Supervisor, HRSC Benefit Operations
Comcast, New York, NY, United States
Job Summary
The Supervisor, HRSC Benefit Operations is responsible for leading and overseeing a team of Benefit Operations Specialists who provide high‑quality Human Resources service delivery support to employees, People Leaders, and HR partners. This role ensures consistent, accurate, and timely resolution of complex benefits, payroll, and HR process inquiries in accordance with established Service Level Agreements (SLAs), policies, and compliance requirements. The Supervisor drives operational excellence through team performance management, coaching, workload prioritization, escalation leadership, and continuous process improvement. This role plays a critical part in ensuring data integrity, regulatory compliance, customer satisfaction, and strong cross‑functional collaboration across HR Service Delivery, Centers of Excellence, Payroll, Tax, and other key partners.
Job Description
It is a requirement that candidate be in commuting distance of Philadelphia.
Core Responsibilities
Supervise, coach, and develop Benefit Operations Specialists
Set performance expectations aligned to SLAs, quality, and customer outcomes
Support onboarding, training, staffing coverage, and business continuity
Oversee execution of complex benefits and HR processes (401K, ESPP, International Retirement plans and data management)
Oversee delivery of benefit reporting and annual benefit processes ensuring timeliness and attention to deadlines
Serve as escalation point for high‑risk or complex employee cases
Monitor workload, backlog, SLA adherence, and service quality
Ensure HR data accuracy, compliance, and audit readiness
Partner with HR Service Delivery, COEs, Payroll, Tax, Legal, and HRBPs
Communicate risks, trends, and systemic issues; drive resolution
Identify root causes, improvement opportunities, and control gaps
Support new services, projects, and policy or process changes
Reinforce governance, documentation, and compliance standards
Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game‑changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Support a culture of inclusion in how you work and lead.
Do what's right for each other, our customers, investors and our communities.
Skills
Team Performance; Human Resources Processes; Cross‑Team Collaboration; Human Resources (HR); Continuous Process Improvement; Performance Management (PM); Data Analytics
Salary
National Pay Range: $60,520.04 USD–$141,843.84 USD; Illinois Pay Range: $64,302.54 USD–$124,822.58 USD; Colorado Pay Range: $68,085.05 USD–$130,496.34 USD; Hawaii Pay Range: $79,432.55 USD–$119,148.83 USD; Washington DC Pay Range: $86,997.56 USD–$130,496.34 USD; Maryland Pay Range: $71,867.55 USD–$130,496.34 USD; Minnesota Pay Range: $68,085.05 USD–$119,148.83 USD; New York Pay Range: $71,867.55 USD–$141,843.84 USD; Washington Pay Range: $68,085.05 USD–$136,170.09 USD; New Jersey Pay Range: $75,650.05 USD–$136,170.09 USD; Vermont Pay Range: $71,867.55 USD–$113,475.08 USD; Massachusetts Pay Range: $75,650.05 USD–$136,170.09 USD; California Pay Range: $68,085.05 USD–$126,083.41 USD. Comcast intends to offer the selected candidate base pay within this range, dependent on job‑related, non‑discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Benefits
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best‑in‑class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always‑on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
2‑5 Years
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant’s criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment.
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The Supervisor, HRSC Benefit Operations is responsible for leading and overseeing a team of Benefit Operations Specialists who provide high‑quality Human Resources service delivery support to employees, People Leaders, and HR partners. This role ensures consistent, accurate, and timely resolution of complex benefits, payroll, and HR process inquiries in accordance with established Service Level Agreements (SLAs), policies, and compliance requirements. The Supervisor drives operational excellence through team performance management, coaching, workload prioritization, escalation leadership, and continuous process improvement. This role plays a critical part in ensuring data integrity, regulatory compliance, customer satisfaction, and strong cross‑functional collaboration across HR Service Delivery, Centers of Excellence, Payroll, Tax, and other key partners.
Job Description
It is a requirement that candidate be in commuting distance of Philadelphia.
Core Responsibilities
Supervise, coach, and develop Benefit Operations Specialists
Set performance expectations aligned to SLAs, quality, and customer outcomes
Support onboarding, training, staffing coverage, and business continuity
Oversee execution of complex benefits and HR processes (401K, ESPP, International Retirement plans and data management)
Oversee delivery of benefit reporting and annual benefit processes ensuring timeliness and attention to deadlines
Serve as escalation point for high‑risk or complex employee cases
Monitor workload, backlog, SLA adherence, and service quality
Ensure HR data accuracy, compliance, and audit readiness
Partner with HR Service Delivery, COEs, Payroll, Tax, Legal, and HRBPs
Communicate risks, trends, and systemic issues; drive resolution
Identify root causes, improvement opportunities, and control gaps
Support new services, projects, and policy or process changes
Reinforce governance, documentation, and compliance standards
Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game‑changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Support a culture of inclusion in how you work and lead.
Do what's right for each other, our customers, investors and our communities.
Skills
Team Performance; Human Resources Processes; Cross‑Team Collaboration; Human Resources (HR); Continuous Process Improvement; Performance Management (PM); Data Analytics
Salary
National Pay Range: $60,520.04 USD–$141,843.84 USD; Illinois Pay Range: $64,302.54 USD–$124,822.58 USD; Colorado Pay Range: $68,085.05 USD–$130,496.34 USD; Hawaii Pay Range: $79,432.55 USD–$119,148.83 USD; Washington DC Pay Range: $86,997.56 USD–$130,496.34 USD; Maryland Pay Range: $71,867.55 USD–$130,496.34 USD; Minnesota Pay Range: $68,085.05 USD–$119,148.83 USD; New York Pay Range: $71,867.55 USD–$141,843.84 USD; Washington Pay Range: $68,085.05 USD–$136,170.09 USD; New Jersey Pay Range: $75,650.05 USD–$136,170.09 USD; Vermont Pay Range: $71,867.55 USD–$113,475.08 USD; Massachusetts Pay Range: $75,650.05 USD–$136,170.09 USD; California Pay Range: $68,085.05 USD–$126,083.41 USD. Comcast intends to offer the selected candidate base pay within this range, dependent on job‑related, non‑discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Benefits
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best‑in‑class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always‑on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
2‑5 Years
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant’s criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment.
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