Customer Experience & Education Consultant
ManpowerGroup Global, Inc., New York, NY, United States
Job Title
Customer Experience & Education Consultant
Compensation & Logistics
Pay Rate: $40.99/hour on W2
Location: 501 West 30th Street, New York, NY 10001, United States – Hybrid – 2 days office
Start Date: May 5, 2026
End Date: December 31, 2026
Required Qualifications
5+ years of experience in
customer experience
(in-store and/or online)
3+ years of experience in
learning content creation
(digital and physical)
Proven
project management experience
Strong
communication skills
Strong
organizational and time management skills
Preferred Qualifications
Retail or
customer-facing experience
Strong
writing experience
Experience with
E-learning software/authoring tools
Experience in
in-person meetings and event planning
Key Responsibilities
E-Learning Project & Content Management
Manage end-to-end e-learning projects, preferably in digital e-commerce or learning environments
Collaborate with multiple vendors to deliver a seamless learning experience
Oversee and maintain brand e-learning content across platforms to ensure consistency and adoption globally
Educational Content Creation
Develop, write, and produce educational content, including:
Product education
Experience-based learning
Digital training and upskilling programs
Create video-based learning content, such as product demonstrations and tutorials
Stay updated on customer experience trends across social media and retail environments
Customer Experience Expertise
Apply deep understanding of
customer behavior and engagement
Identify what drives
positive customer experiences
both in-store and online
Support strategies that enhance
customer satisfaction, retention, and brand connection
Contribute to
learning design and community upskilling initiatives
Global Market Collaboration
Partner with global teams to support
education program rollouts
Gather feedback from markets to improve service education initiatives
Collaborate cross-functionally with teams such as:
Marketing
Social Media
Communications
Digital
Beauty Tech
Reporting & Performance Tracking
Track and analyze
service KPIs
across regions/markets
Monitor performance and follow up to ensure
continuous improvement
#J-18808-Ljbffr
Customer Experience & Education Consultant
Compensation & Logistics
Pay Rate: $40.99/hour on W2
Location: 501 West 30th Street, New York, NY 10001, United States – Hybrid – 2 days office
Start Date: May 5, 2026
End Date: December 31, 2026
Required Qualifications
5+ years of experience in
customer experience
(in-store and/or online)
3+ years of experience in
learning content creation
(digital and physical)
Proven
project management experience
Strong
communication skills
Strong
organizational and time management skills
Preferred Qualifications
Retail or
customer-facing experience
Strong
writing experience
Experience with
E-learning software/authoring tools
Experience in
in-person meetings and event planning
Key Responsibilities
E-Learning Project & Content Management
Manage end-to-end e-learning projects, preferably in digital e-commerce or learning environments
Collaborate with multiple vendors to deliver a seamless learning experience
Oversee and maintain brand e-learning content across platforms to ensure consistency and adoption globally
Educational Content Creation
Develop, write, and produce educational content, including:
Product education
Experience-based learning
Digital training and upskilling programs
Create video-based learning content, such as product demonstrations and tutorials
Stay updated on customer experience trends across social media and retail environments
Customer Experience Expertise
Apply deep understanding of
customer behavior and engagement
Identify what drives
positive customer experiences
both in-store and online
Support strategies that enhance
customer satisfaction, retention, and brand connection
Contribute to
learning design and community upskilling initiatives
Global Market Collaboration
Partner with global teams to support
education program rollouts
Gather feedback from markets to improve service education initiatives
Collaborate cross-functionally with teams such as:
Marketing
Social Media
Communications
Digital
Beauty Tech
Reporting & Performance Tracking
Track and analyze
service KPIs
across regions/markets
Monitor performance and follow up to ensure
continuous improvement
#J-18808-Ljbffr