Client Support Specialist 2nd Shift
Vertical Screen, Warminster, PA, United States
Customer Service Representative
Do you enjoy helping people and solving problems? We're looking for a friendly, dependable, and detail-oriented Customer Service Representative to assist our customers and provide exceptional service with every interaction.
As a key point of contact, you'll play an important role in creating a positive customer experience. You'll answer questions, resolve concerns, and ensure customers feel heard, supported, and valued.
Why Join Us?
Supportive team environment
Meaningful work helping clients every day
Opportunities for growth and development
Stable and structured work setting
If you're motivated, organized, and passionate about delivering outstanding customer service, we'd love to hear from you!
This is an on-site position located in Warminster, PA. We are seeking a M-F 12pm-8pm or 2pm-10pm shift. This position pays $16/hr.
Responsibilities
Provide client support on a wide range of items.
Respond to external or internal user requests for service and determine nature and extent of support needed.
Provide support or refer to the appropriate staff member.
Respond to client issues of all kind via phone, chat and email.
Provide both "Tier 1" and "Tier 2" level of software support, training, and troubleshooting over the phone for clients, applicants and vendors.
Respond to internal or external user requests for service and determine nature and extent of support needed.
Provide support or refers to the appropriate staff member.
Respond to software problems on site or over the phone, chat and/or email.
Investigate error messages and determine resolution.
Train users in startup, basic, and advanced use of our websites.
Provide timely and accurate information to incoming client requests.
Process client orders/changes according to established department policies and procedures.
Required Skills
Strong time management and organizational skills.
Proficiency in M.S. Office Suite including Outlook, Word, and Excel.
Must be detail oriented.
Must have excellent oral and written communication skills.
Must have strong telephone skills and be able to work with a diverse population.
Must be able to maintain confidential information and follow procedures for work processing.
Must be able to manage multiple tasks or projects.
Education
The candidate we are seeking will have at minimum a high school diploma or equivalent.
Benefits
Vertical Screen offers a comprehensive suite of benefits, an environmentally friendly workplace and flexible scheduling to assist employees in managing their lives outside of work.
Medical, dental and vision coverage with spouse/family coverage options
401K plan with generous company match
Flexible spending accounts
Voluntary insurance coverage plans (life, disability, etc.)
Paid lunch breaks
Paid time off
Paid holidays
Paid training program/ Internal employee development
Overtime options available
Casual dress code
Flexible work schedules
RushBus scheduled service from Septa Bus Route 22 and Regional Rail
Employee referral bonus program
Discounts through partnerships & neighborhood business programs
Additional Information
All candidates are subject to a drug test and a background screening.
Vertical Screen, Inc is an equal opportunity employer. Qualified candidates will be considered in a non-discriminatory manner without regard to legally protected characteristics.
Do you enjoy helping people and solving problems? We're looking for a friendly, dependable, and detail-oriented Customer Service Representative to assist our customers and provide exceptional service with every interaction.
As a key point of contact, you'll play an important role in creating a positive customer experience. You'll answer questions, resolve concerns, and ensure customers feel heard, supported, and valued.
Why Join Us?
Supportive team environment
Meaningful work helping clients every day
Opportunities for growth and development
Stable and structured work setting
If you're motivated, organized, and passionate about delivering outstanding customer service, we'd love to hear from you!
This is an on-site position located in Warminster, PA. We are seeking a M-F 12pm-8pm or 2pm-10pm shift. This position pays $16/hr.
Responsibilities
Provide client support on a wide range of items.
Respond to external or internal user requests for service and determine nature and extent of support needed.
Provide support or refer to the appropriate staff member.
Respond to client issues of all kind via phone, chat and email.
Provide both "Tier 1" and "Tier 2" level of software support, training, and troubleshooting over the phone for clients, applicants and vendors.
Respond to internal or external user requests for service and determine nature and extent of support needed.
Provide support or refers to the appropriate staff member.
Respond to software problems on site or over the phone, chat and/or email.
Investigate error messages and determine resolution.
Train users in startup, basic, and advanced use of our websites.
Provide timely and accurate information to incoming client requests.
Process client orders/changes according to established department policies and procedures.
Required Skills
Strong time management and organizational skills.
Proficiency in M.S. Office Suite including Outlook, Word, and Excel.
Must be detail oriented.
Must have excellent oral and written communication skills.
Must have strong telephone skills and be able to work with a diverse population.
Must be able to maintain confidential information and follow procedures for work processing.
Must be able to manage multiple tasks or projects.
Education
The candidate we are seeking will have at minimum a high school diploma or equivalent.
Benefits
Vertical Screen offers a comprehensive suite of benefits, an environmentally friendly workplace and flexible scheduling to assist employees in managing their lives outside of work.
Medical, dental and vision coverage with spouse/family coverage options
401K plan with generous company match
Flexible spending accounts
Voluntary insurance coverage plans (life, disability, etc.)
Paid lunch breaks
Paid time off
Paid holidays
Paid training program/ Internal employee development
Overtime options available
Casual dress code
Flexible work schedules
RushBus scheduled service from Septa Bus Route 22 and Regional Rail
Employee referral bonus program
Discounts through partnerships & neighborhood business programs
Additional Information
All candidates are subject to a drug test and a background screening.
Vertical Screen, Inc is an equal opportunity employer. Qualified candidates will be considered in a non-discriminatory manner without regard to legally protected characteristics.