Spa Desk Attendant

Crescent Hotels & Resorts - 407 South Congress Street - Responsibilities: Greet guests with a warm welcome, presenting a professional, friendly demeanor.; Responsible for receiving incoming calls for appointments and scheduling them accordingly.; Within 2 days of arrival, call all expected guests to promote spa, salon and fitness center. Accommodate guest and member requests, answer questions and sell spa/salon services and retail and well as memberships.; Demonstrate a full knowledge of the spas treatments and products used and sold. Assist guests with retail product selection. Promote and up sell all spa/salon services.; Handle guest complaints following established practices for guest problem resolution to ensure guest satisfaction.