Product Owner, ServiceNow
ULTA Beauty, Bolingbrook, IL, United States
OVERVIEW
Live the
experience . From professional empowerment to continual learning opportunities. From ongoing investment in new and emerging technologies to a career of self-determination. At Ulta Beauty, our tech team is critical to our scalability—and is recognized that way. We’ve been defined as a “mature start‑up.” A place where interdepartmental exposure, open doors, and genuine collaboration is ubiquitous. Where challenges come fast and furious, requiring agility, mental dexterity, and creativity. Where
our passion for better solutions
drives us and is core to who we are.
We’re engineering for the future of retail, and it’s no‑holds‑barred. But for those motivated by continual change and ambiguity, by superior leadership, by whip smart colleagues who will press you daily for your very best, you’ll find that virtually nothing’s impossible at Ulta Beauty.
THE IMPACT YOU CAN HAVE
The
Product Owner
is a core member of the Agile Scrum team and is responsible for the execution and delivery of the product roadmap and its initiatives. The Product Owner is responsible for driving the day‑to‑day direction of product development and partners closely together with the Sr. Product Manager to define the ServiceNow product roadmap supporting the strategic vision for their team. They are responsible for the creation and maintenance of the Product Backlog including its content, availability, and prioritization.
The Product Owner will create and refine user stories and set priorities for sprint planning while working closely with the Product Analyst to ensure the correct acceptance criteria is defined for the product features. They collaborate with a variety of business partners to identify value‑add solutions, unlock digital assets, and solve complex business problems.
The Product Owner has a deep understanding of the ServiceNow market/industry and build close relationships with key stakeholders to ensure that the team’s effort is aligned with overall strategy. They will manage dependencies with other team’s functions through identifying, building, and managing strategic partnerships across the different teams while acting as a liaison between the delivery team and business, ensuring clear communication, and alignment.
YOU'LL ACCOMPLISH THIS BY
Set & communicate a clear product vision to team members & relevant stakeholders
Align ServiceNow Platform capabilities with business goals and stakeholder needs
Identify opportunities to expand use of the ServiceNow modules and Ai(Agentic AI)
Attend and participate in all PI planning, drive continuous associate improvements
Lead business & technical development teams through the agile development lifecycle ensuring solutions are technically feasible aligned with architecture
Accountable for tracking & communication of ServiceNow product KPIs
Gather requirements from business & stakeholder needs to create epics & write clear user stories and acceptance criteria for their team, while maintaining a groomed product backlog. Manage risk, dependencies and timelines
Ensure backlog items deliver maximum business value
Advocate for business stakeholders by providing timely actionable insights.
Facilitate release planning with stakeholders as well as required product demos
Develop and follow Agile best practices and engage in the spirit of continuous improvement
Ensure all proper testing and signoffs occur along with all documentation created and signed off
ADDITIONAL RESPONSIBILITIES
Partner with Tech & Design Leads to plan the development of assigned ServiceNow products, including experiential designs & solution architecture
Champion the adoption of agile and product development practices focused on delivering value by partnering with business stakeholders and mentoring other teams
Acts as the voice of the associates to advocate for associate & business needs, being a liaison between the business and technical teams
THE ESSENTIALS FOR SUCCESS
Bachelor’s degree in Computer Science, Engineering, Business, or related field required
4+ years ServiceNow work experience (technical) with at least 2+ years in a product owner role and experience operating in an agile (scrum) environment.
Experience in a ServiceNow environment (ITOM, CMDB, CSDM experience a plus)
Experiencing using tools, such as Jira, Confluence, Figma, and SharePoint
Experience leading teams in an agile setting such as facilitating ceremonies, managing a backlog, developing a release plan, and writing user stories.
Domain‑specific expertise to support backlog development and blocker resolution
Strong collaborator with cross‑functional teams across design, product, & technology
Strong communication skills with ability to influence stakeholders, communicate complex concepts, and align the organization on required decisions
Strong problem solver with the ability to manage and lead the team to a solution
Experimental mindset to drive innovation, empower others to fail, learn, and grow
Pay range: $88,200.00 - $125,000.00 / Year with the opportunity for eligible associates to earn additional compensation pursuant to the Company’s bonus plan. Exact pay will be based on factors including, but not limited to relevant education, qualifications, certifications, experience, level, shift, geographic location, and business and organizational needs.
Full‑time positions are eligible for paid time off, health, dental, vision, life and disability benefits. Part‑time positions are eligible for dental, vision, life, and disability benefits.
For additional information concerning our benefits, visit our Benefits and Career Development page: https://learn.bswift.com/ulta
We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.
#J-18808-Ljbffr
Live the
experience . From professional empowerment to continual learning opportunities. From ongoing investment in new and emerging technologies to a career of self-determination. At Ulta Beauty, our tech team is critical to our scalability—and is recognized that way. We’ve been defined as a “mature start‑up.” A place where interdepartmental exposure, open doors, and genuine collaboration is ubiquitous. Where challenges come fast and furious, requiring agility, mental dexterity, and creativity. Where
our passion for better solutions
drives us and is core to who we are.
We’re engineering for the future of retail, and it’s no‑holds‑barred. But for those motivated by continual change and ambiguity, by superior leadership, by whip smart colleagues who will press you daily for your very best, you’ll find that virtually nothing’s impossible at Ulta Beauty.
THE IMPACT YOU CAN HAVE
The
Product Owner
is a core member of the Agile Scrum team and is responsible for the execution and delivery of the product roadmap and its initiatives. The Product Owner is responsible for driving the day‑to‑day direction of product development and partners closely together with the Sr. Product Manager to define the ServiceNow product roadmap supporting the strategic vision for their team. They are responsible for the creation and maintenance of the Product Backlog including its content, availability, and prioritization.
The Product Owner will create and refine user stories and set priorities for sprint planning while working closely with the Product Analyst to ensure the correct acceptance criteria is defined for the product features. They collaborate with a variety of business partners to identify value‑add solutions, unlock digital assets, and solve complex business problems.
The Product Owner has a deep understanding of the ServiceNow market/industry and build close relationships with key stakeholders to ensure that the team’s effort is aligned with overall strategy. They will manage dependencies with other team’s functions through identifying, building, and managing strategic partnerships across the different teams while acting as a liaison between the delivery team and business, ensuring clear communication, and alignment.
YOU'LL ACCOMPLISH THIS BY
Set & communicate a clear product vision to team members & relevant stakeholders
Align ServiceNow Platform capabilities with business goals and stakeholder needs
Identify opportunities to expand use of the ServiceNow modules and Ai(Agentic AI)
Attend and participate in all PI planning, drive continuous associate improvements
Lead business & technical development teams through the agile development lifecycle ensuring solutions are technically feasible aligned with architecture
Accountable for tracking & communication of ServiceNow product KPIs
Gather requirements from business & stakeholder needs to create epics & write clear user stories and acceptance criteria for their team, while maintaining a groomed product backlog. Manage risk, dependencies and timelines
Ensure backlog items deliver maximum business value
Advocate for business stakeholders by providing timely actionable insights.
Facilitate release planning with stakeholders as well as required product demos
Develop and follow Agile best practices and engage in the spirit of continuous improvement
Ensure all proper testing and signoffs occur along with all documentation created and signed off
ADDITIONAL RESPONSIBILITIES
Partner with Tech & Design Leads to plan the development of assigned ServiceNow products, including experiential designs & solution architecture
Champion the adoption of agile and product development practices focused on delivering value by partnering with business stakeholders and mentoring other teams
Acts as the voice of the associates to advocate for associate & business needs, being a liaison between the business and technical teams
THE ESSENTIALS FOR SUCCESS
Bachelor’s degree in Computer Science, Engineering, Business, or related field required
4+ years ServiceNow work experience (technical) with at least 2+ years in a product owner role and experience operating in an agile (scrum) environment.
Experience in a ServiceNow environment (ITOM, CMDB, CSDM experience a plus)
Experiencing using tools, such as Jira, Confluence, Figma, and SharePoint
Experience leading teams in an agile setting such as facilitating ceremonies, managing a backlog, developing a release plan, and writing user stories.
Domain‑specific expertise to support backlog development and blocker resolution
Strong collaborator with cross‑functional teams across design, product, & technology
Strong communication skills with ability to influence stakeholders, communicate complex concepts, and align the organization on required decisions
Strong problem solver with the ability to manage and lead the team to a solution
Experimental mindset to drive innovation, empower others to fail, learn, and grow
Pay range: $88,200.00 - $125,000.00 / Year with the opportunity for eligible associates to earn additional compensation pursuant to the Company’s bonus plan. Exact pay will be based on factors including, but not limited to relevant education, qualifications, certifications, experience, level, shift, geographic location, and business and organizational needs.
Full‑time positions are eligible for paid time off, health, dental, vision, life and disability benefits. Part‑time positions are eligible for dental, vision, life, and disability benefits.
For additional information concerning our benefits, visit our Benefits and Career Development page: https://learn.bswift.com/ulta
We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.
#J-18808-Ljbffr