Service Engineer - Syracuse, NY, Services
Hexagon AB, Syracuse, NY, United States
Hexagon’s Manufacturing Intelligence
Business Area is seeking a Service Engineer in our Syracus, NY
location.
At Hexagon's Manufacturing Intelligence
Business Area, we're helping shape the future of industry with cutting-edge technologies that enable the development of the next generation of products. With a global reach and a vast portfolio that includes advanced sensors, factory automation, and simulation tools, we foster innovation and transformation in manufacturing.
Why Join Us
Be part of a
global leader
in industrial intelligence.
Work remotely and travel to customer sites across the region without having to fly across the country.
Collaborate with a forward-thinking team dedicated to
innovation
and
excellence
in customer service.
Learn from a long-tenured existing
team
with deep product and customer experiences.
What You'll Do
As a
Field Service Engineer , you’ll play a critical role in ensuring our customers’ success by installing, maintaining, troubleshooting, and optimizing high-precision Coordinate Measuring Machines ( CMM ) and related equipment. You'll work independently, diagnose complex mechanical and electronic systems, and have the opportunity to develop your skills through exposure to
innovative technologies .
Install, repair, troubleshoot, calibrate, and maintain CMM systems at customer locations.
Diagnose mechanical, electrical, and software-related system issues and implement corrective actions.
Provide technical training and operational guidance to customers on machine operation and preventative maintenance.
Accurately document service activities and submit detailed service reports.
Partner cross-functionally with technical support and engineering teams to resolve complex issues.
Deliver high levels of customer satisfaction while managing service schedules effectively.
Travel throughout the upstate NY territory (up to 100%) to support customer needs.
Lift and move equipment weighing up to 75 pounds unassisted and work a minimum of 40 hours per week, including overtime as required to meet customer needs.
Qualifications
Must be located in Syracuse or Utica, NY.
Technical degree (Technical School, Associate, or Bachelor’s) in Electronics, Industrial Mechanics, Mechatronics, or related field, or Military Technical School training and experience.
Hands‑on experience using hand tools and basic electrical test equipment.
Working knowledge of Microsoft operating systems.
Strong mechanical, electrical, and software troubleshooting capabilities.
Strong problem‑solving skills and ability to work independently in dynamic environments.
Excellent communication and customer service skills.
Ability to regularly lift and move equipment weighing up to 75 pounds.
Prior experience with CMM equipment or industrial automation is preferred.
Employees must be able to perform each essential job function satisfactorily and, if requested, reasonable accommodation may be provided to enable employees with disabilities to perform essential job functions, absent undue hardship. This role is primarily field‑based, supporting customers at manufacturing and industrial worksites across the upstate NY region. Frequently required to stand, walk, bend, kneel, and work in industrial environments. Regularly lift and/or move equipment up to 75 pounds. Manual dexterity required for tool usage, keyboard use, and equipment handling. Specific vision abilities required include close vision, depth perception, and focus adjustment. Frequently communicates with customers and internal teams. Noise levels may range from low to moderate in customer facilities. Personal Protective Equipment (PPE) provided as required. Travel required up to 100% within the Orlando territory.
What We Offer
Competitive salary with performance-based bonus opportunities.
Comprehensive healthcare benefits (medical, dental, vision), including Health Savings Accounts (HSA) with employer contributions.
Paid time off (PTO), including holidays and parental leave.
401(k) with generous employer match and tuition reimbursement to support your professional development.
Access to supplemental health benefits, legal assistance, commuter benefits, and identity protection plans.
Opportunities to grow and move within a global company known for innovation and employee development.
About Hexagon
Hexagon is a global leader in digital reality solutions, combining sensor, software and autonomous technologies. We put data to work to drive efficiency, productivity and quality across industrial, manufacturing, infrastructure, public safety and mobility applications. Our solutions enable customers to capture, analyze and leverage data from the physical world to create smarter, more connected and increasingly autonomous ecosystems that support a scalable and sustainable future. Hexagon’s Manufacturing Intelligence business area delivers solutions that leverage data from design and engineering through production and metrology to help manufacturers make smarter, data-driven decisions and improve performance across the product lifecycle.
#J-18808-Ljbffr
Business Area is seeking a Service Engineer in our Syracus, NY
location.
At Hexagon's Manufacturing Intelligence
Business Area, we're helping shape the future of industry with cutting-edge technologies that enable the development of the next generation of products. With a global reach and a vast portfolio that includes advanced sensors, factory automation, and simulation tools, we foster innovation and transformation in manufacturing.
Why Join Us
Be part of a
global leader
in industrial intelligence.
Work remotely and travel to customer sites across the region without having to fly across the country.
Collaborate with a forward-thinking team dedicated to
innovation
and
excellence
in customer service.
Learn from a long-tenured existing
team
with deep product and customer experiences.
What You'll Do
As a
Field Service Engineer , you’ll play a critical role in ensuring our customers’ success by installing, maintaining, troubleshooting, and optimizing high-precision Coordinate Measuring Machines ( CMM ) and related equipment. You'll work independently, diagnose complex mechanical and electronic systems, and have the opportunity to develop your skills through exposure to
innovative technologies .
Install, repair, troubleshoot, calibrate, and maintain CMM systems at customer locations.
Diagnose mechanical, electrical, and software-related system issues and implement corrective actions.
Provide technical training and operational guidance to customers on machine operation and preventative maintenance.
Accurately document service activities and submit detailed service reports.
Partner cross-functionally with technical support and engineering teams to resolve complex issues.
Deliver high levels of customer satisfaction while managing service schedules effectively.
Travel throughout the upstate NY territory (up to 100%) to support customer needs.
Lift and move equipment weighing up to 75 pounds unassisted and work a minimum of 40 hours per week, including overtime as required to meet customer needs.
Qualifications
Must be located in Syracuse or Utica, NY.
Technical degree (Technical School, Associate, or Bachelor’s) in Electronics, Industrial Mechanics, Mechatronics, or related field, or Military Technical School training and experience.
Hands‑on experience using hand tools and basic electrical test equipment.
Working knowledge of Microsoft operating systems.
Strong mechanical, electrical, and software troubleshooting capabilities.
Strong problem‑solving skills and ability to work independently in dynamic environments.
Excellent communication and customer service skills.
Ability to regularly lift and move equipment weighing up to 75 pounds.
Prior experience with CMM equipment or industrial automation is preferred.
Employees must be able to perform each essential job function satisfactorily and, if requested, reasonable accommodation may be provided to enable employees with disabilities to perform essential job functions, absent undue hardship. This role is primarily field‑based, supporting customers at manufacturing and industrial worksites across the upstate NY region. Frequently required to stand, walk, bend, kneel, and work in industrial environments. Regularly lift and/or move equipment up to 75 pounds. Manual dexterity required for tool usage, keyboard use, and equipment handling. Specific vision abilities required include close vision, depth perception, and focus adjustment. Frequently communicates with customers and internal teams. Noise levels may range from low to moderate in customer facilities. Personal Protective Equipment (PPE) provided as required. Travel required up to 100% within the Orlando territory.
What We Offer
Competitive salary with performance-based bonus opportunities.
Comprehensive healthcare benefits (medical, dental, vision), including Health Savings Accounts (HSA) with employer contributions.
Paid time off (PTO), including holidays and parental leave.
401(k) with generous employer match and tuition reimbursement to support your professional development.
Access to supplemental health benefits, legal assistance, commuter benefits, and identity protection plans.
Opportunities to grow and move within a global company known for innovation and employee development.
About Hexagon
Hexagon is a global leader in digital reality solutions, combining sensor, software and autonomous technologies. We put data to work to drive efficiency, productivity and quality across industrial, manufacturing, infrastructure, public safety and mobility applications. Our solutions enable customers to capture, analyze and leverage data from the physical world to create smarter, more connected and increasingly autonomous ecosystems that support a scalable and sustainable future. Hexagon’s Manufacturing Intelligence business area delivers solutions that leverage data from design and engineering through production and metrology to help manufacturers make smarter, data-driven decisions and improve performance across the product lifecycle.
#J-18808-Ljbffr