Seasonal Night Auditor - Ocean Sands & Ocean Surf at York Beach
Colwen Hotels, York, ME, United States
Seasonal Night Auditor - Ocean Sands & Ocean Surf at York Beach
We are currently in search of friendly and detail-oriented Seasonal Night Auditor to join our team at two distinctive York, Maine coastal destinationsOcean Surf and Ocean Sandseach offering a unique take on the classic York Beach experience. Ocean Surf, a York Beach classic reimagined, delivers a relaxed yet vibrant atmosphere with ocean views, sun-filled poolside afternoons, and effortless downtime, while Ocean Sands offers a warm, family-friendly retreat where the simplest momentssandy feet, beach walks, and time togetherbecome lasting traditions. This is an overnight position responsible for balancing the hotel transactions and closing out the day, responding to guest requests, and maintaining the cleanliness and appearance of the front desk area.
General Responsibilities:
Operate the front desk and assist guests with inquiries and other needs during pre-arrival, registration, stay, checkout and post-departure.
Complete end of day activities including posting charges to accounts, balancing ledgers, run night audit/daily close, back-up and roll date.
Provide exceptional guest service.
Efficiently manage the operations of the front desk, ensure check in and check out is timely.
Warmly and professionally welcome all guests.
Process guest check-in: confirm reservations, assign guest rooms.
Treat requests with professionalism, tact, and courteous manner; act with a sense of urgency.
Ensure that all complaints regarding service and/or accommodations are investigated and resolved.
Maintain knowledge of hotel policies including rates, discounts, special offers, and community events.
Ensure prompt delivery of billing to guests.
Ensure accuracy of daily closing reports.
Process all payment types e.g. charges, cash, checks, debit, or credit cards.
Communicate with Lead Audit team relating to daily closing and issues.
Discreetly handle confidential guest information.
Ensure lobby and shared areas are neat and orderly.
Adhere to all Colwen and brand standards.
Maintain STRICT key controls.
Perform other related duties as assigned.
Requirements:
One year of related experience, hotel preferred
Excellent verbal and written communications skills
Strong organizational skills and attention to detail
Superior interpersonal and customer service skills, ability to deal with difficult guests
Familiarity with local area, ability to provide directions and maps to local attractions and destinations
Proficient with Microsoft Office Suite and common computer software programs
Ability to learn computer software programs and operate property management system
Overnight work schedule required, including weekends, and holidays
We've got you covered: Benefits & Perks
Medical Insurance with Company-Funded HRA
Dental Insurance
Vision Insurance
Flexible Spending Accounts
Wide-Array of Supplemental Insurance Offerings
Paid Time Off Programs
Employee Assistance Program
401K Plan Traditional & Roth Options with Employer Match
Hotel Discount Travel Program for Associates & Family
Exclusive Associate Discounts Travel, Entertainment, & Retail
Training and Development Programs
Career Advancement Opportunities
Colwen Hotels is an equal opportunity employer. EEO M/F/D/V
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
We are currently in search of friendly and detail-oriented Seasonal Night Auditor to join our team at two distinctive York, Maine coastal destinationsOcean Surf and Ocean Sandseach offering a unique take on the classic York Beach experience. Ocean Surf, a York Beach classic reimagined, delivers a relaxed yet vibrant atmosphere with ocean views, sun-filled poolside afternoons, and effortless downtime, while Ocean Sands offers a warm, family-friendly retreat where the simplest momentssandy feet, beach walks, and time togetherbecome lasting traditions. This is an overnight position responsible for balancing the hotel transactions and closing out the day, responding to guest requests, and maintaining the cleanliness and appearance of the front desk area.
General Responsibilities:
Operate the front desk and assist guests with inquiries and other needs during pre-arrival, registration, stay, checkout and post-departure.
Complete end of day activities including posting charges to accounts, balancing ledgers, run night audit/daily close, back-up and roll date.
Provide exceptional guest service.
Efficiently manage the operations of the front desk, ensure check in and check out is timely.
Warmly and professionally welcome all guests.
Process guest check-in: confirm reservations, assign guest rooms.
Treat requests with professionalism, tact, and courteous manner; act with a sense of urgency.
Ensure that all complaints regarding service and/or accommodations are investigated and resolved.
Maintain knowledge of hotel policies including rates, discounts, special offers, and community events.
Ensure prompt delivery of billing to guests.
Ensure accuracy of daily closing reports.
Process all payment types e.g. charges, cash, checks, debit, or credit cards.
Communicate with Lead Audit team relating to daily closing and issues.
Discreetly handle confidential guest information.
Ensure lobby and shared areas are neat and orderly.
Adhere to all Colwen and brand standards.
Maintain STRICT key controls.
Perform other related duties as assigned.
Requirements:
One year of related experience, hotel preferred
Excellent verbal and written communications skills
Strong organizational skills and attention to detail
Superior interpersonal and customer service skills, ability to deal with difficult guests
Familiarity with local area, ability to provide directions and maps to local attractions and destinations
Proficient with Microsoft Office Suite and common computer software programs
Ability to learn computer software programs and operate property management system
Overnight work schedule required, including weekends, and holidays
We've got you covered: Benefits & Perks
Medical Insurance with Company-Funded HRA
Dental Insurance
Vision Insurance
Flexible Spending Accounts
Wide-Array of Supplemental Insurance Offerings
Paid Time Off Programs
Employee Assistance Program
401K Plan Traditional & Roth Options with Employer Match
Hotel Discount Travel Program for Associates & Family
Exclusive Associate Discounts Travel, Entertainment, & Retail
Training and Development Programs
Career Advancement Opportunities
Colwen Hotels is an equal opportunity employer. EEO M/F/D/V
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.