Scheduling Specialist / Patient Access Specialist
Neuroscience Group, Appleton, WI, United States
Scheduling Specialist
Join Neuroscience Group as a Scheduling Specialist, where you will play a critical role in coordinating patient care across our multi-specialty practice. In this full-time, Monday through Friday position, you will manage high-volume appointment scheduling, optimize provider calendars, and serve as a key point of contact for patients navigating their care journey. This role requires strong attention to detail, the ability to balance competing priorities, and a commitment to delivering an exceptional patient experience through efficient, accurate scheduling practices.
For more than 30 years, Neuroscience Group has been a trusted leader in delivering exceptional neurologic care across the Fox Valley and Northeast Wisconsin. As the region's only practice to unite neurology, neurosurgery, orthopedic spine surgery, pain management, endovascular services, as well as physical, speech, and occupational therapy under one roof, we offer a truly comprehensive approach to care. Today, our team has grown to more than 50 providers, extending our reach to patients through nine convenient clinic locations throughout the region. At our core, we are driven by a simple but powerful mission: to improve lives by delivering the highest quality brain, spine, and pain careguided every day by our commitment to compassionate care, teamwork, fiscal responsibility, continuous learning, leadership, and community involvement.
Responsibilities
Obtains, verifies, and enters complete and accurate demographic, insurance, and medical information on all accounts to register patients.
Answers incoming calls and schedules/confirms patient appointments using proper telephone etiquette.
Schedules ancillary tests, treatment and/or surgical procedure(s) conducted in the Neuroscience Group office and outside locations.
Coordinates the related documentation and communication, including education to prepare patients for tests and surgery.
Documents whether authorization is required and routes to pre-authorization patient services representative.
Informs patient of referral status in relationship to ancillary procedures/testing.
Maintains good communication with the patient, physician, clinical services team, reimbursement services team, and surgical and hospital staff.
Maintains timely, complete documentation and recordkeeping to ensure accurate continuity of patient care.
Regularly attends all team and staff meetings.
Perform other duties as assigned.
Qualifications
One year of Patient Service Representative or Clinical Assistant/Medical Assistant experience in a healthcare setting.
Prior experience with EPIC preferred.
Typical Physical Demands and Working Conditions:
Requires frequent change in position, including bending, stooping, standing, stretching, and walking and sitting, lifting, pushing, and pulling.
May involve lifting of up to 3040 pounds.
Benefits
At Neuroscience Group we offer a very competitive salary. In addition to great pay, we also offer the following benefits:
Health Insurance
Health Savings Accounts with a generous employer contribution
Dental Insurance
Vision Insurance
Company paid Long Term Disability and Life Insurance
Voluntary Life and Short-Term Disability Insurance
Voluntary Accident and Critical Illness Insurance
Generous PTO and Short Term Disability Banks
401(k) with guaranteed employer contribution, Profit Sharing, and a Cash Balance Pension Plan
Employee Assistance Program
Timber Rattler tickets
Holiday party, summer picnic, and annual recognition for years of service
Annual Employee Appreciation Day
Join Neuroscience Group as a Scheduling Specialist, where you will play a critical role in coordinating patient care across our multi-specialty practice. In this full-time, Monday through Friday position, you will manage high-volume appointment scheduling, optimize provider calendars, and serve as a key point of contact for patients navigating their care journey. This role requires strong attention to detail, the ability to balance competing priorities, and a commitment to delivering an exceptional patient experience through efficient, accurate scheduling practices.
For more than 30 years, Neuroscience Group has been a trusted leader in delivering exceptional neurologic care across the Fox Valley and Northeast Wisconsin. As the region's only practice to unite neurology, neurosurgery, orthopedic spine surgery, pain management, endovascular services, as well as physical, speech, and occupational therapy under one roof, we offer a truly comprehensive approach to care. Today, our team has grown to more than 50 providers, extending our reach to patients through nine convenient clinic locations throughout the region. At our core, we are driven by a simple but powerful mission: to improve lives by delivering the highest quality brain, spine, and pain careguided every day by our commitment to compassionate care, teamwork, fiscal responsibility, continuous learning, leadership, and community involvement.
Responsibilities
Obtains, verifies, and enters complete and accurate demographic, insurance, and medical information on all accounts to register patients.
Answers incoming calls and schedules/confirms patient appointments using proper telephone etiquette.
Schedules ancillary tests, treatment and/or surgical procedure(s) conducted in the Neuroscience Group office and outside locations.
Coordinates the related documentation and communication, including education to prepare patients for tests and surgery.
Documents whether authorization is required and routes to pre-authorization patient services representative.
Informs patient of referral status in relationship to ancillary procedures/testing.
Maintains good communication with the patient, physician, clinical services team, reimbursement services team, and surgical and hospital staff.
Maintains timely, complete documentation and recordkeeping to ensure accurate continuity of patient care.
Regularly attends all team and staff meetings.
Perform other duties as assigned.
Qualifications
One year of Patient Service Representative or Clinical Assistant/Medical Assistant experience in a healthcare setting.
Prior experience with EPIC preferred.
Typical Physical Demands and Working Conditions:
Requires frequent change in position, including bending, stooping, standing, stretching, and walking and sitting, lifting, pushing, and pulling.
May involve lifting of up to 3040 pounds.
Benefits
At Neuroscience Group we offer a very competitive salary. In addition to great pay, we also offer the following benefits:
Health Insurance
Health Savings Accounts with a generous employer contribution
Dental Insurance
Vision Insurance
Company paid Long Term Disability and Life Insurance
Voluntary Life and Short-Term Disability Insurance
Voluntary Accident and Critical Illness Insurance
Generous PTO and Short Term Disability Banks
401(k) with guaranteed employer contribution, Profit Sharing, and a Cash Balance Pension Plan
Employee Assistance Program
Timber Rattler tickets
Holiday party, summer picnic, and annual recognition for years of service
Annual Employee Appreciation Day