Customer Service Representative

Position OverviewIn this role, you’ll handle inbound and outbound customer communication, schedule service appointments, and coordinate closely with field teams to ensure a seamless customer experience. This position is ideal for someone who is organized, professional, and thrives in a fast?paced environment.What You’ll DoRespond to customer inquiries via phone, text and email in a friendly, professional mannerSchedule service calls and appointments for HVAC, electrical, and plumbing servicesEnsure field teams have full, efficient schedulesMake outbound calls to follow up on inquiries, service requests, and bookingsConfirm appointments and adjust schedules as neededEnter and update customer information accurately in the CRM systemMonitor job status and coordinate with field staff to ensure timely service deliveryProvide customers with clear information regarding service options, availability, and pricingManage a high volume of inbound and outbound calls while maintaining quality serviceCommunicate promotions, discounts, and available services to customersWork closely with the scheduling team to minimize downtime and maximize efficiencyWhat We’re Looking ForCustomer service experience is a plus but not required (HVAC or home services experience a plus)Excellent verbal and written communication skillsStrong organizational and time?management abilitiesAbility to multitask and prioritize in a fast?paced environmentComfortable handling high call volumesProficiency with CRM systems and basic computer applicationsPositive attitude with a strong commitment to customer satisfactionWillingness to learn and adapt to new systems and proceduresTeam?oriented mindsetCompensation & Benefits$17-$20/hourPaid vacationMedical, dental, and vision insurance401(k) retirement planPaid training and certificationsWhy Join Right NowStable, full?time employment with growth opportunitiesSupportive, team?focused work environmentOngoing training and developmentOpportunity to make a real impact on customer experienceBe part of a company that truly values its peopleBuild Your Future With Right NowIf you enjoy helping people, thrive in a fast?paced environment, and want to grow with a company that invests in its employees, we want to hear from you.Apply today and start your career with Right Now Heating, Air Conditioning, Plumbing & Electrical.Right Now Heating, Air Conditioning, Plumbing & Electrical stands out—on the road with our iconic pink trucks and in the way we care for our people and our community. We’re a people?first company built on craftsmanship, accountability, and teamwork. Our skilled professionals take pride in delivering reliable, high?quality service and treating every home with respect. When you join Right Now, you become part of a team that does the job right and takes care of each other along the way.After 25 years in business, we remain proud to be one of the most employee?focused companies in the Northwest, investing in our people and setting them up for long?term success.We're an equal opportunity employer, embracing diversity and ensuring equal opportunities for all qualified applicants. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.