and provide priority handling, expedited routing, and heightened communication until resolution.
Escalation Across WSD
Escalate unresolved or cross-functional issues using established Government channels, providing clear, actionable information and tracking items through closure.
Ticket Closure Validation
Confirm resolution with requesters, collect customer feedback, reopen tickets when needed, and document outcomes for reporting.
Lost and Found Intake
Manage Lost and Found items by logging custody, notifying prior occupants, coordinating retrieval, tracking trends, and maintaining disposition records.
Internet and Information Accuracy
Review Workplace Solutions intranet pages and related resources to identify outdated, broken, or unclear information.
Identification of Issues
Document findings (e.g., broken links, conflicting guidance) using approved methods such as screenshots.
Recommendations
Provide documented recommendations for corrections or improvements to the COR; do not implement changes unless directed.
SOP Maintenance Support
Review Welcome Desk and Lost and Found SOPs, identify gaps or outdated content, and recommend updates to maintain compliance; ensure annual reviews
Other duties as assigned
Qualifications
High school diploma or equivalent required.
1+ years of experience providing front-desk, administrative, customer service, or office support in a Federal, corporate, or institutional environment, including:
Experience serving as a primary intake or customer contact point, providing professional, accurate, and timely assistance to visitors and staff.
Demonstrated experience using ticketing, request-tracking, or workflow systems (e.g., ServiceNow or similar) to log, route, track, and close requests.
Experience coordinating with multiple service providers (e.g., facilities, mail, supply, security) to ensure requests are resolved end-to-end.
Experience validating service completion and collecting customer feedback.
Experience reviewing procedures, instructions, or online resources and identifying outdated or unclear information.
Background check is required.
Public trust is preferred
Preferred Qualifications:
Associate degree in Business Administration, Public Administration, Facilities Management, Office Administration, or a related field preferred.
Knowledge, Skills and Abilities:
Ability to triage requests, identify priority or VIP needs, and escalate issues appropriately for resolution.
Strong attention to detail and ability to maintain visibility over open actions, follow up through closure, and prevent loss of accountability.
Ability to manage Lost and Found activities, including logging items, notifying occupants, maintaining custody records, and tracking trends.
Strong written and verbal communication skills, including professional email correspondence and clear documentation.
Ability to work independently, exercise sound judgment, and manage multiple requests in a fast-paced environment.
How you'll grow
At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn.
We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.
Benefits
At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.
Learn more about what working at Chenega MIOS can mean for you.
Chenega MIOS's culture
Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.
Corporate citizenship
Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.
Learn more about Chenega's impact on the world.
Estimated Salary/Wage
USD $36.06/Hr. Up to USD $38.46/Hr.