Lead Customer Care Ops — Payments & Process Improvement

AppFolio is looking for a Lead Customer Care Specialist in San Diego, CA, to enhance daily operations through effective queue management and project support. Responsibilities include partnering with quality managers, enhancing processes, and coaching team members. The role requires prioritization skills, adaptability, and effective communication. Compensation ranges from $64,000 to $80,000, based on qualifications and experience. Join AppFolio, an Equal Opportunity Employer committed to diversity and innovation.
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