Solutions Consultant (Engagement Services Manager)
Samsara, New York, NY, United States
Solutions Consultant (Engagement Services Manager)
Remote - US
ID: JR11202
About the role:
The Engagement Services Manager (ESM) is responsible for representing Samsara's implementation/integration services and business development. The role positions the value of services, assists customers in meeting their business needs, and defines the scope, approach, and timeline of services engagement during the sales cycle. The ESM is accountable for meeting services ARR attach quota, completing AE to CS transition, and governing partner during delivery.
Responsibilities
Articulate and sell the value of Samsara Services within prospective and existing accounts for enterprise customers.
Work in conjunction with Sales Representatives and Sales Engineers to define and integrate the services solution into the comprehensive Samsara proposal.
Own Services pursuits (ARR attach quota).
Be responsible for forecasting services and closely monitoring ARR pipeline to understand capacity demands.
Plan and manage Services scoping activity with prospective customers and produce proposals, level of effort, transition/KT, and resource plans.
Be recognized by customers as a trusted advisor in product deployment and change management.
Perform as a governing partner during implementation to continue customer sponsor and executive relationship, and assist with critical issues and expectation coordination.
Participate in virtual teams to assist buildout Samsara Services methodologies, processes, offerings/services, and collateral.
Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.
Qualifications
7+ years of demonstrated experience in positioning Professional Services or Technology Solutions.
Building and maintaining positive relationships with sales, CSMs, and other key partners during implementations.
Strong presentation skills: Showing the value, capabilities, and differentiators of complex service solutions using methodologies and service offerings.
Strong innovation skills: Building services templates, services engagement processes, and services presentations by having a “builder” mentality.
A breadth of knowledge executing the SOW/Proposal processes by scoping, producing, and delivering to the customer SOWs that meet customers’ documented requirements.
Can articulate relevant customer success stories and metrics that demonstrate value to the customer.
Specific skills in creating SFDC reports/dashboards and navigating in SFDC.
Minimum Requirements
7+ years of experience in positioning Professional Services or Technology Solutions.
Proven relationship‑building with sales, CSMs, and key partners during implementations.
Excellent presentation and innovative solution‑design skills.
Strong knowledge of SOW/proposal lifecycle and ability to produce comprehensive documents.
Track record of demonstrating value through customer success stories and metrics.
Hands‑on experience creating SFDC reports, dashboards, and navigation.
Compensation & Benefits
$101,420 — $136,363 USD
Total Rewards
At Samsara, our compensation program delivers above‑market total compensation through a combination of base salary, performance‑based bonus/variable pay, and equity (for eligible roles). We also provide a flexible, employee‑led remote model, a professional development stipend, comprehensive health and parental leave plans, and more.
EEO & Accessibility
At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other characteristic protected by law.
Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. If you require any reasonable accommodations throughout the recruiting process, please email accessibleinterviewing@samsara.com.
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Remote - US
ID: JR11202
About the role:
The Engagement Services Manager (ESM) is responsible for representing Samsara's implementation/integration services and business development. The role positions the value of services, assists customers in meeting their business needs, and defines the scope, approach, and timeline of services engagement during the sales cycle. The ESM is accountable for meeting services ARR attach quota, completing AE to CS transition, and governing partner during delivery.
Responsibilities
Articulate and sell the value of Samsara Services within prospective and existing accounts for enterprise customers.
Work in conjunction with Sales Representatives and Sales Engineers to define and integrate the services solution into the comprehensive Samsara proposal.
Own Services pursuits (ARR attach quota).
Be responsible for forecasting services and closely monitoring ARR pipeline to understand capacity demands.
Plan and manage Services scoping activity with prospective customers and produce proposals, level of effort, transition/KT, and resource plans.
Be recognized by customers as a trusted advisor in product deployment and change management.
Perform as a governing partner during implementation to continue customer sponsor and executive relationship, and assist with critical issues and expectation coordination.
Participate in virtual teams to assist buildout Samsara Services methodologies, processes, offerings/services, and collateral.
Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.
Qualifications
7+ years of demonstrated experience in positioning Professional Services or Technology Solutions.
Building and maintaining positive relationships with sales, CSMs, and other key partners during implementations.
Strong presentation skills: Showing the value, capabilities, and differentiators of complex service solutions using methodologies and service offerings.
Strong innovation skills: Building services templates, services engagement processes, and services presentations by having a “builder” mentality.
A breadth of knowledge executing the SOW/Proposal processes by scoping, producing, and delivering to the customer SOWs that meet customers’ documented requirements.
Can articulate relevant customer success stories and metrics that demonstrate value to the customer.
Specific skills in creating SFDC reports/dashboards and navigating in SFDC.
Minimum Requirements
7+ years of experience in positioning Professional Services or Technology Solutions.
Proven relationship‑building with sales, CSMs, and key partners during implementations.
Excellent presentation and innovative solution‑design skills.
Strong knowledge of SOW/proposal lifecycle and ability to produce comprehensive documents.
Track record of demonstrating value through customer success stories and metrics.
Hands‑on experience creating SFDC reports, dashboards, and navigation.
Compensation & Benefits
$101,420 — $136,363 USD
Total Rewards
At Samsara, our compensation program delivers above‑market total compensation through a combination of base salary, performance‑based bonus/variable pay, and equity (for eligible roles). We also provide a flexible, employee‑led remote model, a professional development stipend, comprehensive health and parental leave plans, and more.
EEO & Accessibility
At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other characteristic protected by law.
Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. If you require any reasonable accommodations throughout the recruiting process, please email accessibleinterviewing@samsara.com.
#J-18808-Ljbffr