Customer Service Parts Consultant
TeleTech Holdings, Inc., Melbourne, FL, United States
At Percepta, we bring first‑class service across each market we support. As a Customer Service Parts Consultant in Melbourne, FL (Onsite), you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing
Provide online customers with a professional sales experience that positively influences the customers purchasing decision. The primary customer contact channel is phone. The Ecommerce Parts Sales Consultant will provide assistance with completing pre- and post-purchase support, purchase transactions, document customer interactions, locate requested information, and provide navigational assistance. The Ecommerce Parts Sales Consultants have a high level of problem‑solving skills focusing on meeting customer needs through assumptive sales strategies and providing incentive(s) to customers to increase customer purchases.
During a Typical Day, You’ll
Receive inbound phone calls and emails through the Ecommerce Portal
Effectively utilize multiple systems in providing prompt, courteous, and accurate information
Resolve complex interactions using the appropriate escalation process
Use appropriate resources find solutions for basic to intermediate level issues; consulting with the SME or Team Lead, as necessary to resolve concerns
Follow up with the customer when needed utilizing phone and/or email
Participate in daily information exchanges to remain knowledgeable of process and procedures
Ability to support and advocate for consumer sales and product inquiries
Assists in formulation of problem-solving techniques for newly discovered issues
Maintain exceptional product knowledge as it relates to program support
Handle additional projects and assignments as directed
Additional duties as assigned
What You Bring to the Role
Minimum high school diploma required
Some college or vocational training preferred
Strong problem‑solving, troubleshooting experience
Sales Experience, required
Automotive Background, preferred
Parts/Service Advisor Experience, preferred
What You Can Expect
Start Date February 16, 2026
Pay rate of $15 per hour
Health/Dental/Vision/Life Insurance
Flexible Spending Account (FSA) and Health Savings Account (HSA)
401(k) with company match
Vacation/Sick Time and Paid Holidays
Tuition Reimbursement
Employee Assistance Program
Employee Discount Program
Training and Development Programs (Percepta College)
Employee Rewards Program (Perci Perks)
A Bit More About Your Role
Hours of Operation
Monday to Friday 8:30am to 7 pm and Saturday 8 am to 5 pm EST
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vista points and allows every individual to bring value to the table in their unique way.
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What You’ll Be Doing
Provide online customers with a professional sales experience that positively influences the customers purchasing decision. The primary customer contact channel is phone. The Ecommerce Parts Sales Consultant will provide assistance with completing pre- and post-purchase support, purchase transactions, document customer interactions, locate requested information, and provide navigational assistance. The Ecommerce Parts Sales Consultants have a high level of problem‑solving skills focusing on meeting customer needs through assumptive sales strategies and providing incentive(s) to customers to increase customer purchases.
During a Typical Day, You’ll
Receive inbound phone calls and emails through the Ecommerce Portal
Effectively utilize multiple systems in providing prompt, courteous, and accurate information
Resolve complex interactions using the appropriate escalation process
Use appropriate resources find solutions for basic to intermediate level issues; consulting with the SME or Team Lead, as necessary to resolve concerns
Follow up with the customer when needed utilizing phone and/or email
Participate in daily information exchanges to remain knowledgeable of process and procedures
Ability to support and advocate for consumer sales and product inquiries
Assists in formulation of problem-solving techniques for newly discovered issues
Maintain exceptional product knowledge as it relates to program support
Handle additional projects and assignments as directed
Additional duties as assigned
What You Bring to the Role
Minimum high school diploma required
Some college or vocational training preferred
Strong problem‑solving, troubleshooting experience
Sales Experience, required
Automotive Background, preferred
Parts/Service Advisor Experience, preferred
What You Can Expect
Start Date February 16, 2026
Pay rate of $15 per hour
Health/Dental/Vision/Life Insurance
Flexible Spending Account (FSA) and Health Savings Account (HSA)
401(k) with company match
Vacation/Sick Time and Paid Holidays
Tuition Reimbursement
Employee Assistance Program
Employee Discount Program
Training and Development Programs (Percepta College)
Employee Rewards Program (Perci Perks)
A Bit More About Your Role
Hours of Operation
Monday to Friday 8:30am to 7 pm and Saturday 8 am to 5 pm EST
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vista points and allows every individual to bring value to the table in their unique way.
#J-18808-Ljbffr