GM, IT Operations
Support Revolution, San Jose, CA, United States
Location:
San Jose, California, United States
Job Summary
Supermicro is seeking an experienced IT leader to oversee all IT operations at our headquarters. The General Manager, IT Operations is responsible for leading end-to-end IT service delivery and operational excellence across the organization. This role serves as the primary liaison between business users and IT, ensuring effective intake, prioritization, and delivery of IT services. The GM oversees helpdesk operations, system and application support, account provisioning, and security operations, while ensuring full compliance with regulatory requirements, including SOX.
Essential Duties and Responsibilities
IT Service Leadership & Stakeholder Management
Serve as the primary liaison between business and IT; manage demand intake, prioritize initiatives, and ensure high-quality service delivery and user satisfaction.
End-User Support & Helpdesk Operations
Oversee helpdesk and support functions; enforce SLAs/KPIs and drive continuous improvement in responsiveness and user experience.
Systems, Infrastructure & Application Operations
Ensure reliability, performance, and scalability of IT systems and applications; lead incident, problem, and change management.
Access Management & Provisioning
Govern user access lifecycle (onboarding, changes, offboarding); enforce RBAC, least-privilege principles, and maintain audit-ready records.
Security Operations
Oversee operational cybersecurity, including monitoring, incident response, and adherence to security policies and standards.
SOX Compliance & IT Controls
Own ITGCs (access, change management, operations); ensure control effectiveness, audit readiness, and timely remediation of findings.
Governance, Reporting & Team Leadership
Establish operational governance and reporting; lead and develop teams, ensuring accountability, efficiency, and alignment with business goals.
Qualifications
Bachelor’s degree in Information Technology, Computer Science, or related field (Master’s preferred)
15+ years of IT operations experience, with 5+ years in leadership roles
Strong experience in IT service management (e.g., ITIL framework)
Hands‑on experience with SOX compliance, ITGC controls, and audit processes
Proven track record in managing helpdesk, infrastructure, applications, and security operations
Excellent stakeholder management and communication skills
Salary Range
$225,000 - $265,000
The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.
EEO Statement
Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.
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San Jose, California, United States
Job Summary
Supermicro is seeking an experienced IT leader to oversee all IT operations at our headquarters. The General Manager, IT Operations is responsible for leading end-to-end IT service delivery and operational excellence across the organization. This role serves as the primary liaison between business users and IT, ensuring effective intake, prioritization, and delivery of IT services. The GM oversees helpdesk operations, system and application support, account provisioning, and security operations, while ensuring full compliance with regulatory requirements, including SOX.
Essential Duties and Responsibilities
IT Service Leadership & Stakeholder Management
Serve as the primary liaison between business and IT; manage demand intake, prioritize initiatives, and ensure high-quality service delivery and user satisfaction.
End-User Support & Helpdesk Operations
Oversee helpdesk and support functions; enforce SLAs/KPIs and drive continuous improvement in responsiveness and user experience.
Systems, Infrastructure & Application Operations
Ensure reliability, performance, and scalability of IT systems and applications; lead incident, problem, and change management.
Access Management & Provisioning
Govern user access lifecycle (onboarding, changes, offboarding); enforce RBAC, least-privilege principles, and maintain audit-ready records.
Security Operations
Oversee operational cybersecurity, including monitoring, incident response, and adherence to security policies and standards.
SOX Compliance & IT Controls
Own ITGCs (access, change management, operations); ensure control effectiveness, audit readiness, and timely remediation of findings.
Governance, Reporting & Team Leadership
Establish operational governance and reporting; lead and develop teams, ensuring accountability, efficiency, and alignment with business goals.
Qualifications
Bachelor’s degree in Information Technology, Computer Science, or related field (Master’s preferred)
15+ years of IT operations experience, with 5+ years in leadership roles
Strong experience in IT service management (e.g., ITIL framework)
Hands‑on experience with SOX compliance, ITGC controls, and audit processes
Proven track record in managing helpdesk, infrastructure, applications, and security operations
Excellent stakeholder management and communication skills
Salary Range
$225,000 - $265,000
The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.
EEO Statement
Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.
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