Program Support Assistant (Ambassador)
US Department of Veterans Affairs, Chattanooga, TN, United States
Experience Assistant, Ambassador Service
The incumbent carries out the required performance of this position as an Experience Assistant, Ambassador Service to the VEO and Ambassador Service office at TVHS. This program is designed to provide our Veteran patients, their families, and visitors with staff who can respond quickly to inquiries, identify problems, and offers assistance when our customers do not know how to access medical center information, programs and/or services. The core duties of this position include but are not limited to:
Performs customer service guest relations, shows understanding, friendliness, courtesy, tact, empathy, cooperation, concern, politeness respect and dignity to others; relates well to different people from varied backgrounds and different situations.
Provides wayfinding and often takes Veterans and visitors to locations when they have difficulties with instructions provided.
The incumbent is expected to provide coverage, as needed, for the transportation of Veteran patients both on campus and between campuses serviced by TVHS, under the authority of the Chief, Veteran Experience Office and Ambassador Service.
Ability to calmly and courteously assist individuals who are upset or irate and demonstrate the ability to handle upset callers and diffuse possible volatile situations with Veterans, visitors, and staff.
The incumbent is responsible for communicating effectively with individuals from varied backgrounds as well as those with mental and/or health problems. Incumbent demonstrates the practice of using interpersonal communication skills which foster effective working relationships with Veterans, volunteers, staff, community groups, students, business associates, and the public.
Explores all avenues to properly identify the nature and score of the problem and to initiate appropriate action to expedite a resolution.
The incumbent is responsible for assisting Veterans with in-person authentication of the My HealtheVet Program.
Provides patient transport services which requires pushing wheelchairs, transport chairs, gurneys, stretchers, and hospital beds, assists with morgue runs, and other medical equipment.
Receives and resolves patient and visitor concerns ensuring quality service is rendered in a timely, competent, and caring manner.
Work Schedule: MONDAY - FRIDAY | 8:00 AM - 4:30 PM EST
Telework: Not Available
Virtual: This is not a virtual position.
Position Description/PD#: Program Support Assistant (Ambassador)/ PD70861A
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
The incumbent carries out the required performance of this position as an Experience Assistant, Ambassador Service to the VEO and Ambassador Service office at TVHS. This program is designed to provide our Veteran patients, their families, and visitors with staff who can respond quickly to inquiries, identify problems, and offers assistance when our customers do not know how to access medical center information, programs and/or services. The core duties of this position include but are not limited to:
Performs customer service guest relations, shows understanding, friendliness, courtesy, tact, empathy, cooperation, concern, politeness respect and dignity to others; relates well to different people from varied backgrounds and different situations.
Provides wayfinding and often takes Veterans and visitors to locations when they have difficulties with instructions provided.
The incumbent is expected to provide coverage, as needed, for the transportation of Veteran patients both on campus and between campuses serviced by TVHS, under the authority of the Chief, Veteran Experience Office and Ambassador Service.
Ability to calmly and courteously assist individuals who are upset or irate and demonstrate the ability to handle upset callers and diffuse possible volatile situations with Veterans, visitors, and staff.
The incumbent is responsible for communicating effectively with individuals from varied backgrounds as well as those with mental and/or health problems. Incumbent demonstrates the practice of using interpersonal communication skills which foster effective working relationships with Veterans, volunteers, staff, community groups, students, business associates, and the public.
Explores all avenues to properly identify the nature and score of the problem and to initiate appropriate action to expedite a resolution.
The incumbent is responsible for assisting Veterans with in-person authentication of the My HealtheVet Program.
Provides patient transport services which requires pushing wheelchairs, transport chairs, gurneys, stretchers, and hospital beds, assists with morgue runs, and other medical equipment.
Receives and resolves patient and visitor concerns ensuring quality service is rendered in a timely, competent, and caring manner.
Work Schedule: MONDAY - FRIDAY | 8:00 AM - 4:30 PM EST
Telework: Not Available
Virtual: This is not a virtual position.
Position Description/PD#: Program Support Assistant (Ambassador)/ PD70861A
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized