Patient Relations Associate III

University of Rochester - 601 Elmwood Avenue - Responsibilities: De-escalates difficult or volatile patient, family, and visitor situations; Investigates and directs inquiries or complaints to appropriate hospital staff and follows up to ensure resolution; Keeps complaint information confidential and communicates with patients family regarding resolution; Responds to other areas when called and assists in ensuring patient safety and comfort; Maintains order and identification of patient belongings and documents belongings upon discharge