Field Service Engineer
Busch Group, California, MO, United States
Job Responsibilities
Uses a wide range of hand and power tools, measuring devices, meters, and scopes to install, test, trouble shoot, and repair equipment.
Reviews customer requirements and discusses solutions with the account team.
Provides technical and service support to customers.
Works with account team to ensure maintenance contracts are fulfilled.
Responsible for onsite inventory levels and accurate equipment documentation.
Maintains accurate service records and provides regular status updates.
Retrieve data from Pfeiffer equipment failures, use supplied software tool to analyze data for root cause analysis.
Work directly with PVSAS Tech Support group to develop corrective actions or CIP’s.
Develop training documents on new procedures and tasks.
Proven and dedicated customer support and willingness to do whatever it takes to support our customers.
Willing and able to travel to customer sites and support Pfeiffer Equipment.
General Qualifications
Independently motivated, responsive, strong organizational and creative problem solving skills as well as good planning and technical equipment troubleshooting skills required. Ability to perform under tight deadlines in a dynamic group environment without direct supervision is necessary. Experience in high vacuum technology is essential as is knowledge of the field service type requirements that this position will support.
Education and/or Experience
Associate’s degree, preferably in an Electronics discipline or at least five years of related experience.
Intermediate level of mechanical and electrical troubleshooting skills
Language Skills
The ability to communicate in English verbally and in writing is essential. Reports email correspondence, schedules, etc, must be effectively and professionally communicated. This position also serves as a key liaison between the customer and the Company and must articulate critical needs, issues, situations, and plans to keep customer satisfaction high.
Mathematical Skills
Scheduling of product installations and maintenance are all requirements of this position.
Reasoning Ability
The ability to understand the customers’ requirements and plan the support strategy is essential. Must be able to solve both practical and complex problems and deal with a variety of factors in situations where only limited standardization exists.
Certificates, Licenses, Registrations
This position requires frequent travel to and from the customer site. A valid driver’s license and satisfactory driving record are required at the time of hire and maintained thereafter.
Travel Requirements
Additional travel to support secondary customer accounts both in and out of the immediate region; up to 30%. Eligibility for International travel is required as factory training (France, Germany) will be provided as necessary.
TOOLS AND/OR EQUIPMENT
This position uses a computer extensively with demonstrated abilities in the use of Microsoft products as well as other common office type equipment. The Field Service Engineer is also a leading authority on the proper assembly and maintenance of the Company’s equipment.
WORK ENVIRONMENT
This position will work at the customer’s site primarily in a Semiconductor manufacturing environment.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Tasks require walking, sitting, bending, reaching, mobility, and frequent lifting. Work requires computer skills (word processing, spreadsheet, and data-entry), attention to detail and accuracy. Communication skills including listening and speaking are required for interaction with other employees, vendors, and customers. Strong interpersonal skills, the ability to balance multiple tasks and any stress associated with the duties and responsibilities of this position are essential requirements in the performance of this job. Daily travel by car is required to support both the needs of the customers and internal personnel. Travel by air may be required to support customer base.
Additionally, must be able to manipulate small and large tools to make both fine and major adjustments to intricate test apparatus and equipment. The person in this job must be able to lift tools and equipment weighing up to sixty pounds. The position requires regular lifting of 25-pound equipment plus frequent pushing of heavy equipment that is mounted on wheels. The position requires the ability to stand most of the day and to be able to maneuver equipment into the correct spot at the customer’s facility.
Pfeiffer Vacuum is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
If you are an individual with disabilities who needs accommodation, please contact Michelle Stringer at 757-374-9666.
#J-18808-Ljbffr
Uses a wide range of hand and power tools, measuring devices, meters, and scopes to install, test, trouble shoot, and repair equipment.
Reviews customer requirements and discusses solutions with the account team.
Provides technical and service support to customers.
Works with account team to ensure maintenance contracts are fulfilled.
Responsible for onsite inventory levels and accurate equipment documentation.
Maintains accurate service records and provides regular status updates.
Retrieve data from Pfeiffer equipment failures, use supplied software tool to analyze data for root cause analysis.
Work directly with PVSAS Tech Support group to develop corrective actions or CIP’s.
Develop training documents on new procedures and tasks.
Proven and dedicated customer support and willingness to do whatever it takes to support our customers.
Willing and able to travel to customer sites and support Pfeiffer Equipment.
General Qualifications
Independently motivated, responsive, strong organizational and creative problem solving skills as well as good planning and technical equipment troubleshooting skills required. Ability to perform under tight deadlines in a dynamic group environment without direct supervision is necessary. Experience in high vacuum technology is essential as is knowledge of the field service type requirements that this position will support.
Education and/or Experience
Associate’s degree, preferably in an Electronics discipline or at least five years of related experience.
Intermediate level of mechanical and electrical troubleshooting skills
Language Skills
The ability to communicate in English verbally and in writing is essential. Reports email correspondence, schedules, etc, must be effectively and professionally communicated. This position also serves as a key liaison between the customer and the Company and must articulate critical needs, issues, situations, and plans to keep customer satisfaction high.
Mathematical Skills
Scheduling of product installations and maintenance are all requirements of this position.
Reasoning Ability
The ability to understand the customers’ requirements and plan the support strategy is essential. Must be able to solve both practical and complex problems and deal with a variety of factors in situations where only limited standardization exists.
Certificates, Licenses, Registrations
This position requires frequent travel to and from the customer site. A valid driver’s license and satisfactory driving record are required at the time of hire and maintained thereafter.
Travel Requirements
Additional travel to support secondary customer accounts both in and out of the immediate region; up to 30%. Eligibility for International travel is required as factory training (France, Germany) will be provided as necessary.
TOOLS AND/OR EQUIPMENT
This position uses a computer extensively with demonstrated abilities in the use of Microsoft products as well as other common office type equipment. The Field Service Engineer is also a leading authority on the proper assembly and maintenance of the Company’s equipment.
WORK ENVIRONMENT
This position will work at the customer’s site primarily in a Semiconductor manufacturing environment.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Tasks require walking, sitting, bending, reaching, mobility, and frequent lifting. Work requires computer skills (word processing, spreadsheet, and data-entry), attention to detail and accuracy. Communication skills including listening and speaking are required for interaction with other employees, vendors, and customers. Strong interpersonal skills, the ability to balance multiple tasks and any stress associated with the duties and responsibilities of this position are essential requirements in the performance of this job. Daily travel by car is required to support both the needs of the customers and internal personnel. Travel by air may be required to support customer base.
Additionally, must be able to manipulate small and large tools to make both fine and major adjustments to intricate test apparatus and equipment. The person in this job must be able to lift tools and equipment weighing up to sixty pounds. The position requires regular lifting of 25-pound equipment plus frequent pushing of heavy equipment that is mounted on wheels. The position requires the ability to stand most of the day and to be able to maneuver equipment into the correct spot at the customer’s facility.
Pfeiffer Vacuum is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
If you are an individual with disabilities who needs accommodation, please contact Michelle Stringer at 757-374-9666.
#J-18808-Ljbffr