Senior Program Manager, Selling Partner Trust, Selling Partner Trust
Amazon, New York, NY, United States
Job ID: 10401376 | Amazon Corporate Holdings Private Limited - E14
Join Amazon's Selling Partner Trust team to protect and empower sellers across APAC while safeguarding customers and the integrity of Amazon's store. You'll be the critical bridge between enforcement strategies and regional seller needs, ensuring compliance programs balance protection with business growth—particularly for CN-based sellers.
What You'll Do
Drive measurable impact on key metrics: Strategic Seller Reinstatement (SSRI), High-Value Listing Enforcements (HVLE), and HVLE False Positives
Influence cross-VP organizations to shape risk strategies and seller experience standards across APAC
Champion regional sellers by understanding unique APAC challenges and translating them into actionable compliance programs
Build bridges between policy, product, and business teams to create holistic, long-term strategies
Master CN-market dynamics including seller behaviors, economic factors, and regulatory landscapes
Why You'll Love This Role
Fast-paced innovation: Join a rapidly scaling team pioneering world-class solutions for regional complexities.
Strategic influence: Shape enforcement strategies that directly impact millions of sellers and customers.
Regional impact: Your work will define how APAC sellers experience trust and compliance on Amazon.
Diverse collaboration: Partner with product, legal, policy, operations, and business leaders across the organization.
Key job responsibilities
You will be responsible for reducing seller friction, improving enforcement accuracy, and driving measurable, regional progress against SPT Board of Director goals — specifically Strategic Seller Reinstatement (SSRI), High-Value Listing Enforcements (HVLE), and HVLE False Positives. The role operates at the intersection of policy, product, and business — translating WW enforcement strategies into region specific execution plans that protect Sellers and Customers while enabling business growth.
Core responsibilities include
Influencing cross-VP organizations to shape risk appetite, define Seller experience (SX) standards, and ensure enforcement strategies balance compliance with Seller advocacy, driving stakeholder and leadership engagement to support regional Seller trust initiatives.
Understanding current and emerging unique challenges faced by Sellers in APAC, defining strategy, execution plans and tracking mechanisms to programmatically scale compliance programs across the APAC stores. Partner with global product and program teams to influence roadmaps.
Developing and implementing mechanisms to ensure business interdependencies are surfaced and incorporated into tech and product roadmaps.
Building deep understanding of specific Seller needs, behaviors, economic factors, and legislative/regulatory landscape, and establishing strong relationships with APAC stakeholders to partner on shared goals and regional improvement roadmaps.
Scope: APAC stores | Programs/Policies: Account Compliance, Product Compliance.
A day in the life
You drive measurable progress on SPT Board goals (SSRI, HVLE, False Positives) by reducing seller friction and improving enforcement accuracy across APAC. You translate global enforcement strategies into region-specific execution plans at the intersection of policy, product, and business. You influence cross-VP organizations to balance compliance with seller advocacy, partner with 3P leaders to scale compliance programs, and build deep CN-market expertise to minimize business disruptions while protecting customers and enabling growth.
About the team
SPT's North Star is to support and protect Seller business continuity so Sellers can confidently invest in growing with Amazon. To achieve this, we focus on three interconnected areas: Governance—ensuring enforcements are accurate, predictable, and only taken when necessary; Seller Experience—providing transparent information with efficient remediation pathways; and Support—demonstrating Amazon's commitment to Sellers when issues arise.
The global SPT team covers all Amazon stores, with each regional program manager serving as the SPT representative for their specific region. We value individual expression and leverage diverse perspectives to achieve Amazon's mission of being Earth's most customer-centric company.
Basic Qualifications
Bachelor's degree + 5+ years leading cross-functional programs or projects
Bilingual fluency: English and Japanese or English and Chinese (verbal & written) is required to liaise with our counterparts
Proven track record influencing senior leadership and driving organizational buy-in
Strategic thinking with hands‑on execution in ambiguous environments
International travel capability
Experience using data and metrics to determine and drive improvements
Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Preferred Qualifications
Master's/MBA in business, operations, or compliance
SQL and data warehouse knowledge
E-commerce or fast-paced tech experience
Project management certification
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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Join Amazon's Selling Partner Trust team to protect and empower sellers across APAC while safeguarding customers and the integrity of Amazon's store. You'll be the critical bridge between enforcement strategies and regional seller needs, ensuring compliance programs balance protection with business growth—particularly for CN-based sellers.
What You'll Do
Drive measurable impact on key metrics: Strategic Seller Reinstatement (SSRI), High-Value Listing Enforcements (HVLE), and HVLE False Positives
Influence cross-VP organizations to shape risk strategies and seller experience standards across APAC
Champion regional sellers by understanding unique APAC challenges and translating them into actionable compliance programs
Build bridges between policy, product, and business teams to create holistic, long-term strategies
Master CN-market dynamics including seller behaviors, economic factors, and regulatory landscapes
Why You'll Love This Role
Fast-paced innovation: Join a rapidly scaling team pioneering world-class solutions for regional complexities.
Strategic influence: Shape enforcement strategies that directly impact millions of sellers and customers.
Regional impact: Your work will define how APAC sellers experience trust and compliance on Amazon.
Diverse collaboration: Partner with product, legal, policy, operations, and business leaders across the organization.
Key job responsibilities
You will be responsible for reducing seller friction, improving enforcement accuracy, and driving measurable, regional progress against SPT Board of Director goals — specifically Strategic Seller Reinstatement (SSRI), High-Value Listing Enforcements (HVLE), and HVLE False Positives. The role operates at the intersection of policy, product, and business — translating WW enforcement strategies into region specific execution plans that protect Sellers and Customers while enabling business growth.
Core responsibilities include
Influencing cross-VP organizations to shape risk appetite, define Seller experience (SX) standards, and ensure enforcement strategies balance compliance with Seller advocacy, driving stakeholder and leadership engagement to support regional Seller trust initiatives.
Understanding current and emerging unique challenges faced by Sellers in APAC, defining strategy, execution plans and tracking mechanisms to programmatically scale compliance programs across the APAC stores. Partner with global product and program teams to influence roadmaps.
Developing and implementing mechanisms to ensure business interdependencies are surfaced and incorporated into tech and product roadmaps.
Building deep understanding of specific Seller needs, behaviors, economic factors, and legislative/regulatory landscape, and establishing strong relationships with APAC stakeholders to partner on shared goals and regional improvement roadmaps.
Scope: APAC stores | Programs/Policies: Account Compliance, Product Compliance.
A day in the life
You drive measurable progress on SPT Board goals (SSRI, HVLE, False Positives) by reducing seller friction and improving enforcement accuracy across APAC. You translate global enforcement strategies into region-specific execution plans at the intersection of policy, product, and business. You influence cross-VP organizations to balance compliance with seller advocacy, partner with 3P leaders to scale compliance programs, and build deep CN-market expertise to minimize business disruptions while protecting customers and enabling growth.
About the team
SPT's North Star is to support and protect Seller business continuity so Sellers can confidently invest in growing with Amazon. To achieve this, we focus on three interconnected areas: Governance—ensuring enforcements are accurate, predictable, and only taken when necessary; Seller Experience—providing transparent information with efficient remediation pathways; and Support—demonstrating Amazon's commitment to Sellers when issues arise.
The global SPT team covers all Amazon stores, with each regional program manager serving as the SPT representative for their specific region. We value individual expression and leverage diverse perspectives to achieve Amazon's mission of being Earth's most customer-centric company.
Basic Qualifications
Bachelor's degree + 5+ years leading cross-functional programs or projects
Bilingual fluency: English and Japanese or English and Chinese (verbal & written) is required to liaise with our counterparts
Proven track record influencing senior leadership and driving organizational buy-in
Strategic thinking with hands‑on execution in ambiguous environments
International travel capability
Experience using data and metrics to determine and drive improvements
Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Preferred Qualifications
Master's/MBA in business, operations, or compliance
SQL and data warehouse knowledge
E-commerce or fast-paced tech experience
Project management certification
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
#J-18808-Ljbffr