Call Taker
Benjamin Franklin Plumbing, Levittown, PA, United States
Join the Benjamin Franklin Plumbing Team!
Ben Franklin Plumbing and One Hour Heating & Air are looking for a Call Taker to join our fast-paced, customer-focused office team. This role is all about making a great first impressionanswering phones quickly, accurately booking service calls, and introducing customers to our valuable club membership program.
What You'll Do
Answer a high volume of inbound calls from customers requesting plumbing and HVAC services
Gather detailed information: name, contact info, address, and service need
Accurately enter all call information into our scheduling software
Offer and explain our club membership program during the call booking process
Deliver top-notch customer service with a calm, friendly, and professional tone
Manage multiple calls at once without missing a beat
Work closely with team members to ensure a smooth customer experience
Once fully trained, participate in a rotating on-call schedule to help support after-hours customer calls (schedule provided in advance)
What We're Looking For
Prior experience in a high-volume call center or similar customer service role
Excellent multitasking and communication skills
Confident, upbeat phone presence with attention to detail
Ability to stay composed under pressure and maintain accuracy
Familiarity with plumbing/HVAC services and scheduling software is a plus
Sales-friendly mindset to promote our club memberships
Willingness to participate in an on-call rotation once trained
What We Offer
Competitive hourly pay ($18$22/hr depending on experience)
Full-time schedule with consistent hours
Health insurance, paid time off, and retirement plan
Supportive team atmosphere with room to grow
Training on our services and club membership offerings
Compensation: $18.00 - $22.00 per hour
We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It's true, our employees come first! How do we prove it? First things first.
Pay We believe the best performers deserve the best pay. That's why we want to pay YOU the best competitive rate.
Flexibility We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.
Career Path We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!
So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you!
Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Benjamin Franklin Plumbing Corporate.
Ben Franklin Plumbing and One Hour Heating & Air are looking for a Call Taker to join our fast-paced, customer-focused office team. This role is all about making a great first impressionanswering phones quickly, accurately booking service calls, and introducing customers to our valuable club membership program.
What You'll Do
Answer a high volume of inbound calls from customers requesting plumbing and HVAC services
Gather detailed information: name, contact info, address, and service need
Accurately enter all call information into our scheduling software
Offer and explain our club membership program during the call booking process
Deliver top-notch customer service with a calm, friendly, and professional tone
Manage multiple calls at once without missing a beat
Work closely with team members to ensure a smooth customer experience
Once fully trained, participate in a rotating on-call schedule to help support after-hours customer calls (schedule provided in advance)
What We're Looking For
Prior experience in a high-volume call center or similar customer service role
Excellent multitasking and communication skills
Confident, upbeat phone presence with attention to detail
Ability to stay composed under pressure and maintain accuracy
Familiarity with plumbing/HVAC services and scheduling software is a plus
Sales-friendly mindset to promote our club memberships
Willingness to participate in an on-call rotation once trained
What We Offer
Competitive hourly pay ($18$22/hr depending on experience)
Full-time schedule with consistent hours
Health insurance, paid time off, and retirement plan
Supportive team atmosphere with room to grow
Training on our services and club membership offerings
Compensation: $18.00 - $22.00 per hour
We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It's true, our employees come first! How do we prove it? First things first.
Pay We believe the best performers deserve the best pay. That's why we want to pay YOU the best competitive rate.
Flexibility We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.
Career Path We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!
So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you!
Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Benjamin Franklin Plumbing Corporate.