
Customer Service Specialist II
NAPA Auto Parts, Indianapolis, IN, United States
Napa Auto Parts - 1750 East Madison Avenue - Responsibilities: Audit contracts and customer agreements for accuracy and compliance; Manage inbound and outbound customer phone and email inquiries; Review and maintain accuracy of customer accounts and sales opportunities in SalesForce; Create custom reports in SalesForce as requested; Navigate systems including SalesForce, Five9, D365 and JDE