IT Service Operations Intern
Orrick, Herrington & Sutcliffe LLP, Wheeling, WV, United States
Overview
Orrick
currently has an excellent opportunity for a
Temporary IT Service Operations Intern
in our
Global Operations & Innovation Center
in Wheeling, WV.
Responsibilities
Provide technical support via phone, email, chat, and in-person walk‑up support
De‑escalate user issues and set expectations in line with service level agreements
Log all incidents and service requests into the IT service management system
Independently manage assigned incidents and service requests through resolution, while escalating issues that exceed defined scope or authority
Troubleshoot Windows, macOS, Microsoft Office, mobile devices, printers, and peripherals
Assist with lifecycle management, including device setup, updates, and ongoing support for firm‑managed systems
Support video conferencing systems and enterprise printers
Assist with office setups, moves, and hardware lifecycle activities
Maintain inventory
Contribute to knowledge articles and documentation that improve support efficiency and user experience
Support remote work environments and basic home networking issues
Recognize and appropriately escalating potential security incidents, access issues, or policy violations
Best effort in meeting established performance metrics, including service level agreements, quality standards, and customer service benchmarks
Participate in projects, workflow coordination, and operational support as assigned
Provide foundational support for cloud‑based applications and services
Flexibility in scheduling that may include participation after‑hours, weekends, holidays
Qualifications
Current enrollment in a college program in IT, Business, or related field
Strong customer service and communication skills
Basic knowledge of Windows, macOS, and Microsoft Office
Experience with hardware repair and mobile device troubleshooting preferred
Familiar with automated workflows and basic scripting concepts
Ability to exercise sound judgment and work independently
Compensation and Benefits
The expected salary range for this position is between $18.00 hour and $20.00 hour.
This is a short‑term, temporary position. Our temporary team members are eligible for paid sick leave where required by location.
This compensation and benefits information is based on the Orrick’s estimate as of the date of publication and may be modified in the future.
We are an Equal Opportunity Employer.
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Orrick
currently has an excellent opportunity for a
Temporary IT Service Operations Intern
in our
Global Operations & Innovation Center
in Wheeling, WV.
Responsibilities
Provide technical support via phone, email, chat, and in-person walk‑up support
De‑escalate user issues and set expectations in line with service level agreements
Log all incidents and service requests into the IT service management system
Independently manage assigned incidents and service requests through resolution, while escalating issues that exceed defined scope or authority
Troubleshoot Windows, macOS, Microsoft Office, mobile devices, printers, and peripherals
Assist with lifecycle management, including device setup, updates, and ongoing support for firm‑managed systems
Support video conferencing systems and enterprise printers
Assist with office setups, moves, and hardware lifecycle activities
Maintain inventory
Contribute to knowledge articles and documentation that improve support efficiency and user experience
Support remote work environments and basic home networking issues
Recognize and appropriately escalating potential security incidents, access issues, or policy violations
Best effort in meeting established performance metrics, including service level agreements, quality standards, and customer service benchmarks
Participate in projects, workflow coordination, and operational support as assigned
Provide foundational support for cloud‑based applications and services
Flexibility in scheduling that may include participation after‑hours, weekends, holidays
Qualifications
Current enrollment in a college program in IT, Business, or related field
Strong customer service and communication skills
Basic knowledge of Windows, macOS, and Microsoft Office
Experience with hardware repair and mobile device troubleshooting preferred
Familiar with automated workflows and basic scripting concepts
Ability to exercise sound judgment and work independently
Compensation and Benefits
The expected salary range for this position is between $18.00 hour and $20.00 hour.
This is a short‑term, temporary position. Our temporary team members are eligible for paid sick leave where required by location.
This compensation and benefits information is based on the Orrick’s estimate as of the date of publication and may be modified in the future.
We are an Equal Opportunity Employer.
#J-18808-Ljbffr