Service Coordinator
Butler Machinery, Rapid City, SD, United States
Service Coordinator
We are seeking a Service Coordinator to join our corporate team. In this role, you will play an essential part in supporting our service and parts operations by opening, reviewing, managing, and closing work orders, and ensuring accuracy throughout parts and service processes. This is an excellent opportunity to grow professionally with an industry-leading equipment provider with more than 70 years of success in the marketplace!
Location Requirements
The selected candidate must be based in one of the following locations:
Fargo, ND
Bismarck, ND
Sioux Falls, SD
Rapid City, SD
Responsibilities
Reviews work orders regularly and helps minimize the time between completion and invoicing.
Reviews Service Reports and SIMS to ensure accuracy.
Assist with the Warranty and SiTech work order process.
Create and review the work order workflow process.
Collaborates closely with Technicians, Service Advisors, and Department Managers.
Understands the full lifecycle of service department operations.
Works within and promotes vision, mission, and values of BMC.
Performs other duties as assigned.
Qualifications
A two-year degree or equivalent experience and training preferred
Background in mechanics or technology preferred
Must have an understanding of time requirements to perform specific jobs
Experience with Excel/Word/PowerPoint and Web-Based functionality is necessary
Ability to prioritize and manage multiple tasks simultaneously
Excellent communication and customer service skills
High level of attention to detail
Strong organizational skills
Technical knowledge to read and understand Service Reports
Ability to thrive in a team-oriented environment
As a family business for three generations, we currently employ over 900 associates in 20 locations throughout North Dakota, South Dakota, Montana, and Nebraska. We are looking for self-motivated, forward-thinking individuals to join us in our continued success. If you desire to start your career with our team, here are some things we offer within our full benefits package:
10% Annual Retirement Employer Contribution, with Additional 5% Discretionary Employer Contribution
Health Insurance 3 plan options
Health Savings Account Employer contribution up to $1,300/year
Dependent Care Flex Spending Account
Dental Insurance 2 plan options
Vision Insurance
Basic Life/AD&D and Supplemental Life Insurance
Employer paid Short-Term Disability Coverage 60% of base pay/salary
Long-Term Disability Coverage
Maternity / Paternity Benefits
Holidays
Paid Time Off (PTO)
401(K) Plan
Employee Assistance Program (EAP) including Health Coaching
SmartDollar employer paid financial planning program
Legal Shield/ID Shield products
Voluntary Benefit options - Cancer Insurance/Accident/Hospitalization
EOE /Vet/Disability
We are seeking a Service Coordinator to join our corporate team. In this role, you will play an essential part in supporting our service and parts operations by opening, reviewing, managing, and closing work orders, and ensuring accuracy throughout parts and service processes. This is an excellent opportunity to grow professionally with an industry-leading equipment provider with more than 70 years of success in the marketplace!
Location Requirements
The selected candidate must be based in one of the following locations:
Fargo, ND
Bismarck, ND
Sioux Falls, SD
Rapid City, SD
Responsibilities
Reviews work orders regularly and helps minimize the time between completion and invoicing.
Reviews Service Reports and SIMS to ensure accuracy.
Assist with the Warranty and SiTech work order process.
Create and review the work order workflow process.
Collaborates closely with Technicians, Service Advisors, and Department Managers.
Understands the full lifecycle of service department operations.
Works within and promotes vision, mission, and values of BMC.
Performs other duties as assigned.
Qualifications
A two-year degree or equivalent experience and training preferred
Background in mechanics or technology preferred
Must have an understanding of time requirements to perform specific jobs
Experience with Excel/Word/PowerPoint and Web-Based functionality is necessary
Ability to prioritize and manage multiple tasks simultaneously
Excellent communication and customer service skills
High level of attention to detail
Strong organizational skills
Technical knowledge to read and understand Service Reports
Ability to thrive in a team-oriented environment
As a family business for three generations, we currently employ over 900 associates in 20 locations throughout North Dakota, South Dakota, Montana, and Nebraska. We are looking for self-motivated, forward-thinking individuals to join us in our continued success. If you desire to start your career with our team, here are some things we offer within our full benefits package:
10% Annual Retirement Employer Contribution, with Additional 5% Discretionary Employer Contribution
Health Insurance 3 plan options
Health Savings Account Employer contribution up to $1,300/year
Dependent Care Flex Spending Account
Dental Insurance 2 plan options
Vision Insurance
Basic Life/AD&D and Supplemental Life Insurance
Employer paid Short-Term Disability Coverage 60% of base pay/salary
Long-Term Disability Coverage
Maternity / Paternity Benefits
Holidays
Paid Time Off (PTO)
401(K) Plan
Employee Assistance Program (EAP) including Health Coaching
SmartDollar employer paid financial planning program
Legal Shield/ID Shield products
Voluntary Benefit options - Cancer Insurance/Accident/Hospitalization
EOE /Vet/Disability